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Private notes in ticket #174

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kittyhackcom opened this Issue Mar 18, 2018 · 4 comments

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@kittyhackcom

kittyhackcom commented Mar 18, 2018

Right now, it's not possible to add private notes on tickets (notes that will only be seen by admins and not by the ticket requesters).

This would be really useful for taking notes or put informations that should not be seen by tickets requesters, like specific details of an intervention for example.

I think it could be implemented as an option to answer a thread, so it can be shown like an answer to a ticket in the interface.

@nickbe

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nickbe commented Mar 18, 2018

I absolutely agree on that. Having internal notes is probably a must have if you think about it

@ivandiazwm

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ivandiazwm commented Mar 18, 2018

This looks very interesting and it will be considered for a future version. Thanks for the suggestion!

@ivandiazwm ivandiazwm added this to To review in Features Mar 18, 2018

@nickbe

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nickbe commented May 3, 2018

Since this seems very easy to implement giving a huge advantage when working on a ticket, I think this should be on the top priority list too.

@ivandiazwm ivandiazwm added the v4.3 label May 18, 2018

@ivandiazwm ivandiazwm moved this from To review to Ready for dev in Features Aug 20, 2018

@ivandiazwm ivandiazwm moved this from Ready for dev to In progress in Features Sep 25, 2018

@guillegiu guillegiu assigned ivandiazwm and unassigned mredigonda Sep 27, 2018

guillegiu added a commit to guillegiu/opensupports that referenced this issue Sep 28, 2018

@guillegiu guillegiu moved this from In progress to Code Review in Features Oct 1, 2018

ivandiazwm added a commit that referenced this issue Oct 1, 2018

@ivandiazwm ivandiazwm moved this from Code Review to Merged in Features Oct 5, 2018

@ivandiazwm ivandiazwm moved this from Merged to Code Review in Features Oct 5, 2018

@ivandiazwm ivandiazwm moved this from Code Review to Merged in Features Oct 9, 2018

@ivandiazwm ivandiazwm closed this Oct 9, 2018

@ivandiazwm

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ivandiazwm commented Oct 9, 2018

This has been released in the v4.3

@ivandiazwm ivandiazwm moved this from Merged to Released in Features Oct 9, 2018

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