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Remote: Sometimes no speech from UAC screen on remote computer #18101

Closed
Bug
#18434
Closed
Remote: Sometimes no speech from UAC screen on remote computer#18101
Bug
#18434
Assignees
michaelDCurranSaschaCowley
Labels
bugcomponent/speechfeature/remoteNVDA's Remote Access functionalityp2https://github.com/nvaccess/nvda/blob/master/projectDocs/issues/triage.md#prioritytriagedHas been triaged, issue is waiting for implementation.
Milestone
2025.2

Description

@jcsteh
jcsteh
opened on May 14, 2025

Steps to reproduce:

  1. In NVDA menu -> Preferences -> Settings -> Remote, set up a remote computer as follows:
    • Enable remote access: checked
    • Automatically connect after NVDA starts: checked
    • Mode: Allow this computer to be controlld
    • Server: Host locally
    • Key: [some key of your choosing]
  2. On the remote computer, in NVDA menu -> Preferences -> Settings -> General, press: Use currently saved settings during sign-in and on secure screens (requires administrator privileges).
  3. On your local computer, use NVDA remote access to connect to the remote computer you set up in (1).
  4. Switch to the remote computer.
  5. Press Windows+r, type cmd, and press control+shift+enter to bring up a UAC screen.

Actual behavior:

Sometimes, but not always, nothing is spoken on the local computer. The remote computer speaks, but the local computer does not. However, keys pressed on the local computer behave as expected.

Expected behavior:

Speech from the UAC screen on the remote computer should be heard on the local computer.

NVDA logs, crash dumps and other attachments:

This is a bit tricky because of the involvement of the secure desktop. Let me know what information would be most helpful here. Otherwise, I'll try to get logs from all three places, but this might take me some time.

System configuration

NVDA installed/portable/running from source:

Installed on both.

NVDA version:

Version: alpha-36403,558905f5 (2025.2.0.36403)

Windows version:

Version 24H2 (OS Build 26100.4061)

Other questions

Does the issue still occur after restarting your computer?

Yes.

Activity

  1. jcsteh
    added the
    Bug
    issue type on May 14, 2025

  2. SaschaCowley commented on May 14, 2025

    @SaschaCowley
    SaschaCowley
    on May 14, 2025
    Member

    @jcsteh, you say:

    However, keys pressed on the local computer behave as expected.

    Do you mean that you are able to use the local computer to control the remote computer, despite receiving no speech feedback from the remote computer?

  3. jcsteh commented on May 14, 2025

    @jcsteh
    jcsteh
    on May 14, 2025
    ContributorAuthor

    That is what I meant, yes. Sorry for the lack of clarity. I can verify this because the remote computer happens to be sitting right next to me, so I can hear its speech, even though I'm not getting anything on the "local" computer right in front of me.

  4. jcsteh commented on May 14, 2025

    @jcsteh
    jcsteh
    on May 14, 2025
    ContributorAuthor

    Two other data points:

    1. I just tried connecting to a relay server instead of a locally hosted server. Same problem. So, this is not specific to the locally hosted server.
    2. When this works as expected, I hear the remote access connection sound (e-flat a-flat) on the remote computer when the UAC screen appears. When it fails, that sound is not heard.

  5. jcsteh commented on May 14, 2025

    @jcsteh
    jcsteh
    on May 14, 2025
    ContributorAuthor
    Log from the remote computer for the expected result: 
    IO - inputCore.InputManager.executeGesture (17:17:31.979) - winInputHook (26072):
Input: kb(laptop):control+shift+enter
IO - inputCore.logTimeSinceInput (17:17:32.074) - MainThread (12576):
0.095 sec since input
IO - speech.speech.speak (17:17:32.074) - MainThread (12576):
Speaking [LangChangeCommand ('en_GB'), 'text', 'unavailable', CancellableSpeech (still valid)]
IO - inputCore.logTimeSinceInput (17:17:32.154) - MainThread (12576):
0.175 sec since input
IO - speech.speech.speak (17:17:32.155) - MainThread (12576):
Speaking [LangChangeCommand ('en_GB'), 'Secure Desktop']
INFO - _remoteClient.secureDesktop.SecureDesktopHandler._onSecureDesktopChange (17:17:32.156) - MainThread (12576):
Secure desktop state changed: entering
INFO - _remoteClient.server.RemoteCertificateManager.ensureValidCertExists (17:17:32.157) - MainThread (12576):
Checking certificate validity
INFO - _remoteClient.secureDesktop.SecureDesktopHandler.enterSecureDesktop (17:17:32.399) - MainThread (12576):
Local relay server started on port 65275
INFO - _remoteClient.server.LocalRelayServer.run (17:17:32.399) - Thread-19 (run) (10560):
Starting NVDA Remote relay server on port 0
INFO - _remoteClient.transport.RelayTransport.__init__ (17:17:32.400) - MainThread (12576):
Connecting to ('127.0.0.1', 65275) channel b70e14eb-f6ad-4be5-851d-2c80e64557a2
INFO - _remoteClient.secureDesktop.SecureDesktopHandler.enterSecureDesktop (17:17:32.402) - MainThread (12576):
Secure desktop setup completed successfully
WARNING - logging.Logger.warn (17:17:32.402) - Thread-21 (run) (24512):
Skipping certificate verification for 127.0.0.1:65275
INFO - _remoteClient.server.LocalRelayServer.acceptNewConnection (17:17:32.427) - Thread-19 (run) (10560):
New client connection from ('127.0.0.1', 65277)
INFO - _remoteClient.server.Client.do_join (17:17:32.427) - Thread-19 (run) (10560):
Client 12 authenticated successfully (connection type: master)
INFO - _remoteClient.server.LocalRelayServer.acceptNewConnection (17:17:33.668) - Thread-19 (run) (10560):
New client connection from ('127.0.0.1', 65280)
INFO - _remoteClient.server.Client.do_join (17:17:33.669) - Thread-19 (run) (10560):
Client 13 authenticated successfully (connection type: slave)
INFO - _remoteClient.server.LocalRelayServer.clientDisconnected (17:17:35.424) - Thread-19 (run) (10560):
Client 13 disconnected
IO - inputCore.logTimeSinceInput (17:17:35.529) - MainThread (12576):
3.550 sec since input
IO - speech.speech.speak (17:17:35.529) - MainThread (12576):
Speaking [LangChangeCommand ('en_GB'), 'Run', 'dialog', 'Type the name of a program, folder, document, or Internet resource, and Windows will open it for you.', CancellableSpeech (still valid)]
IO - inputCore.logTimeSinceInput (17:17:35.545) - MainThread (12576):
3.566 sec since input
IO - speech.speech.speak (17:17:35.545) - MainThread (12576):
Speaking [LangChangeCommand ('en_GB'), 'Open:', 'combo box', 'collapsed', CancellableSpeech (still valid)]
IO - inputCore.logTimeSinceInput (17:17:35.548) - MainThread (12576):
3.568 sec since input
IO - speech.speech.speak (17:17:35.548) - MainThread (12576):
Speaking [LangChangeCommand ('en_GB'), 'edit', 'Alt+', CharacterModeCommand(True), 'o', CharacterModeCommand(False), CancellableSpeech (still valid), 'selected cmd']
INFO - _remoteClient.secureDesktop.SecureDesktopHandler._onSecureDesktopChange (17:17:35.644) - MainThread (12576):
Secure desktop state changed: leaving
INFO - _remoteClient.server.LocalRelayServer.close (17:17:35.644) - MainThread (12576):
Shutting down NVDA Remote relay server
INFO - _remoteClient.server.LocalRelayServer.close (17:17:35.644) - MainThread (12576):
Server shutdown complete
    Log from the remote computer when this fails: 
    IO - inputCore.InputManager.executeGesture (17:17:31.979) - winInputHook (26072):
Input: kb(laptop):control+shift+enter
IO - inputCore.logTimeSinceInput (17:17:32.074) - MainThread (12576):
0.095 sec since input
IO - speech.speech.speak (17:17:32.074) - MainThread (12576):
Speaking [LangChangeCommand ('en_GB'), 'text', 'unavailable', CancellableSpeech (still valid)]
IO - inputCore.logTimeSinceInput (17:17:32.154) - MainThread (12576):
0.175 sec since input
IO - speech.speech.speak (17:17:32.155) - MainThread (12576):
Speaking [LangChangeCommand ('en_GB'), 'Secure Desktop']
INFO - _remoteClient.secureDesktop.SecureDesktopHandler._onSecureDesktopChange (17:17:32.156) - MainThread (12576):
Secure desktop state changed: entering
INFO - _remoteClient.server.RemoteCertificateManager.ensureValidCertExists (17:17:32.157) - MainThread (12576):
Checking certificate validity
INFO - _remoteClient.secureDesktop.SecureDesktopHandler.enterSecureDesktop (17:17:32.399) - MainThread (12576):
Local relay server started on port 65275
INFO - _remoteClient.server.LocalRelayServer.run (17:17:32.399) - Thread-19 (run) (10560):
Starting NVDA Remote relay server on port 0
INFO - _remoteClient.transport.RelayTransport.__init__ (17:17:32.400) - MainThread (12576):
Connecting to ('127.0.0.1', 65275) channel b70e14eb-f6ad-4be5-851d-2c80e64557a2
INFO - _remoteClient.secureDesktop.SecureDesktopHandler.enterSecureDesktop (17:17:32.402) - MainThread (12576):
Secure desktop setup completed successfully
WARNING - logging.Logger.warn (17:17:32.402) - Thread-21 (run) (24512):
Skipping certificate verification for 127.0.0.1:65275
INFO - _remoteClient.server.LocalRelayServer.acceptNewConnection (17:17:32.427) - Thread-19 (run) (10560):
New client connection from ('127.0.0.1', 65277)
INFO - _remoteClient.server.Client.do_join (17:17:32.427) - Thread-19 (run) (10560):
Client 12 authenticated successfully (connection type: master)
INFO - _remoteClient.server.LocalRelayServer.acceptNewConnection (17:17:33.668) - Thread-19 (run) (10560):
New client connection from ('127.0.0.1', 65280)
INFO - _remoteClient.server.Client.do_join (17:17:33.669) - Thread-19 (run) (10560):
Client 13 authenticated successfully (connection type: slave)
INFO - _remoteClient.server.LocalRelayServer.clientDisconnected (17:17:35.424) - Thread-19 (run) (10560):
Client 13 disconnected
IO - inputCore.logTimeSinceInput (17:17:35.529) - MainThread (12576):
3.550 sec since input
IO - speech.speech.speak (17:17:35.529) - MainThread (12576):
Speaking [LangChangeCommand ('en_GB'), 'Run', 'dialog', 'Type the name of a program, folder, document, or Internet resource, and Windows will open it for you.', CancellableSpeech (still valid)]
IO - inputCore.logTimeSinceInput (17:17:35.545) - MainThread (12576):
3.566 sec since input
IO - speech.speech.speak (17:17:35.545) - MainThread (12576):
Speaking [LangChangeCommand ('en_GB'), 'Open:', 'combo box', 'collapsed', CancellableSpeech (still valid)]
IO - inputCore.logTimeSinceInput (17:17:35.548) - MainThread (12576):
3.568 sec since input
IO - speech.speech.speak (17:17:35.548) - MainThread (12576):
Speaking [LangChangeCommand ('en_GB'), 'edit', 'Alt+', CharacterModeCommand(True), 'o', CharacterModeCommand(False), CancellableSpeech (still valid), 'selected cmd']
INFO - _remoteClient.secureDesktop.SecureDesktopHandler._onSecureDesktopChange (17:17:35.644) - MainThread (12576):
Secure desktop state changed: leaving
INFO - _remoteClient.server.LocalRelayServer.close (17:17:35.644) - MainThread (12576):
Shutting down NVDA Remote relay server
INFO - _remoteClient.server.LocalRelayServer.close (17:17:35.644) - MainThread (12576):
Server shutdown complete

    Nothing useful I can see there unfortunately. :(

  6. SaschaCowley commented on May 16, 2025

    @SaschaCowley
    SaschaCowley
    on May 16, 2025
    Member

    Hmm, @jcsteh, can you enable the RemoteClient logging category and send debug logs from both computers?

  7. jcsteh commented on May 18, 2025

    @jcsteh
    jcsteh
    on May 18, 2025
    ContributorAuthor

    local log
    remote log

  8. gerald-hartig
    added
    bug
    component/speech
    p2https://github.com/nvaccess/nvda/blob/master/projectDocs/issues/triage.md#priority
    triagedHas been triaged, issue is waiting for implementation.
    feature/remoteNVDA's Remote Access functionality
    on May 19, 2025
  9. seanbudd
    added this to the 2025.2 milestone on May 29, 2025
  10. SaschaCowley
    assigned
    SaschaCowley
    and
    michaelDCurran
    on Jun 17, 2025

  11. jcsteh commented on Jul 9, 2025

    @jcsteh
    jcsteh
    on Jul 9, 2025
    ContributorAuthor

    Log from secure desktop

  12. SaschaCowley
    linked a pull request that will close this issueWasapiPlayer: Call IAudioClient::Reset in completeStop() rather than in stop(). #18434on Jul 14, 2025
  13. SaschaCowley
    added a commit that references this issue on Jul 14, 2025

    WasapiPlayer: Call IAudioClient::Reset in completeStop() rather than …

    7437c80
  14. SaschaCowley
    closed this as completedin 7437c80on Jul 14, 2025
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