In a certain company, for every customer served, an employee gets as many bonus points, as 20% of the number of customers served. On Monday, Tom served 10 customers per hour for 8 hours. How many bonus points did Tom earn that day? Let's be accurate as possible.
Tom served on Monday to 8 * 10 = 80 clients. So Tom earned 20 / 100 * 80 = 16 bonus points.
The answer: 16.