diff --git a/README.en.md b/README.en.md
index dd29b09f..e43c3521 100644
--- a/README.en.md
+++ b/README.en.md
@@ -140,6 +140,12 @@ res.reply({
     }
 });
 ```
+### transfer user message to wechat customer service
+transfer the message sent from wechat users to the Wechat Multi Customer Service
+```js
+res.transfer2CustomerService();
+```
+
 ### Reply with device messages
 Specific responses will be made as the message type is device_text or device_event.
 ```js
@@ -158,7 +164,7 @@ app.use('/wechat', wechat(config, function (req, res, next) {
     // device text
     res.reply('This message will be pushed onto the device.');
   } else if (message.MsgType === 'device_event') {
-    if (message.Event === 'subscribe_status' || 
+    if (message.Event === 'subscribe_status' ||
       message.Event === 'unsubscribe_status') {
     //subscribe or unsubscribe the WIFI device status,the reply should be 1 or 0
       res.reply(1);
diff --git a/README.md b/README.md
index ebc67c5b..0b80391c 100644
--- a/README.md
+++ b/README.md
@@ -148,7 +148,14 @@ res.reply({
       MessageAction: 'ranklist'
     }
 });
+
+```
+### 将用户消息转发到多客服
+将普通微信用户向公众号发的消息，转发到多客服系统
+```js
+res.transfer2CustomerService();
 ```
+
 ### 回复设备消息
 模块可以对类型为device_text或device_event的消息作出特定格式的响应.
 ```js