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new nvda crashes with firefox #8759

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vortex1024 opened this issue Sep 18, 2018 · 7 comments
Closed

new nvda crashes with firefox #8759

vortex1024 opened this issue Sep 18, 2018 · 7 comments

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@vortex1024
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vortex1024 commented Sep 18, 2018

Steps to reproduce:

  1. open fireffirefox and go to any website

Actual behavior:

firefox crashes

Expected behavior:

site should load

System configuration:

core i7, 6 gb ram, ssd, windows 10

NVDA Installed/portable/running from source:

installed

NVDA version:

2018.3

Windows version:

10

Name and version of other software in use when reproducing the issue:

firefox 60.0.2

Other information about your system:

relevant log fragment:
ERROR - virtualBuffers.VirtualBuffer.loadBuffer (16:58:22.427):
Traceback (most recent call last):
File "virtualBuffers_init
.pyo", line 417, in _loadBuffer
WindowsError: [Error 1726] The remote procedure call failed

Other questions:

Does the issue still occur after restarting your PC?

yes

Have you tried any other versions of NVDA?

yes, it works with 2018.2

@PratikP1
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PratikP1 commented Sep 18, 2018

@Brian1Gaff
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Brian1Gaff commented Sep 18, 2018

@DrSooom
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DrSooom commented Sep 18, 2018

I wasn't able to reproduce this issue with NVDA 2018.3 Portable on Win7x64 with Firefox 56.0.2 (installed), Firefox 61.0.2 (portable) and Firefox 62.0 (portable). so please update Firefox from 60.0.2 to 62.0 first and report your results here.

If there are still crashes, please enter "about:support" in the address bar and search for section "Accessibility". Firefox 62.0 should list NVDA here.

@leonardder
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leonardder commented Sep 19, 2018

  1. Have you restarted your system since you installed NVDA 2018.3?
  2. Are you using a 32 or 64 bit version of firefox? Should be mentioned in help>about firefox?

@leonardder
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leonardder commented Sep 19, 2018

My colleague also reported this with Firefox 62. I'm going to investigate this further on his system, but I'm afraid that this should be considered very crytical.

@vortex1024
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vortex1024 commented Sep 19, 2018

@ruifontes
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ruifontes commented Sep 19, 2018

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