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downloads pausing at near completion - requires manual resuming of .par2 files #424

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natoriousbigg opened this Issue Aug 6, 2017 · 20 comments

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natoriousbigg commented Aug 6, 2017

Starting having this issue since upgrading to NZBGet 19.0/19.1. It seems to be occurring randomly every 30-40 downloads. Downloads would download fine until 99-100% completion but then pause for no reason. When I try to resume the downloads, it pause again after a few seconds. There's no error message to explain why the download has paused. I then found a solution. Click on the download -> click on Files -> check all files (all .par2) -> click Resume -> then click Save. Then the download completes normally. Please see the attached screenshots.

screen shot 2017-08-06 at 1 25 46 pm
screen shot 2017-08-06 at 1 27 47 pm

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hugbug Aug 6, 2017

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There's error message to explain why the download has paused.

What was it?

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hugbug commented Aug 6, 2017

There's error message to explain why the download has paused.

What was it?

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natoriousbigg Aug 6, 2017

Sorry I meant "There's NO error message to explain why the download has paused."

natoriousbigg commented Aug 6, 2017

Sorry I meant "There's NO error message to explain why the download has paused."

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Download is showed as paused because all files inside it are paused. They are paused because they are par2-files. That's normal.

What isn't normal however is that the download hasn't transited into post-processing stage.

Please post the log - click on download, then on button "Log", then "Save to file", upload file to pastebin.com.

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hugbug commented Aug 6, 2017

Download is showed as paused because all files inside it are paused. They are paused because they are par2-files. That's normal.

What isn't normal however is that the download hasn't transited into post-processing stage.

Please post the log - click on download, then on button "Log", then "Save to file", upload file to pastebin.com.

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natoriousbigg Aug 6, 2017

I've uploaded the log here right after it paused: https://pastebin.com/0b85ShAW

FYI I have direct unpacking enable. Looking at the log, looks like everything downloaded fines and extracted fine. When check the download folder, it's already moved to the completed folder and is already extracted inside the _unpack folder. However, postprocess isn't being triggered.

EDIT: Inside the download folder all .rar files have been deleted also.

natoriousbigg commented Aug 6, 2017

I've uploaded the log here right after it paused: https://pastebin.com/0b85ShAW

FYI I have direct unpacking enable. Looking at the log, looks like everything downloaded fines and extracted fine. When check the download folder, it's already moved to the completed folder and is already extracted inside the _unpack folder. However, postprocess isn't being triggered.

EDIT: Inside the download folder all .rar files have been deleted also.

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Please open in browser http://:6789/jsonrpc/listgroups and post the result via pastebin.com or send to me to nzbget@gmail.com.

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hugbug commented Aug 6, 2017

Please open in browser http://:6789/jsonrpc/listgroups and post the result via pastebin.com or send to me to nzbget@gmail.com.

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natoriousbigg commented Aug 6, 2017

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Thank you. I now have to analyse the source code and will try to reproduce this.

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hugbug commented Aug 6, 2017

Thank you. I now have to analyse the source code and will try to reproduce this.

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natoriousbigg Aug 6, 2017

Great. I can upload the nzb that's causing the issue too.

natoriousbigg commented Aug 6, 2017

Great. I can upload the nzb that's causing the issue too.

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I think it's not related to a particular nzb. Can you please "Download again" from history this nzb to check this?

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hugbug commented Aug 6, 2017

I think it's not related to a particular nzb. Can you please "Download again" from history this nzb to check this?

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natoriousbigg Aug 6, 2017

It was reproducible when I downloaded it again with another instance of nzbget which has a similar setup including the same usenet servers.

natoriousbigg commented Aug 6, 2017

It was reproducible when I downloaded it again with another instance of nzbget which has a similar setup including the same usenet servers.

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Then please send me the test-nzb - nzbget@gmail.com.

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hugbug commented Aug 6, 2017

Then please send me the test-nzb - nzbget@gmail.com.

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natoriousbigg Aug 7, 2017

Sent to your email!

natoriousbigg commented Aug 7, 2017

Sent to your email!

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natoriousbigg Aug 7, 2017

This is a separate issue, but with direct unpacking enabled the downloads are being moved to the final destination before postprocessing is complete. Not sure if this is intended but I prefer to have it moved only after postprocessing is complete.

natoriousbigg commented Aug 7, 2017

This is a separate issue, but with direct unpacking enabled the downloads are being moved to the final destination before postprocessing is complete. Not sure if this is intended but I prefer to have it moved only after postprocessing is complete.

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The nzb contains par2-files filled with zeros (completely damaged files). That confuses NZBGet.

Will be fixed soon.

the downloads are being moved to the final destination before postprocessing is complete

Files are always unpacked directly into destination to avoid costly moving (if on different drives). That's applies to unpack during post-processing as well as to direct unpack.

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hugbug commented Aug 7, 2017

The nzb contains par2-files filled with zeros (completely damaged files). That confuses NZBGet.

Will be fixed soon.

the downloads are being moved to the final destination before postprocessing is complete

Files are always unpacked directly into destination to avoid costly moving (if on different drives). That's applies to unpack during post-processing as well as to direct unpack.

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desimaniac Aug 13, 2017

Thanks @hugbug. I am having the exact same issue. 100% files downloaded, but nzb itself is paused, due to the pars.

desimaniac commented Aug 13, 2017

Thanks @hugbug. I am having the exact same issue. 100% files downloaded, but nzb itself is paused, due to the pars.

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Please send me nzb-files which are causing this - nzbget@gmail.com.

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hugbug commented Aug 13, 2017

Please send me nzb-files which are causing this - nzbget@gmail.com.

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desimaniac Aug 13, 2017

Done. Thanks

desimaniac commented Aug 13, 2017

Done. Thanks

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@desimaniac: the same issue - the nzb contains par2-files filled with zeros (completely damaged files). That confuses NZBGet. Will be fixed soon.

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hugbug commented Aug 15, 2017

@desimaniac: the same issue - the nzb contains par2-files filled with zeros (completely damaged files). That confuses NZBGet. Will be fixed soon.

@hugbug hugbug added the bug label Aug 15, 2017

@hugbug hugbug added this to the v19.x milestone Aug 15, 2017

hugbug added a commit that referenced this issue Aug 15, 2017

#424: resume detected non-par2-files
when direct rename is active
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hugbug Aug 15, 2017

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Fixed.

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hugbug commented Aug 15, 2017

Fixed.

@hugbug hugbug closed this Aug 15, 2017

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desimaniac commented Aug 15, 2017

Thanks!

hugbug added a commit that referenced this issue Oct 9, 2017

#424: resume detected non-par2-files
when direct rename is active
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