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[IMP] im_livechat: ensure that visitors always gets the same operator
Task #1919871 Purpose ======= If a visitor comes on the website and launches a livechat, it will be randomly assigned operator A. If he comes the next day and opens a livechat again, we want him to have the same operator if he's available. To handle that use case, we added a cookie that stores the "previous operator id" information for 7 days.
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