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Option to create ticket from the admin panel #175

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kittyhackcom opened this Issue Mar 18, 2018 · 12 comments

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6 participants
@kittyhackcom

kittyhackcom commented Mar 18, 2018

There is no option to create a ticket from the admin panel.

This should be necessary to create one to do a follow up with someone after a phone call or another source (or internal tickets).

@ivandiazwm

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Contributor

ivandiazwm commented Mar 20, 2018

Interesting. I'll add it to the list of features. Thanks!

@nickbe

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nickbe commented Mar 28, 2018

In fact I think this feature is absolutely necessary. Coming from a different ticket system we are creating more tickets internally when developing software for a client than the clients create themselves.

So being able to internally create tickets for a specific someone or department seems really important.

@ivandiazwm ivandiazwm added this to To review in Features Mar 29, 2018

@ra-uk

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ra-uk commented Apr 28, 2018

Dropping use due to lack of this feature, other FOSS' have this as standard. Shame as it looks great.

One other thing is there is no template for user CSV upload.
Even just a list of headers would be useful.

@nickbe

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nickbe commented Apr 30, 2018

Honestly I don't understand what's going on right now.
The 'docker' issues seem to be more important than anything else. Personally I can run OpenSupports under windows with a simple portable UWamp within a minute. Installing it in Debian took some moments later. So what's the point.

Currently there are some real flaws and some really vital features missing. And those are not even big things but absolutely important none the less.

We would have installed and used the system with 50+ users not even counting our own users, but we're now we're also on the verge of dismissing OpenSupports for good.

I know people are very fond of things like Docker nowadays. But it's completely pointless for a system under construction.

@ivandiazwm

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ivandiazwm commented May 3, 2018

@nickbe Thanks for calling that out. We have had compatibility problems in some dev environments that were blocking some of us, but we were able to fix it by adding a docker container to it.
We're currently prioritizing the bugs we have in this list whose fixes will be released for v4.1.3 this month.

In regards to this feature, we didn't think it was such in high demand, but a lot of people has been asking for it lately so we will probably have it for v4.2.0, we will start to work on it right after v4.1.3 is released.

In regards to priority, we are using a list of features https://github.com/opensupports/opensupports/projects/1 (where "to review" is sorted by priority). These features will be released for v4.2, v4.3, v4.4, etc.
I will have a meeting with the team this week to decide priorities and create a "Release Plan" with the list features we will do for each of the next ~4 releases along with date estimations. This will be published next week in our blog.

Please, feel free to indicate any other features you consider of higher priority in the list of features.
Thanks aging for the feedback, it is always valuable for us since we're looking to improve our software and the communication with the community.

@nickbe

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nickbe commented May 3, 2018

Thanks for your explanation and for your understanding.

#175 surely is one of the most pressing issues for many of us right now. A staff member should never have to enter the client mode at any point.

@ivandiazwm ivandiazwm self-assigned this May 15, 2018

@ivandiazwm ivandiazwm added the v4.2 label May 18, 2018

@Esager

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Esager commented May 29, 2018

Looking forward to this feature!

@nickbe

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nickbe commented May 31, 2018

Any progress yet?

@ivandiazwm

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ivandiazwm commented Jun 6, 2018

This is will be done for next month release https://www.opensupports.com/release-plan-2018/

@davidgmatthews

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davidgmatthews commented Jun 21, 2018

Looking forward to this feature :)

@nickbe

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nickbe commented Jul 9, 2018

Has this feature been releases so far?

@ivandiazwm ivandiazwm moved this from To review to Ready for dev in Features Jul 10, 2018

@ivandiazwm

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ivandiazwm commented Jul 11, 2018

I'm working on it right now, it should be released this month, according to the release plan.

@ivandiazwm ivandiazwm moved this from Ready for dev to In progress in Features Jul 16, 2018

ivandiazwm added a commit to ivandiazwm/opensupports that referenced this issue Jul 17, 2018

@ivandiazwm ivandiazwm moved this from In progress to Merged in Features Jul 24, 2018

@ivandiazwm ivandiazwm moved this from Merged to Released in Features Aug 20, 2018

@ivandiazwm ivandiazwm closed this Aug 20, 2018

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