Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

new nvda crashes with firefox #8759

vortex1024 opened this issue Sep 18, 2018 · 7 comments

new nvda crashes with firefox #8759

vortex1024 opened this issue Sep 18, 2018 · 7 comments


Copy link

vortex1024 commented Sep 18, 2018

Steps to reproduce:

  1. open fireffirefox and go to any website

Actual behavior:

firefox crashes

Expected behavior:

site should load

System configuration:

core i7, 6 gb ram, ssd, windows 10

NVDA Installed/portable/running from source:


NVDA version:


Windows version:


Name and version of other software in use when reproducing the issue:

firefox 60.0.2

Other information about your system:

relevant log fragment:
ERROR - virtualBuffers.VirtualBuffer.loadBuffer (16:58:22.427):
Traceback (most recent call last):
File "virtualBuffers_init
.pyo", line 417, in _loadBuffer
WindowsError: [Error 1726] The remote procedure call failed

Other questions:

Does the issue still occur after restarting your PC?


Have you tried any other versions of NVDA?

yes, it works with 2018.2

Copy link

PratikP1 commented Sep 18, 2018

Copy link

Brian1Gaff commented Sep 18, 2018

Copy link

DrSooom commented Sep 18, 2018

I wasn't able to reproduce this issue with NVDA 2018.3 Portable on Win7x64 with Firefox 56.0.2 (installed), Firefox 61.0.2 (portable) and Firefox 62.0 (portable). so please update Firefox from 60.0.2 to 62.0 first and report your results here.

If there are still crashes, please enter "about:support" in the address bar and search for section "Accessibility". Firefox 62.0 should list NVDA here.

Copy link

leonardder commented Sep 19, 2018

  1. Have you restarted your system since you installed NVDA 2018.3?
  2. Are you using a 32 or 64 bit version of firefox? Should be mentioned in help>about firefox?

Copy link

leonardder commented Sep 19, 2018

My colleague also reported this with Firefox 62. I'm going to investigate this further on his system, but I'm afraid that this should be considered very crytical.

Copy link

vortex1024 commented Sep 19, 2018

Copy link

ruifontes commented Sep 19, 2018

Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
None yet

No branches or pull requests

9 participants