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Mail app in windows 10 causes NVDA to fall silent #9341

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ChrisMedley opened this issue Mar 3, 2019 · 9 comments
Closed

Mail app in windows 10 causes NVDA to fall silent #9341

ChrisMedley opened this issue Mar 3, 2019 · 9 comments
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@ChrisMedley
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@ChrisMedley ChrisMedley commented Mar 3, 2019

Steps to reproduce:

Open the windows 10 Mail app
open a email with links within
click on any link, it doesnt seem to matter which site, and open dfault browsr, in my case this is firefox 65
after you finished on the web page close firefox,
go back to window mail app
then more often than not NVDA fall silent
in which case NVDA has to be restarted to regain speech once again

Actual behavior:

Expected behavior:

after closing the browser NVDA should still have the use of its speech

System configuration

n/a

NVDA installed/portable/running from source:

Installed copy of NVDA

NVDA version:

version 18.4.1

Windows version:

windows 10 1809 17763.348

Name and version of other software in use when reproducing the issue:

latest version of the mail app will do

Other information about your system:

n/a

Other questions

Does the issue still occur after restarting your PC?

No, even a restart of NVDA will resolve the issue usually

Have you tried any other versions of NVDA?

Yes, same issue

@Adriani90
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@Adriani90 Adriani90 commented Mar 3, 2019

Do you have this issue after installing the Windows 10 app essentials addon from @josephsl?

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@ChrisMedley
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@ChrisMedley ChrisMedley commented Mar 3, 2019

yes, i have the win10 app essentials addon installed
whether that is causing the issue or not i could not tell you for sure

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@josephsl
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@josephsl josephsl commented Mar 4, 2019

Hi,

If you don't mind, can we get a debug log from you please?

Thanks.

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@ChrisMedley
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@ChrisMedley ChrisMedley commented Mar 8, 2019

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@josephsl
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@josephsl josephsl commented Mar 8, 2019

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josephsl added a commit to josephsl/nvda that referenced this issue Mar 8, 2019
…nterceptor alive method is attempted. Re nvaccess#9341.

Consider the following: a Windows 10 user opens Mail app (hxoutlook), opens a message, then exits Mail app. At that point, tree interceptor/alive method is attempted, but because parent is gone, it raises COM error. Without catching this, NVDA goes silent, so catch this error if possible.
@ChrisMedley
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@ChrisMedley ChrisMedley commented Mar 8, 2019

thanks Joseph

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@ChrisMedley ChrisMedley closed this Mar 8, 2019
@Adriani90
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@Adriani90 Adriani90 commented Mar 8, 2019

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@josephsl
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@josephsl josephsl commented Mar 8, 2019

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@josephsl josephsl reopened this Mar 8, 2019
@josephsl
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@josephsl josephsl commented Mar 8, 2019

Hi,

Before I officially leave office (for a vacation), I'll release Windows 10 App Essentials 19.03.1 that will bring this fix for people using stable version(s) of NVDA. The official fix has been sent to NV Access for review.

Thanks.

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josephsl added a commit to josephsl/nvda that referenced this issue Mar 21, 2019
…nterceptor alive method is attempted. Re nvaccess#9341.

Consider the following: a Windows 10 user opens Mail app (hxoutlook), opens a message, then exits Mail app. At that point, tree interceptor/alive method is attempted, but because parent is gone, it raises COM error. Without catching this, NVDA goes silent, so catch this error if possible.
@nvaccessAuto nvaccessAuto added this to the 2019.1 milestone Mar 28, 2019
michaelDCurran added a commit that referenced this issue Mar 28, 2019
…interceptor/alive method is attempted (#9392)

* Windows 10 Mail: catch COM error thrown when Mail app dies and tree interceptor alive method is attempted. Re #9341.

Consider the following: a Windows 10 user opens Mail app (hxoutlook), opens a message, then exits Mail app. At that point, tree interceptor/alive method is attempted, but because parent is gone, it raises COM error. Without catching this, NVDA goes silent, so catch this error if possible.

* Update what's new.
@michaelDCurran michaelDCurran removed this from the 2019.1 milestone Mar 31, 2019
@michaelDCurran michaelDCurran added this to the 2019.2 milestone Mar 31, 2019
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5 participants