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Helped people help themselves re SMTP debugging

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chrisgraham committed May 24, 2019
1 parent 579e45b commit 1219e536e083f0ef19b4fecc2fbb3c69ed5609d1
Showing with 16 additions and 0 deletions.
  1. +16 −0 docs/pages/comcode_custom/EN/tut_email.txt
@@ -192,6 +192,22 @@ mail('you@example.com','Test','Test');
[/code]
(of course substitute in your own e-mail address)

[title="2"]Requesting help[/title]

If you are not able to get e-mail working then it is almost certainly a result of your system configuration. Someone helping would likely need to have admin access to your site, or perhaps even to the whole SMTP server you are using. Never-the-less, if you are requesting help then at least make sure you answer the following questions so they have some insight into your configuration:
1) Are you self-hosted or are you on shared hosting?
2) Is your server Windows or is it Linux?
3) If you are on Windows: Have you properly configured the SMTP settings in the server's [tt]php.ini[/tt] file?
4) Is Composr configured to use its own SMTP settings, or they are blank and PHP's mailer is used?
5) If you have not configured Composr to use its own SMTP settings: Are you on a local hosted SMTP server (same server as web server), or are you or a remote relay?
6) Have you checked your spam folder?
7) Have you have looked at the SMTP server logs?
8) Have you installed the [tt]better_mail[/tt] addon?
9) If you have configured Composr to use its own SMTP settings: Is your SMTP configuration secured via some kind of SSL?
10) If you have configured Composr to use its own SMTP settings, and if it is SSL: What exact SSL configuration do you need to use?
11) If you have configured Composr to use its own SMTP settings: Do you need to connect to SMTP with any special port settings?
12) Are you running any exotic SMTP software?

[concepts
1_key="SPF" 1_value="Sender Policy framework. A DNS-based scheme to identify which servers are allowed to send e-mails."
2_key="Sender ID" 2_value="A Microsoft extension of SPF (using the same syntax) that also competes with DKIM."

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