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NVDA stops reading webpages in all browser - saying "unknown" or "pane" #2807

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nvaccessAuto opened this issue Nov 18, 2012 · 44 comments
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@nvaccessAuto
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@nvaccessAuto nvaccessAuto commented Nov 18, 2012

Reported by techczech on 2012-11-18 17:48
Some time ago NVDA started to simply report "unknown" or "pane" when I try to read any webpage with it. I installed the 2012.3 beta and it started working but when I updated to the final version of 2012.3, it's happening again. This is an issue in Chrome, FF and IE 9. (Chrome and FF say "unknown" and IE9 says "pane").

I suspect it may be some problem with my computer (Win 7, 64bit, 8GB RAM, 128 SSD) since the same thing happens with portable versions that work on other machines but have no idea where to start looking.

Otherwise everything else seems to work fine. Even the Browser window (i.e. page title is read fine) but nothing on the webpage works.

I saw a similar issue reported on http://www.nvda-project.org/ticket/2624 but no resolution was offered.

I did notice that there were problems with pages that had not been fully loaded before but this is even on pages that are completely loaded.
Blocking #4408, #4641

@nvaccessAuto
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@nvaccessAuto nvaccessAuto commented Nov 18, 2012

Comment 1 by techczech on 2012-11-18 18:53
Some other things I've noticed:

  1. If I try to select a bit of text on a webpage and press NVDA+Shift+upArrow, I get "no selection". But when I press NVDA+upArrow, I get "blank".
  2. Audio feedback in a text area works fine but trying to get selected text read out gives me "no selection".
  3. The same issue happens when I have the browser in incognito mode.
  4. NVDA-F7 does nothing
@nvaccessAuto
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@nvaccessAuto nvaccessAuto commented Nov 20, 2012

Comment 2 by briang1 on 2012-11-20 08:59
Well, the fact that this is happening on more than one browser suggests to me that you have a windows or other software issue here. If it used to work, it might be worth having a look at what has been installed since it did work. If it never worked on this machine, then to be honest it could be almost anything. I had some issues a while back with a piece of software that continuously put an invisible window over every piece of software I tried to run. This was a badly designed internet connection monitoring freebie that came with a usb dongle. Removing that and using the Windows device solved the issue completely. You might try looking at anything strange which runs with start up and disabling it.
Just a suggestion as it had me foxed as it looked like no buffers were being created.
It showed itself up as a real mouse click was the only way to get things to work correctly, presumably as this moved the program being runs display to the foreground.

@nvaccessAuto
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@nvaccessAuto nvaccessAuto commented Nov 25, 2012

Comment 3 by techczech on 2012-11-25 11:35
The plot thickens. I tried to disable all the possible background processes and nothing happened. Finally, I booted into Safe Mode (with networking) and using the Speech viewer was getting the same problem in all browsers. Unknown in Firefox/Chrome and pane in IE. This was both with installed 2012.3 and portable 2012.2. It continued to work fine on all the interfaces, in text documents and in MS Word.

But I did notice that it does not read PDFs - either in Adobe Reader XI or in PDF X-Change Viewer. It reads the interfaces but says 'avenue page view' when I mouse over the text pane but nothing else when I try to select text.

As I said, it used to work on this machine. The problem is that I can't identify exactly what might have happened between it working and not working because I only use NVDA seldom for testing websites and I also test a lot of software.

Could this be some sort of keylogger or other root malware on my machine? What kind of process would cause this?

@nvaccessAuto
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@nvaccessAuto nvaccessAuto commented Nov 26, 2012

Comment 4 by mdcurran on 2012-11-26 08:04
I assume that in Firefox you also can't track the cursor in edit fields?
This sounds very much like IServiceProvider is not available or is functioning incorrectly. We use this interface for IAccessible2 (Firefox), MSHTML (Internet Explorer) and Adobe Reader. But not for MS Office or UI Automation etc.
One other person reported this to me earlier this year. Clearly there must be some kind of software that is installed, or was installed, that is either blocking queryInterface to IServiceProvider, or has somehow unregistered IServiceProvider proxying altogether.

@nvaccessAuto
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@nvaccessAuto nvaccessAuto commented Nov 26, 2012

Comment 5 by briang1 on 2012-11-26 18:18
I guess he could compare running processes on a good and non working system to see if this is the case or maybe 7 has something likexps system file checker, but from memory, registration is not always checked in these pieces of software.

@nvaccessAuto
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@nvaccessAuto nvaccessAuto commented Nov 26, 2012

Comment 6 by techczech on 2012-11-26 20:27
Is there a way I can check what this could be? I googled IServiceProvider and there doesn't seem to be a way to query it from the user interface. I tried running the .Net installer and repair .Net but that didn't help.

I tried the trial of JAWS13 and that works fine (so I'm assuming they use a different method).

@nvaccessAuto
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@nvaccessAuto nvaccessAuto commented Nov 26, 2012

Comment 7 by jteh on 2012-11-26 21:22
Please try the following:

  1. Open a command prompt as administrator: Start menu, type cmd.exe into the search box, press control+shift+enter and accept the UAC prompt.
  2. Copy and paste the following command and press enter:
 regsvr32 "c:\program files\internet explorer\ieproxy.dll"
  1. Copy and paste the following command and press enter:
    regsvr32 "c:\program files (x86)\internet explorer\ieproxy.dll"
  2. Type exit and press enter to exit the command prompt.
@nvaccessAuto
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@nvaccessAuto nvaccessAuto commented Nov 26, 2012

Comment 8 by techczech on 2012-11-26 22:00
Thanks. Did that successfully but no joy. NVDA still not working.

@nvaccessAuto
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@nvaccessAuto nvaccessAuto commented Dec 5, 2012

Comment 9 by briang1 on 2012-12-05 08:12
The last time I got an unregistered dll like this I had to reboot the machine for it to start working. Note this was a problem with Outlook Express in XP, but I'd imagine the same principals are involved.

@nvaccessAuto
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@nvaccessAuto nvaccessAuto commented Dec 5, 2012

Comment 10 by jteh on 2012-12-05 08:25
You may need to use the 32 bit version of regsvr32. Also, there's another dll you might need to register call actxprxy.dll. Please try the steps in this article.

@nvaccessAuto
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@nvaccessAuto nvaccessAuto commented Jan 23, 2013

Comment 11 by jteh (in reply to comment 8) on 2013-01-23 01:33
Replying to techczech:

Thanks. Did that successfully but no joy. NVDA still not working.

Can you please try the following?

  1. Open a command prompt as administrator: Start menu, type cmd.exe into the search box, press control+shift+enter and accept the UAC prompt.
  2. Type this command and press enter:
 sfc /scannow
  1. Type exit and press enter to exit the command prompt.
  2. Restart NVDA.
    Does this help?
@nvaccessAuto
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@nvaccessAuto nvaccessAuto commented Sep 10, 2014

Comment 13 by bgaraventa on 2014-09-10 23:25
I'm having the same problem, and it's driving me sort of nuts.

I'm using a Win7 64bt machine new as of six months ago, and at first NVDA ran as expected.

I remember checking a web page at the end of July, which worked fine, then have updated NVDA since then with newer versions, and now I can't access any web content in any browser. The browser opens, but it is impossible to navigate into and read the content. The rest of the OS appears to be accessible as before, just that all web content is now unreadable.

I did all of the recommended steps above, and registered all of the DLLs successfully, restarted, and had the same result, then I ran the check cmd prompt indicated after, and got the following message: "Windows Resource Protection did not find any integrity violations."

I restarted NVDA, with the same result. I uninstalled NVDA all together, erased any remaining files in %appdata% to clear everything, reinstalled the latest NVDA release as of today, and still have the same problem.

Any ideas would be appreciated.

@nvaccessAuto
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@nvaccessAuto nvaccessAuto commented Sep 10, 2014

Comment 14 by jteh on 2014-09-10 23:30
Please try registering c:\windows\system32\oleaut32.dll, c:\windows\syswow64\oleaut32.dll, c:\windows\system32\oleacc.dll and c:\windows\syswow64\oleacc.dll with regsvr32; see comment:7 for instructions, but substitute the file name.

@nvaccessAuto
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@nvaccessAuto nvaccessAuto commented Sep 11, 2014

Comment 15 by briang1 on 2014-09-11 08:21
For the record, on one of my machines it turned out to be the 32 bit version of oleacc.dll that had been deregisterd by a windows update which tried to update an Office product I'd actually uninstalled.
After doing this fix, I found that Microsoft actually had a fixer for Office products that failed to uninstall correctly and the problem never returned as update never tried to update the non existant Office 2010 again.

@landmine
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@landmine landmine commented May 18, 2016

I am having this problem as well. This machine is a Windows 10 laptop, and I have been using NVDA with Firefox almost daily since January without problems. It came with Windows 10 Home from the factory, so this was not an upgrade. The problem started on last Thursday 5/12. I believe that it also coincided with a Windows update. But I have uninstalled all updates from that date and a few days before, and the problem persists.

NVDA works correctly on the desktop, Windows start menu, and most applications. MSN Money reads perfectly, and NVDA is working with Edge. But it fails to work with IE11, Thunderbird, Chrome and Firefox ever since this problem has started. As I move through these applications, NVDA reads 'unknown' for each element (Chrome, FF, Thunderbird) or in IE11 NVDA is silent. This is the case when NVDA is installed on the machine or I use the portable version (both 2016.1)

This problem is not present using JAWS. I've tried booting into safe mode to test, but I get a message indicating that no wave device is available to play sound. Please let me know what you think and if there is any other info I can provide.

@jcsteh
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@jcsteh jcsteh commented May 18, 2016

This occurs when certain Windows components become unregistered for some reason or another. Unfortunately, it can be one of several components. Please try the suggestions provided in earlier comments on this issue.

@landmine
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@landmine landmine commented May 19, 2016

I have tried registering all the DLLs listed on this issue, but no luck. This includes:

c:\windows\system32\oleaut32.dll
c:\windows\syswow64\oleaut32.dll
c:\windows\system32\oleacc.dll
c:\windows\syswow64\oleacc.dll

I tried: "c:\program files\internet explorer\ieproxy.dll" + "c:\program files (x86)\internet explorer\ieproxy.dll" but got file not found.

Are there any other files you could suggest? Perhaps there are additional needed components in Windows 10?

@landmine
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@landmine landmine commented May 19, 2016

I don't know which .dll file was the cause, but NVDA is working again in all browsers after running this in a cmd window as admin:

for %x in (c:\windows\system32\*.dll) do regsvr32 /s %x

effectively re-registering all components in the system32 folder.

Thanks for the lead!

@Brian1Gaff
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@Brian1Gaff Brian1Gaff commented May 20, 2016

Well usually its something in Office that seems to muck this up and I can
only guess why, so I'll shut up.

:-)
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----- Original Message -----
From: "Christopher W. Land" notifications@github.com
To: "nvaccess/nvda" nvda@noreply.github.com
Sent: Thursday, May 19, 2016 12:12 PM
Subject: Re: [nvaccess/nvda] NVDA stops reading webpages in all browser -
saying "unknown" or "pane" (#2807)

I don't know which .dll file was the cause, but NVDA is working again in
all browsers after running this in a cmd window as admin:

for %x in (c:\windows\system32\*.dll) do regsvr32 /s %x

effectively re-registering all components in the system32 folder.

Thanks for the lead!


You are receiving this because you are subscribed to this thread.
Reply to this email directly or view it on GitHub:
#2807 (comment)

@werose
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@werose werose commented Sep 19, 2016

same to me

@karlbo
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@karlbo karlbo commented Oct 12, 2016

Just reiterating that for 64-bit systems, the following (from an admin command prompt) did the trick:

C:\Windows\SysWOW64 regsvr32 oleacc.dll

@derekriemer
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@derekriemer derekriemer commented Oct 27, 2016

If you are needing help, I am willing to explain how to do this,
otherwise, we can't fix this.

On 10/26/2016 11:03 AM, zahra21 wrote:

hi joseph.
i studied the suggestions.
but i am not computer expert to use registry and cmd.
also bug reporter mentioned that this solution could not resolved
his problem!


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@jcsteh
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@jcsteh jcsteh commented Aug 3, 2017

Further findings regarding regsvr32 oleacc.dll:

  1. If the IAccessible registration is correct (i.e. marshalling with oleacc.dll), regsvr32 oleacc.dll leaves it alone.
  2. If it specifies a proxy other than the typelib marshaller or oleacc, it registers the typelib marshaller with the correct typelib.
  3. If it's already the typelib marshaller, it corrects the typelib if necessary, but leaves the typelib marshaller.

In other words, this doesn't quite do what we want: it leaves the typelib marshaller when it shouldn't. That could mean we end up with a situation where 32 and 64 bit are using a different marshaller, which means breakage.

So, we should tweak the registry ourselves for IAccessible.

@dkager
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@dkager dkager commented Aug 3, 2017

There is no such thing as coincidence: today I had this problem with MathPlayer. So I would be happy to work on some kind of tool (though I lack the appropriate background).

@jcsteh
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@jcsteh jcsteh commented Aug 4, 2017

@dkager commented on 3 Aug 2017, 23:44 GMT+10:

There is no such thing as coincidence: today I had this problem with MathPlayer.

It'd be great if you could confirm whether this registry patch (rename to .reg) fixes the issue. This is for a 64 bit system. If you're using a32 bit system, remove the sections containing WOW6432Node.

@jcsteh
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@jcsteh jcsteh commented Aug 4, 2017

For anyone experiencing this issue, please try the following. Note that these instructions are not as complete for Windows 8 and 8.1 yet.

  1. Please apply this registry patch (remove the .txt extension).
  2. If you're using 64 bit Windows, please also apply this second registry patch (remove the .txt extension).
  3. Open a command prompt as administrator: Start menu, type cmd.exe into the search box, press control+shift+enter and accept the UAC prompt.
  4. Enter the following commands:
    c:\windows\system32\regsvr32 c:\windows\system32\oleaut32.dll
    c:\windows\system32\regsvr32 c:\windows\system32\actxprxy.dll
    
  5. On a 64 bit system, also enter the following commands:
    c:\windows\syswow64\regsvr32 c:\windows\syswow64\oleaut32.dll
    c:\windows\syswow64\regsvr32 c:\windows\syswow64\actxprxy.dll
    
  6. On Windows 7 (both 32 and 64 bit), also enter the following command:
    c:\windows\system32\regsvr32 "c:\Program Files\Internet Explorer\ieproxy.dll"
    
  7. On Windows 7 64 bit, also enter the following command:
    c:\windows\syswow64\regsvr32 "c:\Program Files (x86)\Internet Explorer\ieproxy.dll"
    
  8. On Windows 10 (both 32 and 64 bit), also enter the following command:
    c:\windows\system32\regsvr32 c:\windows\system32\OneCoreCommonProxyStub.dll
    
  9. On Windows 10 64 bit, also enter the following command:
    c:\windows\syswow64\regsvr32 c:\windows\syswow64\OneCoreCommonProxyStub.dll
    
@dkager
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@dkager dkager commented Aug 7, 2017

Confirmed working, after restarting NVDA and Explorer.

@NZGene
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@NZGene NZGene commented Aug 12, 2017

In Windows 10, on some machines NVDA has been saying unknown or pane in all browsers (apart from Edge). If using a copy of Mozilla Thunderbird, and you try and tab through to get to the tree view (where the folders are) it basically says unknown. It doesn't do anything in Mozilla Thunderbird. You can't even get to the menus in Mozilla Firefox. NVDA says unknown in the running applications section. It will not speak any of the icons there. If the applications key is used, it will not speak any of the menus. Yet it will work in other programs but not quite correctly at times. Refer to a suggestion from May 19th that fixed the problem, but other people on the NVDA list are having the same problem. This sometimes may be after a Windows update or if Office is uninstalled. The log here is from an earlier version of NVDA, but have seen people using 2017.2 have the same problem.

NVDA log.docx

@jcsteh
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@jcsteh jcsteh commented Aug 13, 2017

@NZGene, it'd be good if you can try the steps I suggested in #2807 (comment) on affected machines and report whether that fixes the issue for you. The eventual aim is to develop a tool to fix problems like this automatically and it'd be helpful to know whether our suspicions about the cause of the problem are correct. Thanks.

@KITSKevinBonett
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@KITSKevinBonett KITSKevinBonett commented Jan 11, 2018

Hi @jcsteh - I've also been having issues with NVDA and have just applied fixes suggested in your comment above. I can confirm that NVDA now works correctly in Win7 SP1 with FF57 and IE11. I've tried both NVDA 2017.3 and 2017.4.

Might be an idea to make this fix more prominent on NVDA website? Maybe on https://www.nvaccess.org/help/

@Brian1Gaff
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@Brian1Gaff Brian1Gaff commented Jan 11, 2018

@michaelDCurran
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@michaelDCurran michaelDCurran commented Mar 7, 2018

As mentioned by some users, oneCoreCommonProxyStub.dll cannot be registered again on windows 10. It does not export DllRegisterServer. The alternative would be to put the needed registry values for IServiceProvider in a .reg file and import it to the Registry. Interestingly, Windows 10 refuses to import the file. I'm guessing that now windows 10 is protecting some system interfaces from being tampered with... which is a good thing. Let us hope that Trusted Installer also cannot do this and thus the issue with IServiceProvider becoming unregistered or incorrectly registered is no longer possible on windows 10. Note that even if trusted installer can do this, NVDA can never gain this permission, so we won't be able to fix it anyway.

@michaelDCurran
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@michaelDCurran michaelDCurran commented Mar 8, 2018

On windows 8.1, IServiceProvider is in actxprxy.dll.

@RadhikaTakyar
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@RadhikaTakyar RadhikaTakyar commented Sep 9, 2019

For anyone experiencing this issue, please try the following. Note that these instructions are not as complete for Windows 8 and 8.1 yet.

  1. Please apply this registry patch (remove the .txt extension).
  2. If you're using 64 bit Windows, please also apply this second registry patch (remove the .txt extension).
  3. Open a command prompt as administrator: Start menu, type cmd.exe into the search box, press control+shift+enter and accept the UAC prompt.
  4. Enter the following commands:
    c:\windows\system32\regsvr32 c:\windows\system32\oleaut32.dll
    c:\windows\system32\regsvr32 c:\windows\system32\actxprxy.dll
    
  5. On a 64 bit system, also enter the following commands:
    c:\windows\syswow64\regsvr32 c:\windows\syswow64\oleaut32.dll
    c:\windows\syswow64\regsvr32 c:\windows\syswow64\actxprxy.dll
    
  6. On Windows 7 (both 32 and 64 bit), also enter the following command:
    c:\windows\system32\regsvr32 "c:\Program Files\Internet Explorer\ieproxy.dll"
    
  7. On Windows 7 64 bit, also enter the following command:
    c:\windows\syswow64\regsvr32 "c:\Program Files (x86)\Internet Explorer\ieproxy.dll"
    
  8. On Windows 10 (both 32 and 64 bit), also enter the following command:
    c:\windows\system32\regsvr32 c:\windows\system32\OneCoreCommonProxyStub.dll
    
  9. On Windows 10 64 bit, also enter the following command:
    c:\windows\syswow64\regsvr32 c:\windows\syswow64\OneCoreCommonProxyStub.dll
    

Hi- I am getting this error when I am trying trying to run the above command.
image

Please if you can help! looking forward to hear back from you.

@lukaszgo1
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@lukaszgo1 lukaszgo1 commented Sep 9, 2019

@RadhikaTakyar
First of all many NVDA developers are blind, so screenshots are of no use to most of us.
From performing OCR on it it looks like you cannot reregister oneCoreCommonProxyStub.dll, is that right?
If so, take a look at this commend.

@RadhikaTakyar
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@RadhikaTakyar RadhikaTakyar commented Sep 10, 2019

Sorry about the inconvenience. Yes- error is to make sure that if the DLL is a valid DLL and asking to try again. So what can be done to reslove the issue. If the " alternative would be to put the needed registry values for IServiceProvider in a .reg file and import it to the Registry." also doesn’t work.

@lukaszgo1
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@lukaszgo1 lukaszgo1 commented Sep 10, 2019

This issue is now closed. Please open a new issue explaining what problem you are experiencing. Have you tried running COM Registration Fixing tool from the tools menu?

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