Permalink
Switch branches/tags
2pc a105191787427142_transfer_token a143330483135015_added_cause a143330483135017_add_award_qualified_validation a143330483135017_add_award_qualified a143330483135019_subcontractingDetails a147460966605399_set_date_on_status a147507835786738_normal_days a147507835786741_complaint_document_upload_condition a157335104845450_next_check a158515627059482_stopping2invalid a158916227407145_Administrator_award_complaintPeriod a158916227407156_Complaint_active_role a158972595146231_parallel_testing a161856277361027_complaints_active_award_only a164800652922449_complains_mistaken a164805504288069_switchoff_award_qualified_validation a165337421066728_create_accreditations a168176911242184_bug_relatedLot a168785925999200_create_tender_and_awards a183705985788614_contract_item_unit_value a206699207014288_multilots_contracts_sign a207264421644588_award_related_lot_validation a209144554957524_fix_award_cancellation a211430089103757_award_complaints a211430089103758_lot_cancellation a211430089103760_deny_award_items_modification a224682041144054_complaint_leave_unsatisfied a246404800934002_special_items a253095563838185_remove_address_validation a258001251842882_refactoring_sandbox_23 a258001251842882_refactoring a276880397601913_set_lot_date_on_creation a282953159619251_tests_refactoring a312620117236937_block_cpv a312905574509110_docs_generator_fix a411044358876389_docs a433718495997911_satisfy_stopping_complaint a448207762065014_funders a563879808284502_disable_999999-9_additional_classification_required backup_master_19-03-2018 dev document_service documentation fix_lot_creation_validation master_bce master multi_lots negotiation-tendering-stand-still negotiation.quick no-dateSigned-validation production_bce production pylint_tests sandbox travis_cfg_update
Nothing to show
Find file Copy path
Fetching contributors…
Cannot retrieve contributors at this time
98 lines (67 sloc) 1.81 KB

Complaint Workflow

For more detailed information read Complaints.

Tender Award Complaints

.. graphviz::

    digraph G {
        rankdir=LR;
        {rank=same; mistaken; invalid; resolved; declined; stopped; cancelled;}
        subgraph cluster_complaint {
            label = "complaint";
            pending; accepted; stopping; satisfied;
        }
        satisfied -> resolved;
        edge[style=dashed];
        draft -> {pending,cancelled};
        {pending,accepted} -> stopping;
        edge[style=bold];
        pending -> {accepted,invalid,stopped};
        stopping -> {stopped,invalid,declined,satisfied};
        accepted -> {declined,satisfied,stopped};
        {pending;stopping} -> mistaken;
    }

.. toctree::
    :maxdepth: 1

    complaints-award

Roles

Complainant:dashed
Procuring entity:plain
Reviewer:bold
Chronograph:dotted

Statuses

draft:

Initial status

Complainant can submit claim, upload documents, cancel claim, and re-submit it.

claim:

Procuring entity can upload documents and answer to claim.

Complainant can cancel claim.

answered:

Complainant can cancel claim, upload documents, accept solution or escalate claim to complaint.

pending:

Reviewer can upload documents and review complaint.

Complainant can cancel claim.

invalid:

Terminal status

Complaint recognized as invalid.

declined:

Terminal status

Complaint recognized as declined.

resolved:

Terminal status

Complaint recognized as resolved.

cancelled:

Terminal status

Complaint cancelled by complainant.