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complaints.rst

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Complaint Workflow

For more detailed information read Complaints.

Tender Award Complaints

digraph G {

rankdir=LR; {rank=same; mistaken; invalid; resolved; declined; stopped; cancelled;} subgraph cluster_complaint { label = "complaint"; pending; accepted; stopping; satisfied; } satisfied -> resolved; edge[style=dashed]; draft -> {pending,cancelled}; {pending,accepted} -> stopping; edge[style=bold]; pending -> {accepted,invalid,stopped}; stopping -> {stopped,invalid,declined,satisfied}; accepted -> {declined,satisfied,stopped}; {pending;stopping} -> mistaken;

}

complaints-award

Roles

Complainant

dashed

Procuring entity

plain

Reviewer

bold

Chronograph

dotted

Statuses

draft

Initial status

Complainant can submit claim, upload documents, cancel claim, and re-submit it.

claim

Procuring entity can upload documents and answer to claim.

Complainant can cancel claim.

answered

Complainant can cancel claim, upload documents, accept solution or escalate claim to complaint.

pending

Reviewer can upload documents and review complaint.

Complainant can cancel claim.

invalid

Terminal status

Complaint recognized as invalid.

declined

Terminal status

Complaint recognized as declined.

resolved

Terminal status

Complaint recognized as resolved.

cancelled

Terminal status

Complaint cancelled by complainant.