Unable to save changes #1782
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Since saving works for the vast majority of users, we'll need more details in order to track this down. Does this happen for you with any change, anywhere in the world, at any time? Or just one or two changes? Or changes in a specific area? Or specific types of changes? Does it happen in Chrome's incognito mode? Are there any errors in the javascript console when it occurs? |
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I have tried to save nodes, add ways, add highway and bridge tags over the past week (that was the first time I had used iD) without success. Such attempts were made in India and London. Finally I had to resort to JOSM for saving the edits. Chrome's Incognito Mode also doesn't allow me to save changes. Also, I tried interchanging my internet connection from WLAN to LAN, with the same effect. The following error shows up in the JavaScript Console in Chrome upon clicking the "Save" button: |
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Thanks, the error is an interesting data point. Can you try on http://openstreetmap.us/iD/master/ and post the error there, if you get one? |
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This is what I get after testing iD there: PUT http://www.openstreetmap.org/api/0.6/changeset/create iD.js:11510 |
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i also have the same problem madnag4u help me if u could get out of it |
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This is the error I get when I ran iD today on Chrome (Version 29.0.1547.76 m) Incognito Mode. I have highlighted the changes from my previous comment. I have AdBlock and many other extensions installed, but I expect all of them to be disabled in the Incognito Mode. And as I mentioned previously, changesets are successfully uploaded from JOSM and Potlatch2. PUT http://www.openstreetmap.org/api/0.6/changeset/create ____ openstreetmap.us/iD/master/:1 |
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Failed to load resource http://www.openstreetmap.org/api/0.6/changeset/create this is what i got while trying to save the map by clicking on the left side |
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Can you pass on any information about the failed request from the "Network" pane in the developer tools? Do this: And then gist the resulting file. Thanks! |
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Here's the gist of the HAR file you requested: https://gist.github.com/madnag4u/6913128#file-openstreetmap-us-har |
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@madnag4u There aren't any failed requests in that log. Are you sure that was from a session where saving failed? |
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@jfirebaugh Actually, it looks like as if the changeset/create PUT request responds with a 200, but doesn't return its payload (the changeset's id). How can that happen? |
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Yeah, you're right. Content length is 8, body is an empty string. So this look like either a bug in the API or a network problem (bad cache/proxy/firewall). The API would return an empty body if @madnag4u Is there anything unusual about your network setup? For example are you running any firewall or filtering software, or connecting through a proxy? |
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@madnag4u @manudparakkal Ping? |
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Sorry for the late reply. My city was badly hit by the cyclone Phailin, thus communication infrastructure was down. I use Kaspersky anti virus program. No other firewalls or filtering software were used. No proxies were used either. |
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Hmmm. This looks like a network problem. The other day, I tried editing something in iD in another city. It showed no issues and the changeset was saved without a hitch. I guess I can't use iD from home :'( |
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Yes, I suspect a network problem too. Only counter evidence is that somehow Potlatch and JOSM apparently get valid responses from the same API. |
@Firefishy, did we see this with one of the people having problems from Australia? |
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because of this i have stopped marking roads and other data On Fri, Nov 22, 2013 at 5:37 AM, John Firebaugh notifications@github.comwrote:
MANU D PARAKKAL |
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Today I tried saving my changes using FF 25.0.1 in Windows; still no luck. However, saving was successful with the firewall disabled. |
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@madnag4u 1) What type of firewall do you use? 2) Do you know if your firewall blocks ICMP? 3) Do you know what your network's maximum MTU is? |
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I use Kaspersky Internet Security 2012. The firewall comes bundled with it. I use no other firewalls that I know of. In my previous comment, I thought that I had disabled only the firewall. In actuality, I had disabled all the Protection Components of Kaspersky Internet Security (KIS). After @Firefishy asked me to check, I found out that it was not the Firewall component of KIS causing trouble, it was the IM Anti-virus component. Basically, by disabling just the IM Anti-virus component of KIS 2012 (and keeping all other components active), I was able to save changes through iD. |
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@manudparakkal Any chance you have a similar Firewall or Security product installed and enabled? |
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This is a network or AV software issue that's not going to be possible to fix in iD. |
The following text shows up on trying to save any changes:
An error occurred while trying to save.
This problem is seen using Firefox 23 and Chrome 29.
The text was updated successfully, but these errors were encountered: