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Unable to confirm my account #333

skotchio opened this Issue · 6 comments

6 participants

Lary ヨーント Farrin Reid Colton Baker Facundo Farias Charlie Robbins

I've created an account on and now I'm trying to confirm it by using instructions in confirmed email message. Bacause I'm behing a proxy I use the follows command at first:

jitsu config set proxy http://[MY_HTTP_PROXY_IP]:[MY_HTTP_PROXY_PORT]/

But after the command above I still get an error like this:

info:    Welcome to Nodejitsu
info:    jitsu v0.9.8
info:    It worked if it ends with Nodejitsu ok
info:    Executing command users confirm [MY_USER_NAME] [MY_GEN_CODE]
info:    Confirming user [MY_USER_NAME]
help:    For help with this error contact Nodejitsu Support:
help:      webchat: <>
help:          irc: <irc://>
help:        email: <>
help:      Copy and paste this output to a gist (
info:    Nodejitsu not ok

How can I detect the reason of me problem?


does your proxy require authentication?


no it doesn't

Farrin Reid

what is the output if you add a --debug flag to your command

Colton Baker

@vovan22 Please run jitsu --debug deploy, paste the output in a private gist, and either:

  1. Send it in an email to
  2. Join #nodejitsu on Freenode and let our staff know that you have the debug information.

Please be sure to reference this issue when you talk to someone so they know what you're talking about.

Be sure that you use a private gist, as the --debug flag may divulge personal information.

Farrin Reid

@vovan22 Did you ever get this to work?

Charlie Robbins indexzero closed this
Facundo Farias

I am behind a proxy without authentication, and with this command: jitsu config set proxy http://[MY_HTTP_PROXY_IP]:[MY_HTTP_PROXY_PORT]/ it works! Thanks a lot.

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