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Private repo access not working for non-org-admins? #1781

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Qard opened this issue Apr 26, 2019 · 6 comments

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@Qard
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commented Apr 26, 2019

Are you experiencing this issue in octobox.io or your own instance?

  • octobox.io
  • My instance

馃悶 Problem
All the issues from my work repos show the Private notification on org/repo, upgrade to unlock. message and according to my settings page we have no plan. However, we do have a plan and our infra team uses octobox regularly. For some reason it seems to just be inaccessible for me. I'm just a regular member, not an org admin, so I'm unable to access billing settings on Github. Do I need to be an org admin to be able to use Octobox?

馃幆 Goal
I want to be able to use Octobox for my issue and pull request management at work.

@andrew

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commented Apr 26, 2019

Can you check the permissions for your oauth login here, you may need your GitHub admin to grant you full access: https://github.com/settings/connections/applications/3ab10eeb090c850faa7f

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commented Apr 26, 2019

Octobox appears in "Installed Github Apps" and "Authorized Github Apps" but nothing in "Authorized OAuth Apps" at all.

@Qard

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commented Apr 26, 2019

Logged out and back in, now it asked to re-authorize. Maybe it expired or something? Anyway, now I can get to that page. I see a green check mark best the org name and it says I have "access notifications" permission. Still unable to view those notifications in the Octobox UI though. 馃

@andrew

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commented Apr 26, 2019

You shouldn鈥檛 need to be an admin, will check out your account details tomorrow

@Qard

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commented Apr 29, 2019

Should having a "Personal Projects" plan grant me access to private repos of orgs I'm a member of, or does the org itself need a plan? By the sound of it, our infra team uses it regularly but everyone just uses the "Personal Projects" plan. It sounds like maybe we don't actually have an org plan? Not sure. 馃

@andrew andrew self-assigned this Apr 30, 2019

@andrew andrew added the support label Apr 30, 2019

@Qard

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commented May 4, 2019

I tried getting the "Personal Projects" plan, even though I don't have any of my own personal private repos to track issues on, but I still don't have access to the issues from the org projects.

Any idea what I need to do to get this working? It's a huge pain that I have several important work repos which I can't get notifications from and therefore need to spend time checking manually every day. 馃槥

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