new nvda crashes with firefox

[vortex1024]

Steps to reproduce:

1. open fireffirefox and go to any website

Actual behavior:

firefox crashes

Expected behavior:

site should load

System configuration:

core i7, 6 gb ram, ssd, windows 10

NVDA Installed/portable/running from source:

installed

NVDA version:

2018.3

Windows version:

10

Name and version of other software in use when reproducing the issue:

firefox 60.0.2

Other information about your system:

relevant log fragment:
ERROR - virtualBuffers.VirtualBuffer.loadBuffer (16:58:22.427):
Traceback (most recent call last):
File "virtualBuffers_init.pyo", line 417, in _loadBuffer
WindowsError: [Error 1726] The remote procedure call failed

Other questions:

Does the issue still occur after restarting your PC?

yes

Have you tried any other versions of NVDA?

yes, it works with 2018.2

[PratikP1]

Could you try to upgrade to Firefox 61 and see if the problem still occurs?

[Brian1Gaff]

I've seen a couple of these on the nvda list, one might be this person but at least on of the users is using firefox 62, but i did not recognise the number of the windows 10. For the record, none of the quaantum firefoxes has ever worked on my windows 7 machine, it fails to create a buffer at all. Brian bglists@blueyonder.co.uk Sent via blueyonder. Please address personal E-mail to:- briang1@blueyonder.co.uk, putting 'Brian Gaff' in the display name field. -----

[DrSooom]

I wasn't able to reproduce this issue with NVDA 2018.3 Portable on Win7x64 with Firefox 56.0.2 (installed), Firefox 61.0.2 (portable) and Firefox 62.0 (portable). so please update Firefox from 60.0.2 to 62.0 first and report your results here.

If there are still crashes, please enter "about:support" in the address bar and search for section "Accessibility". Firefox 62.0 should list NVDA here.

[leonardder]

1. Have you restarted your system since you installed NVDA 2018.3?
2. Are you using a 32 or 64 bit version of firefox? Should be mentioned in help>about firefox?

[leonardder]

My colleague also reported this with Firefox 62. I'm going to investigate this further on his system, but I'm afraid that this should be considered very crytical.

[vortex1024]

Updated to firefox 62 x64 and it works. Restarting didn’t help, nor could I find NVDA in the about:config accessibility section. I still believe NVDA should work with 32 bit firefox on 64 bit windows, or at least mention that it doesn’t in the release notes.

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[ruifontes]

Yes, it works alright... I have Firefox 62 32-bit version in Windows 10 64-bit with NVDA 2018.3 or last Alpha version, and all is working without any problems... And in the portuguese language comunity no one have problems yet... Rui Fontes Às 12:14 de 19/09/2018, vortex1024 escreveu:

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Updated to firefox 62 x64 and it works. Restarting didn’t help, nor could I find NVDA in the about:config accessibility section. I still believe NVDA should work with 32 bit firefox on 64 bit windows, or at least mention that it doesn’t in the release notes. --- This email has been checked for viruses by Avast antivirus software. https://www.avast.com/antivirus — You are receiving this because you are subscribed to this thread. Reply to this email directly, view it on GitHub <#8759 (comment)>, or mute the thread <https://github.com/notifications/unsubscribe-auth/APIHxqT7GnE13C9Bji9GjctLP7ydsm46ks5ucicTgaJpZM4WuDQk>.