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Complaint Workflow

For more detailed information read Complaints.

Tender Conditions Claims/Complaints

.. graphviz::

    digraph G {
        rankdir=LR;
        {rank=same; mistaken; invalid; resolved; declined; stopped; cancelled;}
        subgraph cluster_claim {
            label = "claim";
            claim; answered;
        }
        subgraph cluster_complaint {
            label = "complaint";
            pending; satisfied; accepted; stopping;
        }
        claim -> answered;
        satisfied -> resolved;
        edge[style=dashed];
        answered -> {pending,resolved};
        draft -> {claim,pending};
        claim -> pending;
        {draft,claim,answered} -> cancelled;
        pending -> stopping;
        accepted -> stopping;
        edge[style=bold];
        accepted -> {declined,satisfied,stopped};
        pending -> {accepted,invalid};
        stopping -> {stopped,invalid,declined};
        {pending;stopping} -> mistaken;
        edge[label="auction" style=dotted];
        answered -> {declined,resolved,invalid};
    }

.. toctree::
    :maxdepth: 1

    complaints-tender

Tender Qualification Claims/Complaints

.. graphviz::

    digraph G {
        rankdir=LR;
        {rank=same; mistaken; invalid; resolved; declined; stopped; cancelled;}
        subgraph cluster_complaint {
            label = "complaint";
            pending; accepted; stopping; satisfied;
        }
        subgraph cluster_claim {
            label = "claim";
            claim; answered;
        }
        claim -> answered;
        satisfied -> resolved;
        edge[style=dashed];
        draft -> {claim,pending};
        {draft,claim,answered} -> cancelled;
        {pending,accepted} -> stopping;
        edge[style=bold];
        pending -> {accepted,invalid};
        stopping -> {stopped,invalid,declined};
        accepted -> {declined,satisfied,stopped};
        {pending;stopping} -> mistaken;
    }

.. toctree::
    :maxdepth: 1

    complaints-qualification

Tender Award Claims/Complaints

.. graphviz::

    digraph G {
        rankdir=LR;
        {rank=same; mistaken; invalid; resolved; declined; stopped; cancelled;}
        subgraph cluster_complaint {
            label = "complaint";
            pending; accepted; stopping; satisfied;
        }
        subgraph cluster_claim {
            label = "claim";
            claim; answered;
        }
        claim -> answered;
        satisfied -> resolved;
        edge[style=dashed];
        draft -> {claim,pending};
        {draft,claim,answered} -> cancelled;
        {pending,accepted} -> stopping;
        edge[style=bold];
        pending -> {accepted,invalid};
        stopping -> {stopped,invalid,declined};
        accepted -> {declined,satisfied,stopped};
        {pending;stopping} -> mistaken;
    }

.. toctree::
    :maxdepth: 1

    complaints-award

Roles

Complainant:dashed
Procuring entity:plain
Reviewer:bold
Chronograph:dotted

Statuses

draft:

Initial status

Complainant can submit claim, upload documents, cancel claim, and re-submit it.

claim:

Procuring entity can upload documents and answer to claim.

Complainant can cancel claim.

answered:

Complainant can cancel claim, upload documents, accept solution or escalate claim to complaint.

pending:

Reviewer can upload documents and review complaint.

Complainant can cancel claim.

invalid:

Terminal status

Complaint recognized as invalid.

declined:

Terminal status

Complaint recognized as declined.

resolved:

Terminal status

Complaint recognized as resolved.

cancelled:

Terminal status

Complaint cancelled by complainant.