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<title>The Nodejitsu Handbook</title>
<meta name="description" content="The Nodejitsu Handbook - A gentle introduction to the art of Nodejitsu" />
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<li><a href="/" class="sprite logo hide-text">Nodejitsu Inc.</a></li>
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<aside class="tableofcontents threecol" role="complementary">
<h2>Table of contents</h2>
<div id="toc">
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<li class="tree">
<div class="page-details">
<a href="/a-quickstart" class="title">Quickstart</a>
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<a href="/a-quickstart/faq" class="title">FAQ</a>
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<a href="/a-quickstart/hello-world" class="title">Hello World: A Tutorial</a>
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<a href="/features" class="title">Platform Features</a>
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<a href="/features/webhooks" class="title">Continuous Deployment</a>
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<a href="/features/webops" class="title">Using Webops</a>
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<a href="/features/jitsu" class="title">Using the jitsu CLI</a>
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<a href="/support" class="title">Need Support?</a>
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<a href="/api" class="title">JSON API</a>
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<a href="/appendix" class="title">Appendix</a>
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<a href="/appendix/resources" class="title">More Resources</a>
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<a href="/appendix/open-source" class="title">Open Source Projects</a>
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<a href="/appendix/haibu" class="title">Run it yourself With Haibu</a>
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<a href="/appendix/package-json" class="title">Understanding package.json</a>
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<h1 class="title">Need Support?</h1>
</div>
<div class="content"><p>Nodejitsu has a team of developers standing by to assist users with any issues they may come across while deploying and administrating their web applications on the Nodejitsu platform. Nodejitsu strives to have a lightning-fast turnaround on all issues you may have!
</p>
<p>The following can be extremely helpful for the support team if you have them ahead of time:
</p>
<ol>
<li>username/appname.</li>
<li>A <a href="https://gist.github.com/">gist</a> of your package.json file.</li>
<li>A <a href="https://gist.github.com/">gist</a> of your command/action and error output.</li>
<li>Versions of tools and apps; <code>jitsu -v</code>, <code>node -v</code>, <code>npm -v</code>.</li>
<li>The platform you are working on -- Linux, Mac, Windows, etc.</li>
</ol>
<p><hr>
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<h2>E-mail</h2>
<p>You can also contact us via email, at <strong><a href="email:support@nodejitsu.com">support@nodejitsu.com</a></strong>.
</p>
<p><hr>
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<h2>IRC and Kohai</h2>
<p>Nodejitsu has a channel on freenode at <a href="irc://irc.freenode.net/#nodejitsu">irc://irc.freenode.net/#nodejitsu</a>
(<a href="http://webchat.jit.su"><a href="http://webchat.jit.su">http://webchat.jit.su</a></a>), where Nodejitsu staff are standing by to support users around the clock. Drop by to ask questions, get assistance, or even just to hang out!
</p>
<p><a href="https://github.com/nodejitsu/kohai">Kohai</a> is an IRC bot that has some basic abilities
to help you among other features. To bring up his help dialogue just type <code>!help</code> into
the #nodejitsu channel and Kohai will message you.
</p>
<p><hr>
</p>
<h2>Github Issues</h2>
<p>Each of Nodejitsu&#39;s open source projects uses Github Issues to manage bugs and related software problems. Github Issues is most useful for developers. For example, if a developer finds a bug in our open-source <a href="https://github.com/nodejitsu/node-http-proxy">http proxy</a>, they can submit an issue at <a href="https://github.com/nodejitsu/node-http-proxy/issues">https://github.com/nodejitsu/node-http-proxy/issues</a> and tell us about their bug.
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