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Feature suggestion - custom tags #146
I'd like to suggest that managers are allowed to create custom tags which can latter be assigned to tickets by staff members.
This would be a great way to be able to filter tickets without over complicating things.
I'm thinking we could make something similar to the Semantic-UI multiple selector:
first - thanks for all this effort. Excellent drafts and ideas
The semantic selection (https://semantic-ui.com/modules/dropdown.html#multiple-selection) looks great and I cannot imagine a better way for multiple tag selection. It's defintely something worth implementing for this task.
The ticket line: In this example the ticket title is only one word, but taking a look at our real world titles they are at least one line, two most of the time. I'd try to take no.3 - but I think the best way is to show the tags ABOVE the title line(s) and not below. Maybe you could give this a shot.
I have nothing to add to the custom tag editor. Simple and effective. Great thing!
As for the popup: I would rather try to avoid it completely. The open/closed status should be in the list. The same goes for the owned flag - although I would replace it with a simple icon, together with the comments counter - just use a simple bubble counter in the list.
Thanks Ivan. OpenSupports is definetely is going to be fine!
Yes this would be a very powerful feature, something to consider is with tickets having tags you can do all sorts of reporting based on tags.
You could even later on create automatic rules to auto tag tickets based on certain criteria, but that is something for another day, just a thought for after this gets added