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Support

Nodejitsu has a team of developers standing by to assist users with any issues they may come across while deploying and administrating their web applications on the Nodejitsu platform. Nodejitsu strives to have a lightning-fast turnaround on all issues you may have!

The following can be extremely helpful for the support team if you have them ahead of time:

  1. username/appname.
  2. A gist of your package.json file.
  3. A gist of your command/action and error output.
  4. Versions of tools and apps; jitsu -v, node -v, npm -v.
  5. The platform you are working on--Linux, Mac, Windows, etc.

E-mail

You can also contact us via email, at support@nodejitsu.com.

IRC and Kohai

Nodejitsu has a channel on freenode at irc://irc.freenode.net/#nodejitsu (http://webchat.jit.su), where Nodejitsu staff are standing by to support users around the clock. Drop by to ask questions, get assistance, or even just to hang out!

Kohai is an IRC bot that has some basic abilities to help you among other features. To bring up his help dialogue just type !help into the #nodejitsu channel and Kohai will message you.

Github Issues

Each of Nodejitsu's open source projects uses Github Issues to manage bugs and related software problems. Github Issues is most useful for developers. For example, if a developer finds a bug in our open-source http proxy, they can submit an issue at https://github.com/nodejitsu/node-http-proxy/issues and tell us about their bug.

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