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Cancel a subscription does not work #970

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clickwork-git opened this Issue Mar 19, 2018 · 8 comments

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clickwork-git commented Mar 19, 2018

It’s not possible to cancel subscriptions as described in the FAQ:

How can I cancel my monthly donation?

We are sorry to see you go! Go to opencollective.com/subscriptions to manage your subscriptions.

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piamancini commented Mar 19, 2018

Hi @clickwork-git what's your opencollective profile slug?

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asood123 commented Mar 19, 2018

Hi @clickwork-git. We recently updated our Subscriptions pages to attach to the collective that gave the subscription. That link above will redirect you to your personal collective by default (https://opencollective.com/edi-goetschel/subscriptions). In this case, looks like you made a donation through an organization. Your subscription can be cancelled at https://opencollective.com/clickwork/subscriptions. Please let us know if you have any other issues.

@asood123 asood123 closed this Mar 19, 2018

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clickwork-git commented Mar 20, 2018

Thank you, this works!

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kreativmind commented Apr 6, 2018

@asood123 I am a sponsor for the above project. Since @clickwork-git has canceled, my profile shows no subscritptions and no contributions, however, my bank account is still being drafted $10/month and being emailed a receipt of payment. I need to this to be fixed please.

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asood123 commented Apr 6, 2018

Hi @kreativmind, I see a subscription from you here: https://opencollective.com/kreativmind#. It's attached to your organization, rather than your personal collective.

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kreativmind commented Apr 6, 2018

Thanks. I have cancelled it. But since Bludit isn't using OpenCollective any longer, how do I get the $10 back credited to my card?

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asood123 commented Apr 6, 2018

@piamancini can help with that

@asood123 asood123 reopened this Apr 6, 2018

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piamancini commented Apr 17, 2018

hi @kreativmind I just reimbursed the latest contribution to bludit

@piamancini piamancini closed this Apr 17, 2018

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