Complaint Workflow
For more detailed information read Complaints.
Tender Conditions Claims/Complaints
.. graphviz:: digraph G { rankdir=LR; {rank=same; mistaken; invalid; resolved; declined; stopped; cancelled;} subgraph cluster_claim { label = "claim"; claim; answered; } subgraph cluster_complaint { label = "complaint"; pending; satisfied; accepted; stopping; } claim -> answered; satisfied -> resolved; edge[style=dashed]; answered -> {pending,resolved}; draft -> {claim,pending}; claim -> pending; {draft,claim,answered} -> cancelled; pending -> stopping; accepted -> stopping; edge[style=bold]; accepted -> {declined,satisfied,stopped}; pending -> {accepted,invalid}; stopping -> {stopped,invalid,declined}; {pending;stopping} -> mistaken; edge[label="auction" style=dotted]; answered -> {declined,resolved,invalid}; }
.. toctree:: :maxdepth: 1 complaints-tender
Tender Qualification Claims/Complaints
.. graphviz:: digraph G { rankdir=LR; {rank=same; mistaken; invalid; resolved; declined; stopped; cancelled;} subgraph cluster_complaint { label = "complaint"; pending; accepted; stopping; satisfied; } subgraph cluster_claim { label = "claim"; claim; answered; } claim -> answered; satisfied -> resolved; edge[style=dashed]; draft -> {claim,pending}; {draft,claim,answered} -> cancelled; {pending,accepted} -> stopping; edge[style=bold]; pending -> {accepted,invalid}; stopping -> {stopped,invalid,declined}; accepted -> {declined,satisfied,stopped}; {pending;stopping} -> mistaken; }
.. toctree:: :maxdepth: 1 complaints-qualification
Tender Award Claims/Complaints
.. graphviz:: digraph G { rankdir=LR; {rank=same; mistaken; invalid; resolved; declined; stopped; cancelled;} subgraph cluster_complaint { label = "complaint"; pending; accepted; stopping; satisfied; } subgraph cluster_claim { label = "claim"; claim; answered; } claim -> answered; satisfied -> resolved; edge[style=dashed]; draft -> {claim,pending}; {draft,claim,answered} -> cancelled; {pending,accepted} -> stopping; edge[style=bold]; pending -> {accepted,invalid}; stopping -> {stopped,invalid,declined}; accepted -> {declined,satisfied,stopped}; {pending;stopping} -> mistaken; }
.. toctree:: :maxdepth: 1 complaints-award
Roles
Complainant: | dashed |
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Procuring entity: | plain |
Reviewer: | bold |
Chronograph: | dotted |
Statuses
draft: | Initial status Complainant can submit claim, upload documents, cancel claim, and re-submit it. |
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claim: | Procuring entity can upload documents and answer to claim. Complainant can cancel claim. |
answered: | Complainant can cancel claim, upload documents, accept solution or escalate claim to complaint. |
pending: | Reviewer can upload documents and review complaint. Complainant can cancel claim. |
invalid: | Terminal status Complaint recognized as invalid. |
declined: | Terminal status Complaint recognized as declined. |
resolved: | Terminal status Complaint recognized as resolved. |
cancelled: | Terminal status Complaint cancelled by complainant. |