Many users reported that the upgrade process failed because files could not be replaced and caused NVDA corruption. #16122
Description
Steps to reproduce:
Three patch versions have been pushed recently, which seems to have made this problem more obvious.
There are many reports from users that the upgrade cannot go smoothly because the files cannot be replaced, and even after the user clicks "retry" several times, the upgrade still fails and NVDA becomes corrupted.
After restarting the computer NVDA goes completely silent and they have to ask someone else or reinstall NVDA with the help of Narrator.
Actual behavior:
The upgrade process failed because some files could not be replaced.
Expected behavior:
Can be upgraded smoothly.
NVDA logs, crash dumps and other attachments:
Due to the severity of the issue, users had to reinstall NVDA after their NVDA was compromised, which also resulted in log loss.
Since I have not encountered this problem myself, there is no log for the time being.
System configuration
NVDA installed/portable/running from source:
Installed
NVDA version:
2023.3,2023.3.1,2023.3.2
Windows version:
Windows10 and Windows11
Name and version of other software in use when reproducing the issue:
None
Other information about your system:
None
Other questions
Does the issue still occur after restarting your computer?
Some users were able to upgrade successfully after restarting their computer, but others had their NVDA corrupted and unable to boot.
Have you tried any other versions of NVDA? If so, please report their behaviors.
I've experienced this myself with other versions of NVDA, but it's become an issue too frequently lately.
If NVDA add-ons are disabled, is your problem still occurring?
Unknown at the moment
Does the issue still occur after you run the COM Registration Fixing Tool in NVDA's tools menu?
Unknown at the moment