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Complaint Workflow

For more detailed information read Complaints.

Tender Conditions Claims/Complaints

.. toctree::
    :maxdepth: 1

    complaints-tender

Tender Award Claims/Complaints

.. toctree::
    :maxdepth: 1

    complaints-award


Workflow

.. graphviz::

    digraph G {
        claim -> answered;
        edge[style=dashed];
        draft -> claim;
        answered -> resolved;
        {draft,claim,answered} -> cancelled;
        edge[label="3d" style=dotted];
        answered -> {resolved, invalid, declined};
        edge[label="complete" style=dotted];
        claim -> ignored;
        edge[label="auto" style=dotted];
        pending -> ignored;
        pending -> {resolved, invalid, declined};
    }


Roles

Complainant:dashed
Procuring entity:plain
Chronograph:dotted

Statuses

draft:

Initial status

Complainant can submit claim, upload documents, cancel claim, and re-submit it.

claim:

Procuring entity can upload documents and answer to claim.

Complainant can cancel claim.

answered:

Complainant can cancel claim, upload documents, agree or disagree with decision.

pending:

Reviewer can upload documents and review complaint.

Complainant can cancel claim.

invalid:

Terminal status

Claim recognized as invalid.

declined:

Terminal status

Claim recognized as declined.

resolved:

Terminal status

Claim recognized as resolved.

cancelled:

Terminal status

Claim cancelled by complainant.

ignored:

Terminal status

Claim ignored by procuring entity.