From 5784d4a4c4735b7ac35b3e0be426ba373dc3e8c6 Mon Sep 17 00:00:00 2001 From: Xavier Date: Thu, 4 May 2023 13:10:50 +0000 Subject: [PATCH] [IMP] upgrade: clarify and update the SLA section task-3300955 X-original-commit: 1a657194ab4fd109cd356bd917dfeb8b262dd2b1 --- content/administration/upgrade.rst | 57 +++++++++++++++++------------- 1 file changed, 32 insertions(+), 25 deletions(-) diff --git a/content/administration/upgrade.rst b/content/administration/upgrade.rst index db46fab776..3695b98e77 100644 --- a/content/administration/upgrade.rst +++ b/content/administration/upgrade.rst @@ -196,7 +196,7 @@ Help .. _upgrade/contact: -Contact our Upgrade service support +Contact our upgrade service support ----------------------------------- Should you have any more questions about the upgrade, do not hesitate to send a message to `Odoo @@ -219,39 +219,46 @@ upgrade again). .. _upgrade/sla: -Service Level Agreement -======================= +Service-level agreement (SLA) +============================= + +With Odoo Enterprise, upgrading a database to the most recent version of Odoo is **free**, including +any support required to rectify potential discrepancies in the upgraded database. -What is covered by the Enterprise Licence? ------------------------------------------- +Information about the upgrade services included in the Enterprise Licence is available in the +:ref:`Odoo Enterprise Subscription Agreement `. However, this section clarifies what +upgrade services you can expect. -Databases hosted on Odoo's Cloud platforms (Odoo Online and Odoo.sh) or On-Premise (Self-Hosting) -enjoy the following services at all times. +Upgrade services covered by the SLA +----------------------------------- -The upgrade of: +Databases hosted on Odoo's cloud platforms (Odoo Online and Odoo.sh) or self-hosted (On-Premise) can +benefit from upgrade services at all times for: -* standard applications -* Studio customization (as long as the :guilabel:`Studio` app is still active) -* customizations *if* they are covered by a "Maintenance of Customizations" subscription +- the upgrade of all **standard applications**; +- the upgrade of all **customizations created with the Studio app**, as long as Studio is still + installed and the respective subscription is still active; and +- the upgrade of all **developments and customizations covered by a maintenance of customizations + subscription**. -The Upgrade Service is limited to your database's technical conversion and adaptation (standard -modules and data) to make it compatible with the targeted version. +Upgrade services are limited to the technical conversion and adaptation of a database (standard +modules and data) to make it compatible with the version targeted by the upgrade. -What upgrading does NOT cover ------------------------------ +Upgrade services not covered by the SLA +--------------------------------------- -* The cleaning of pre-existing data & configuration while upgrading -* Any new developments and/or upgrades of your own :ref:`custom modules - ` -* Lines of code added to standard modules that are not created with Odoo Studio. -* `Training `_ on the latest version +The following upgrade-related services are **not** included: -You can get more information about your Enterprise Licence on our :ref:`Odoo Enterprise Subscription -Agreement ` page. +- the **cleaning** of pre-existing data and configurations while upgrading; +- the upgrade of **custom modules created in-house or by third parties**, including Odoo partners; +- lines of **code added to standard modules**, i.e., customizations created outside the Studio app, + code entered manually, and :ref:`automated actions using Python code + `; and +- **training** on using the upgraded version's features and workflows. .. note:: |assistance-contact| .. seealso:: - - :doc:`upgrade/faq` - - :doc:`odoo_sh` - - :doc:`maintain/supported_versions` + - :doc:`Upgrade FAQ ` + - :doc:`Odoo.sh documentation ` + - :doc:`Supported Odoo versions `