diff --git a/customer-support-lab/.gitattributes b/customer-support-lab/.gitattributes new file mode 100644 index 000000000..3b41682ac --- /dev/null +++ b/customer-support-lab/.gitattributes @@ -0,0 +1,2 @@ +/mvnw text eol=lf +*.cmd text eol=crlf diff --git a/customer-support-lab/.gitignore b/customer-support-lab/.gitignore new file mode 100644 index 000000000..667aaef0c --- /dev/null +++ b/customer-support-lab/.gitignore @@ -0,0 +1,33 @@ +HELP.md +target/ +.mvn/wrapper/maven-wrapper.jar +!**/src/main/**/target/ +!**/src/test/**/target/ + +### STS ### +.apt_generated +.classpath +.factorypath +.project +.settings +.springBeans +.sts4-cache + +### IntelliJ IDEA ### +.idea +*.iws +*.iml +*.ipr + +### NetBeans ### +/nbproject/private/ +/nbbuild/ +/dist/ +/nbdist/ +/.nb-gradle/ +build/ +!**/src/main/**/build/ +!**/src/test/**/build/ + +### VS Code ### +.vscode/ diff --git a/customer-support-lab/.mvn/wrapper/maven-wrapper.properties b/customer-support-lab/.mvn/wrapper/maven-wrapper.properties new file mode 100644 index 000000000..2f94e6169 --- /dev/null +++ b/customer-support-lab/.mvn/wrapper/maven-wrapper.properties @@ -0,0 +1,19 @@ +# Licensed to the Apache Software Foundation (ASF) under one +# or more contributor license agreements. See the NOTICE file +# distributed with this work for additional information +# regarding copyright ownership. The ASF licenses this file +# to you under the Apache License, Version 2.0 (the +# "License"); you may not use this file except in compliance +# with the License. You may obtain a copy of the License at +# +# http://www.apache.org/licenses/LICENSE-2.0 +# +# Unless required by applicable law or agreed to in writing, +# software distributed under the License is distributed on an +# "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY +# KIND, either express or implied. See the License for the +# specific language governing permissions and limitations +# under the License. +wrapperVersion=3.3.2 +distributionType=only-script +distributionUrl=https://repo.maven.apache.org/maven2/org/apache/maven/apache-maven/3.9.10/apache-maven-3.9.10-bin.zip diff --git a/customer-support-lab/README.md b/customer-support-lab/README.md new file mode 100644 index 000000000..88726f508 --- /dev/null +++ b/customer-support-lab/README.md @@ -0,0 +1,79 @@ +# Customer Support App + +Demonstrates database Relational, JSON, Vector, and Eventing features in a progressive model using Spring Boot profiles to enable/disable certain features. + +1. [Sample ticket requests](./ticket_requests.md) + +## Environment variables + +Before running the application, run the `user.sql` script on your database and configure the following environment variables: + +```bash +JDBC_URL=jdbc:oracle:thin:@?TNS_ADMIN=/path/to/wallet; +OCI_COMPARTMENT_ID=; +TNS_ALIAS=; +WALLET_DIR= +``` + +## App Profiles + +### rest + +A basic REST controller to create and view SupportTickets. + +### events + +Enables event-based ticket processing, replacing the basic REST controller. +- On ticket creation, an event is created and the ticket inserted into the database. +- A basic event consumer receives the ticket event and prints it to the console. + +### ai + +Enables AI integration on ticket processing, using the GenAIEventProcessor class. +Each ticket processed will be embedded, and linked to similar tickets using vector search. + +### json + +Enables saving tickets and related tickets as a single round-trip using a JSON Relational Duality View. + +#### Create a ticket + +```bash +curl -X POST -H 'Content-Type: application/json' \ + "http://localhost:8080/tickets" \ + -d '{"title": "My ticket", "description": "Need help with XYZ!"}' +``` + +#### Retrieve a ticket + +```bash +curl -X GET "http://localhost:8080/tickets/{id}" +``` + +#### Retrieve all tickets + ```bash +curl -X GET "http://localhost:8080/tickets" +``` + +## ORDS + +When the ORDS schema and view are enabled, we can fetch ticket data use the ORDS REST API: + +```bash +curl -X GET $ORDS_URL/support/ticket/ \ + -u 'testuser:testPWD12345' +``` + +```bash +curl -X GET $ORDS_URL/support/ticket/ \ + -H "Content-Type: application/json" \ + -u 'testuser:testPWD12345' +``` + +## Cleanup between stages + +The app includes a "Delete All" API that clears all app data, and can be run between showcase stages to clean-up data. + +```bash +curl -X DELETE "http://localhost:8080/tickets" +``` diff --git a/customer-support-lab/mvnw b/customer-support-lab/mvnw new file mode 100755 index 000000000..19529ddf8 --- /dev/null +++ b/customer-support-lab/mvnw @@ -0,0 +1,259 @@ +#!/bin/sh +# ---------------------------------------------------------------------------- +# Licensed to the Apache Software Foundation (ASF) under one +# or more contributor license agreements. See the NOTICE file +# distributed with this work for additional information +# regarding copyright ownership. The ASF licenses this file +# to you under the Apache License, Version 2.0 (the +# "License"); you may not use this file except in compliance +# with the License. You may obtain a copy of the License at +# +# http://www.apache.org/licenses/LICENSE-2.0 +# +# Unless required by applicable law or agreed to in writing, +# software distributed under the License is distributed on an +# "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY +# KIND, either express or implied. See the License for the +# specific language governing permissions and limitations +# under the License. +# ---------------------------------------------------------------------------- + +# ---------------------------------------------------------------------------- +# Apache Maven Wrapper startup batch script, version 3.3.2 +# +# Optional ENV vars +# ----------------- +# JAVA_HOME - location of a JDK home dir, required when download maven via java source +# MVNW_REPOURL - repo url base for downloading maven distribution +# MVNW_USERNAME/MVNW_PASSWORD - user and password for downloading maven +# MVNW_VERBOSE - true: enable verbose log; debug: trace the mvnw script; others: silence the output +# ---------------------------------------------------------------------------- + +set -euf +[ "${MVNW_VERBOSE-}" != debug ] || set -x + +# OS specific support. +native_path() { printf %s\\n "$1"; } +case "$(uname)" in +CYGWIN* | MINGW*) + [ -z "${JAVA_HOME-}" ] || JAVA_HOME="$(cygpath --unix "$JAVA_HOME")" + native_path() { cygpath --path --windows "$1"; } + ;; +esac + +# set JAVACMD and JAVACCMD +set_java_home() { + # For Cygwin and MinGW, ensure paths are in Unix format before anything is touched + if [ -n "${JAVA_HOME-}" ]; then + if [ -x "$JAVA_HOME/jre/sh/java" ]; then + # IBM's JDK on AIX uses strange locations for the executables + JAVACMD="$JAVA_HOME/jre/sh/java" + JAVACCMD="$JAVA_HOME/jre/sh/javac" + else + JAVACMD="$JAVA_HOME/bin/java" + JAVACCMD="$JAVA_HOME/bin/javac" + + if [ ! -x "$JAVACMD" ] || [ ! -x "$JAVACCMD" ]; then + echo "The JAVA_HOME environment variable is not defined correctly, so mvnw cannot run." >&2 + echo "JAVA_HOME is set to \"$JAVA_HOME\", but \"\$JAVA_HOME/bin/java\" or \"\$JAVA_HOME/bin/javac\" does not exist." >&2 + return 1 + fi + fi + else + JAVACMD="$( + 'set' +e + 'unset' -f command 2>/dev/null + 'command' -v java + )" || : + JAVACCMD="$( + 'set' +e + 'unset' -f command 2>/dev/null + 'command' -v javac + )" || : + + if [ ! -x "${JAVACMD-}" ] || [ ! -x "${JAVACCMD-}" ]; then + echo "The java/javac command does not exist in PATH nor is JAVA_HOME set, so mvnw cannot run." >&2 + return 1 + fi + fi +} + +# hash string like Java String::hashCode +hash_string() { + str="${1:-}" h=0 + while [ -n "$str" ]; do + char="${str%"${str#?}"}" + h=$(((h * 31 + $(LC_CTYPE=C printf %d "'$char")) % 4294967296)) + str="${str#?}" + done + printf %x\\n $h +} + +verbose() { :; } +[ "${MVNW_VERBOSE-}" != true ] || verbose() { printf %s\\n "${1-}"; } + +die() { + printf %s\\n "$1" >&2 + exit 1 +} + +trim() { + # MWRAPPER-139: + # Trims trailing and leading whitespace, carriage returns, tabs, and linefeeds. + # Needed for removing poorly interpreted newline sequences when running in more + # exotic environments such as mingw bash on Windows. + printf "%s" "${1}" | tr -d '[:space:]' +} + +# parse distributionUrl and optional distributionSha256Sum, requires .mvn/wrapper/maven-wrapper.properties +while IFS="=" read -r key value; do + case "${key-}" in + distributionUrl) distributionUrl=$(trim "${value-}") ;; + distributionSha256Sum) distributionSha256Sum=$(trim "${value-}") ;; + esac +done <"${0%/*}/.mvn/wrapper/maven-wrapper.properties" +[ -n "${distributionUrl-}" ] || die "cannot read distributionUrl property in ${0%/*}/.mvn/wrapper/maven-wrapper.properties" + +case "${distributionUrl##*/}" in +maven-mvnd-*bin.*) + MVN_CMD=mvnd.sh _MVNW_REPO_PATTERN=/maven/mvnd/ + case "${PROCESSOR_ARCHITECTURE-}${PROCESSOR_ARCHITEW6432-}:$(uname -a)" in + *AMD64:CYGWIN* | *AMD64:MINGW*) distributionPlatform=windows-amd64 ;; + :Darwin*x86_64) distributionPlatform=darwin-amd64 ;; + :Darwin*arm64) distributionPlatform=darwin-aarch64 ;; + :Linux*x86_64*) distributionPlatform=linux-amd64 ;; + *) + echo "Cannot detect native platform for mvnd on $(uname)-$(uname -m), use pure java version" >&2 + distributionPlatform=linux-amd64 + ;; + esac + distributionUrl="${distributionUrl%-bin.*}-$distributionPlatform.zip" + ;; +maven-mvnd-*) MVN_CMD=mvnd.sh _MVNW_REPO_PATTERN=/maven/mvnd/ ;; +*) MVN_CMD="mvn${0##*/mvnw}" _MVNW_REPO_PATTERN=/org/apache/maven/ ;; +esac + +# apply MVNW_REPOURL and calculate MAVEN_HOME +# maven home pattern: ~/.m2/wrapper/dists/{apache-maven-,maven-mvnd--}/ +[ -z "${MVNW_REPOURL-}" ] || distributionUrl="$MVNW_REPOURL$_MVNW_REPO_PATTERN${distributionUrl#*"$_MVNW_REPO_PATTERN"}" +distributionUrlName="${distributionUrl##*/}" +distributionUrlNameMain="${distributionUrlName%.*}" +distributionUrlNameMain="${distributionUrlNameMain%-bin}" +MAVEN_USER_HOME="${MAVEN_USER_HOME:-${HOME}/.m2}" +MAVEN_HOME="${MAVEN_USER_HOME}/wrapper/dists/${distributionUrlNameMain-}/$(hash_string "$distributionUrl")" + +exec_maven() { + unset MVNW_VERBOSE MVNW_USERNAME MVNW_PASSWORD MVNW_REPOURL || : + exec "$MAVEN_HOME/bin/$MVN_CMD" "$@" || die "cannot exec $MAVEN_HOME/bin/$MVN_CMD" +} + +if [ -d "$MAVEN_HOME" ]; then + verbose "found existing MAVEN_HOME at $MAVEN_HOME" + exec_maven "$@" +fi + +case "${distributionUrl-}" in +*?-bin.zip | *?maven-mvnd-?*-?*.zip) ;; +*) die "distributionUrl is not valid, must match *-bin.zip or maven-mvnd-*.zip, but found '${distributionUrl-}'" ;; +esac + +# prepare tmp dir +if TMP_DOWNLOAD_DIR="$(mktemp -d)" && [ -d "$TMP_DOWNLOAD_DIR" ]; then + clean() { rm -rf -- "$TMP_DOWNLOAD_DIR"; } + trap clean HUP INT TERM EXIT +else + die "cannot create temp dir" +fi + +mkdir -p -- "${MAVEN_HOME%/*}" + +# Download and Install Apache Maven +verbose "Couldn't find MAVEN_HOME, downloading and installing it ..." +verbose "Downloading from: $distributionUrl" +verbose "Downloading to: $TMP_DOWNLOAD_DIR/$distributionUrlName" + +# select .zip or .tar.gz +if ! command -v unzip >/dev/null; then + distributionUrl="${distributionUrl%.zip}.tar.gz" + distributionUrlName="${distributionUrl##*/}" +fi + +# verbose opt +__MVNW_QUIET_WGET=--quiet __MVNW_QUIET_CURL=--silent __MVNW_QUIET_UNZIP=-q __MVNW_QUIET_TAR='' +[ "${MVNW_VERBOSE-}" != true ] || __MVNW_QUIET_WGET='' __MVNW_QUIET_CURL='' __MVNW_QUIET_UNZIP='' __MVNW_QUIET_TAR=v + +# normalize http auth +case "${MVNW_PASSWORD:+has-password}" in +'') MVNW_USERNAME='' MVNW_PASSWORD='' ;; +has-password) [ -n "${MVNW_USERNAME-}" ] || MVNW_USERNAME='' MVNW_PASSWORD='' ;; +esac + +if [ -z "${MVNW_USERNAME-}" ] && command -v wget >/dev/null; then + verbose "Found wget ... using wget" + wget ${__MVNW_QUIET_WGET:+"$__MVNW_QUIET_WGET"} "$distributionUrl" -O "$TMP_DOWNLOAD_DIR/$distributionUrlName" || die "wget: Failed to fetch $distributionUrl" +elif [ -z "${MVNW_USERNAME-}" ] && command -v curl >/dev/null; then + verbose "Found curl ... using curl" + curl ${__MVNW_QUIET_CURL:+"$__MVNW_QUIET_CURL"} -f -L -o "$TMP_DOWNLOAD_DIR/$distributionUrlName" "$distributionUrl" || die "curl: Failed to fetch $distributionUrl" +elif set_java_home; then + verbose "Falling back to use Java to download" + javaSource="$TMP_DOWNLOAD_DIR/Downloader.java" + targetZip="$TMP_DOWNLOAD_DIR/$distributionUrlName" + cat >"$javaSource" <<-END + public class Downloader extends java.net.Authenticator + { + protected java.net.PasswordAuthentication getPasswordAuthentication() + { + return new java.net.PasswordAuthentication( System.getenv( "MVNW_USERNAME" ), System.getenv( "MVNW_PASSWORD" ).toCharArray() ); + } + public static void main( String[] args ) throws Exception + { + setDefault( new Downloader() ); + java.nio.file.Files.copy( java.net.URI.create( args[0] ).toURL().openStream(), java.nio.file.Paths.get( args[1] ).toAbsolutePath().normalize() ); + } + } + END + # For Cygwin/MinGW, switch paths to Windows format before running javac and java + verbose " - Compiling Downloader.java ..." + "$(native_path "$JAVACCMD")" "$(native_path "$javaSource")" || die "Failed to compile Downloader.java" + verbose " - Running Downloader.java ..." + "$(native_path "$JAVACMD")" -cp "$(native_path "$TMP_DOWNLOAD_DIR")" Downloader "$distributionUrl" "$(native_path "$targetZip")" +fi + +# If specified, validate the SHA-256 sum of the Maven distribution zip file +if [ -n "${distributionSha256Sum-}" ]; then + distributionSha256Result=false + if [ "$MVN_CMD" = mvnd.sh ]; then + echo "Checksum validation is not supported for maven-mvnd." >&2 + echo "Please disable validation by removing 'distributionSha256Sum' from your maven-wrapper.properties." >&2 + exit 1 + elif command -v sha256sum >/dev/null; then + if echo "$distributionSha256Sum $TMP_DOWNLOAD_DIR/$distributionUrlName" | sha256sum -c >/dev/null 2>&1; then + distributionSha256Result=true + fi + elif command -v shasum >/dev/null; then + if echo "$distributionSha256Sum $TMP_DOWNLOAD_DIR/$distributionUrlName" | shasum -a 256 -c >/dev/null 2>&1; then + distributionSha256Result=true + fi + else + echo "Checksum validation was requested but neither 'sha256sum' or 'shasum' are available." >&2 + echo "Please install either command, or disable validation by removing 'distributionSha256Sum' from your maven-wrapper.properties." >&2 + exit 1 + fi + if [ $distributionSha256Result = false ]; then + echo "Error: Failed to validate Maven distribution SHA-256, your Maven distribution might be compromised." >&2 + echo "If you updated your Maven version, you need to update the specified distributionSha256Sum property." >&2 + exit 1 + fi +fi + +# unzip and move +if command -v unzip >/dev/null; then + unzip ${__MVNW_QUIET_UNZIP:+"$__MVNW_QUIET_UNZIP"} "$TMP_DOWNLOAD_DIR/$distributionUrlName" -d "$TMP_DOWNLOAD_DIR" || die "failed to unzip" +else + tar xzf${__MVNW_QUIET_TAR:+"$__MVNW_QUIET_TAR"} "$TMP_DOWNLOAD_DIR/$distributionUrlName" -C "$TMP_DOWNLOAD_DIR" || die "failed to untar" +fi +printf %s\\n "$distributionUrl" >"$TMP_DOWNLOAD_DIR/$distributionUrlNameMain/mvnw.url" +mv -- "$TMP_DOWNLOAD_DIR/$distributionUrlNameMain" "$MAVEN_HOME" || [ -d "$MAVEN_HOME" ] || die "fail to move MAVEN_HOME" + +clean || : +exec_maven "$@" diff --git a/customer-support-lab/mvnw.cmd b/customer-support-lab/mvnw.cmd new file mode 100644 index 000000000..249bdf382 --- /dev/null +++ b/customer-support-lab/mvnw.cmd @@ -0,0 +1,149 @@ +<# : batch portion +@REM ---------------------------------------------------------------------------- +@REM Licensed to the Apache Software Foundation (ASF) under one +@REM or more contributor license agreements. See the NOTICE file +@REM distributed with this work for additional information +@REM regarding copyright ownership. The ASF licenses this file +@REM to you under the Apache License, Version 2.0 (the +@REM "License"); you may not use this file except in compliance +@REM with the License. You may obtain a copy of the License at +@REM +@REM http://www.apache.org/licenses/LICENSE-2.0 +@REM +@REM Unless required by applicable law or agreed to in writing, +@REM software distributed under the License is distributed on an +@REM "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY +@REM KIND, either express or implied. See the License for the +@REM specific language governing permissions and limitations +@REM under the License. +@REM ---------------------------------------------------------------------------- + +@REM ---------------------------------------------------------------------------- +@REM Apache Maven Wrapper startup batch script, version 3.3.2 +@REM +@REM Optional ENV vars +@REM MVNW_REPOURL - repo url base for downloading maven distribution +@REM MVNW_USERNAME/MVNW_PASSWORD - user and password for downloading maven +@REM MVNW_VERBOSE - true: enable verbose log; others: silence the output +@REM ---------------------------------------------------------------------------- + +@IF "%__MVNW_ARG0_NAME__%"=="" (SET __MVNW_ARG0_NAME__=%~nx0) +@SET __MVNW_CMD__= +@SET __MVNW_ERROR__= +@SET __MVNW_PSMODULEP_SAVE=%PSModulePath% +@SET PSModulePath= +@FOR /F "usebackq tokens=1* delims==" %%A IN (`powershell -noprofile "& {$scriptDir='%~dp0'; $script='%__MVNW_ARG0_NAME__%'; icm -ScriptBlock ([Scriptblock]::Create((Get-Content -Raw '%~f0'))) -NoNewScope}"`) DO @( + IF "%%A"=="MVN_CMD" (set __MVNW_CMD__=%%B) ELSE IF "%%B"=="" (echo %%A) ELSE (echo %%A=%%B) +) +@SET PSModulePath=%__MVNW_PSMODULEP_SAVE% +@SET __MVNW_PSMODULEP_SAVE= +@SET __MVNW_ARG0_NAME__= +@SET MVNW_USERNAME= +@SET MVNW_PASSWORD= +@IF NOT "%__MVNW_CMD__%"=="" (%__MVNW_CMD__% %*) +@echo Cannot start maven from wrapper >&2 && exit /b 1 +@GOTO :EOF +: end batch / begin powershell #> + +$ErrorActionPreference = "Stop" +if ($env:MVNW_VERBOSE -eq "true") { + $VerbosePreference = "Continue" +} + +# calculate distributionUrl, requires .mvn/wrapper/maven-wrapper.properties +$distributionUrl = (Get-Content -Raw "$scriptDir/.mvn/wrapper/maven-wrapper.properties" | ConvertFrom-StringData).distributionUrl +if (!$distributionUrl) { + Write-Error "cannot read distributionUrl property in $scriptDir/.mvn/wrapper/maven-wrapper.properties" +} + +switch -wildcard -casesensitive ( $($distributionUrl -replace '^.*/','') ) { + "maven-mvnd-*" { + $USE_MVND = $true + $distributionUrl = $distributionUrl -replace '-bin\.[^.]*$',"-windows-amd64.zip" + $MVN_CMD = "mvnd.cmd" + break + } + default { + $USE_MVND = $false + $MVN_CMD = $script -replace '^mvnw','mvn' + break + } +} + +# apply MVNW_REPOURL and calculate MAVEN_HOME +# maven home pattern: ~/.m2/wrapper/dists/{apache-maven-,maven-mvnd--}/ +if ($env:MVNW_REPOURL) { + $MVNW_REPO_PATTERN = if ($USE_MVND) { "/org/apache/maven/" } else { "/maven/mvnd/" } + $distributionUrl = "$env:MVNW_REPOURL$MVNW_REPO_PATTERN$($distributionUrl -replace '^.*'+$MVNW_REPO_PATTERN,'')" +} +$distributionUrlName = $distributionUrl -replace '^.*/','' +$distributionUrlNameMain = $distributionUrlName -replace '\.[^.]*$','' -replace '-bin$','' +$MAVEN_HOME_PARENT = "$HOME/.m2/wrapper/dists/$distributionUrlNameMain" +if ($env:MAVEN_USER_HOME) { + $MAVEN_HOME_PARENT = "$env:MAVEN_USER_HOME/wrapper/dists/$distributionUrlNameMain" +} +$MAVEN_HOME_NAME = ([System.Security.Cryptography.MD5]::Create().ComputeHash([byte[]][char[]]$distributionUrl) | ForEach-Object {$_.ToString("x2")}) -join '' +$MAVEN_HOME = "$MAVEN_HOME_PARENT/$MAVEN_HOME_NAME" + +if (Test-Path -Path "$MAVEN_HOME" -PathType Container) { + Write-Verbose "found existing MAVEN_HOME at $MAVEN_HOME" + Write-Output "MVN_CMD=$MAVEN_HOME/bin/$MVN_CMD" + exit $? +} + +if (! $distributionUrlNameMain -or ($distributionUrlName -eq $distributionUrlNameMain)) { + Write-Error "distributionUrl is not valid, must end with *-bin.zip, but found $distributionUrl" +} + +# prepare tmp dir +$TMP_DOWNLOAD_DIR_HOLDER = New-TemporaryFile +$TMP_DOWNLOAD_DIR = New-Item -Itemtype Directory -Path "$TMP_DOWNLOAD_DIR_HOLDER.dir" +$TMP_DOWNLOAD_DIR_HOLDER.Delete() | Out-Null +trap { + if ($TMP_DOWNLOAD_DIR.Exists) { + try { Remove-Item $TMP_DOWNLOAD_DIR -Recurse -Force | Out-Null } + catch { Write-Warning "Cannot remove $TMP_DOWNLOAD_DIR" } + } +} + +New-Item -Itemtype Directory -Path "$MAVEN_HOME_PARENT" -Force | Out-Null + +# Download and Install Apache Maven +Write-Verbose "Couldn't find MAVEN_HOME, downloading and installing it ..." +Write-Verbose "Downloading from: $distributionUrl" +Write-Verbose "Downloading to: $TMP_DOWNLOAD_DIR/$distributionUrlName" + +$webclient = New-Object System.Net.WebClient +if ($env:MVNW_USERNAME -and $env:MVNW_PASSWORD) { + $webclient.Credentials = New-Object System.Net.NetworkCredential($env:MVNW_USERNAME, $env:MVNW_PASSWORD) +} +[Net.ServicePointManager]::SecurityProtocol = [Net.SecurityProtocolType]::Tls12 +$webclient.DownloadFile($distributionUrl, "$TMP_DOWNLOAD_DIR/$distributionUrlName") | Out-Null + +# If specified, validate the SHA-256 sum of the Maven distribution zip file +$distributionSha256Sum = (Get-Content -Raw "$scriptDir/.mvn/wrapper/maven-wrapper.properties" | ConvertFrom-StringData).distributionSha256Sum +if ($distributionSha256Sum) { + if ($USE_MVND) { + Write-Error "Checksum validation is not supported for maven-mvnd. `nPlease disable validation by removing 'distributionSha256Sum' from your maven-wrapper.properties." + } + Import-Module $PSHOME\Modules\Microsoft.PowerShell.Utility -Function Get-FileHash + if ((Get-FileHash "$TMP_DOWNLOAD_DIR/$distributionUrlName" -Algorithm SHA256).Hash.ToLower() -ne $distributionSha256Sum) { + Write-Error "Error: Failed to validate Maven distribution SHA-256, your Maven distribution might be compromised. If you updated your Maven version, you need to update the specified distributionSha256Sum property." + } +} + +# unzip and move +Expand-Archive "$TMP_DOWNLOAD_DIR/$distributionUrlName" -DestinationPath "$TMP_DOWNLOAD_DIR" | Out-Null +Rename-Item -Path "$TMP_DOWNLOAD_DIR/$distributionUrlNameMain" -NewName $MAVEN_HOME_NAME | Out-Null +try { + Move-Item -Path "$TMP_DOWNLOAD_DIR/$MAVEN_HOME_NAME" -Destination $MAVEN_HOME_PARENT | Out-Null +} catch { + if (! (Test-Path -Path "$MAVEN_HOME" -PathType Container)) { + Write-Error "fail to move MAVEN_HOME" + } +} finally { + try { Remove-Item $TMP_DOWNLOAD_DIR -Recurse -Force | Out-Null } + catch { Write-Warning "Cannot remove $TMP_DOWNLOAD_DIR" } +} + +Write-Output "MVN_CMD=$MAVEN_HOME/bin/$MVN_CMD" diff --git a/customer-support-lab/pom.xml b/customer-support-lab/pom.xml new file mode 100644 index 000000000..5f8361d47 --- /dev/null +++ b/customer-support-lab/pom.xml @@ -0,0 +1,101 @@ + + + 4.0.0 + + org.springframework.boot + spring-boot-starter-parent + 3.5.5 + + + com.oracle.demo + oracle-microservices-demo + 0.0.1-SNAPSHOT + Everything You Never Knew About Oracle + Everything You Never Knew About Oracle + + + 25.3.0 + 3.68.1 + 21 + + + + org.springframework.boot + spring-boot-starter + + + org.springframework.boot + spring-boot-starter-data-jdbc + + + org.springframework.boot + spring-boot-starter-web + + + com.oracle.oci.sdk + oci-java-sdk-generativeaiinference + ${oci.sdk.version} + + + com.oracle.oci.sdk + oci-java-sdk-core + ${oci.sdk.version} + + + com.oracle.oci.sdk + oci-java-sdk-common-httpclient-jersey3 + ${oci.sdk.version} + + + com.oracle.database.spring + oracle-spring-boot-starter-json-collections + ${oracle.starters.version} + + + com.oracle.database.spring + oracle-spring-boot-starter-okafka + ${oracle.starters.version} + + + org.springframework.boot + spring-boot-starter-test + test + + + org.springframework.boot + spring-boot-testcontainers + test + + + org.testcontainers + oracle-free + test + + + org.testcontainers + junit-jupiter + test + + + + + + + org.apache.kafka + kafka-clients + 3.7.1 + + + + + + + + org.springframework.boot + spring-boot-maven-plugin + + + + + diff --git a/customer-support-lab/src/main/java/com/oracle/demo/lab/Application.java b/customer-support-lab/src/main/java/com/oracle/demo/lab/Application.java new file mode 100644 index 000000000..e96cb9e7a --- /dev/null +++ b/customer-support-lab/src/main/java/com/oracle/demo/lab/Application.java @@ -0,0 +1,26 @@ +package com.oracle.demo.lab; + +import com.oracle.demo.lab.ticket.SupportTicket; +import org.springframework.boot.SpringApplication; +import org.springframework.boot.autoconfigure.SpringBootApplication; +import org.springframework.context.annotation.Bean; +import org.springframework.core.task.SimpleAsyncTaskExecutor; +import org.springframework.jdbc.core.RowMapper; + +@SpringBootApplication +public class Application { + + public static void main(String[] args) { + SpringApplication.run(Application.class, args); + } + + @Bean("applicationTaskExecutor") + SimpleAsyncTaskExecutor applicationTaskExecutor() { + return new SimpleAsyncTaskExecutor("app-"); + } + + @Bean + public RowMapper supportTicketRowMapper() { + return (rs, rowNum) -> new SupportTicket(rs); + } +} diff --git a/customer-support-lab/src/main/java/com/oracle/demo/lab/ai/GenAIConfiguration.java b/customer-support-lab/src/main/java/com/oracle/demo/lab/ai/GenAIConfiguration.java new file mode 100644 index 000000000..686949d0a --- /dev/null +++ b/customer-support-lab/src/main/java/com/oracle/demo/lab/ai/GenAIConfiguration.java @@ -0,0 +1,57 @@ +package com.oracle.demo.lab.ai; + +import com.oracle.bmc.auth.BasicAuthenticationDetailsProvider; +import com.oracle.bmc.auth.ConfigFileAuthenticationDetailsProvider; +import com.oracle.bmc.generativeaiinference.GenerativeAiInference; +import com.oracle.bmc.generativeaiinference.GenerativeAiInferenceClient; +import com.oracle.bmc.generativeaiinference.model.EmbedTextDetails; +import com.oracle.bmc.generativeaiinference.model.OnDemandServingMode; +import org.springframework.beans.factory.annotation.Qualifier; +import org.springframework.beans.factory.annotation.Value; +import org.springframework.context.annotation.Bean; +import org.springframework.context.annotation.Configuration; +import org.springframework.context.annotation.Profile; + +import java.io.IOException; +import java.nio.file.Paths; + +@Configuration +@Profile("ai") +public class GenAIConfiguration { + @Value("${oci.compartment}") + private String compartmentId; + + @Value("${oci.embeddingModelID}") + private String embeddingModelId; + + @Bean + public BasicAuthenticationDetailsProvider authProvider() throws IOException { + // Create an OCI authentication provider using the default local + // config file. + return new ConfigFileAuthenticationDetailsProvider( + Paths.get(System.getProperty("user.home"), ".oci", "config") + .toString(), + "DEFAULT" + ); + } + + @Bean + public GenerativeAiInference generativeAiInferenceClient(BasicAuthenticationDetailsProvider authProvider) { + return GenerativeAiInferenceClient.builder() + .build(authProvider); + } + + @Bean + @Qualifier("embedServingMode") + public OnDemandServingMode embeddingModelServingMode() { + // Create a chat service for an On-Demand OCI GenAI chat model. + return OnDemandServingMode.builder() + .modelId(embeddingModelId) + .build(); + } + + @Bean + public EmbedTextDetails.Truncate truncate() { + return EmbedTextDetails.Truncate.End; + } +} diff --git a/customer-support-lab/src/main/java/com/oracle/demo/lab/ai/embedding/EmbeddingService.java b/customer-support-lab/src/main/java/com/oracle/demo/lab/ai/embedding/EmbeddingService.java new file mode 100644 index 000000000..ed24c3c2a --- /dev/null +++ b/customer-support-lab/src/main/java/com/oracle/demo/lab/ai/embedding/EmbeddingService.java @@ -0,0 +1,13 @@ +package com.oracle.demo.lab.ai.embedding; + +import oracle.sql.VECTOR; + +import java.util.Collections; +import java.util.List; + +public interface EmbeddingService { + List embedAll(List chunks); + default float[] embed(String chunk) { + return embedAll(Collections.singletonList(chunk)).getFirst(); + } +} diff --git a/customer-support-lab/src/main/java/com/oracle/demo/lab/ai/embedding/OCIEmbeddingService.java b/customer-support-lab/src/main/java/com/oracle/demo/lab/ai/embedding/OCIEmbeddingService.java new file mode 100644 index 000000000..147a57e8f --- /dev/null +++ b/customer-support-lab/src/main/java/com/oracle/demo/lab/ai/embedding/OCIEmbeddingService.java @@ -0,0 +1,96 @@ +package com.oracle.demo.lab.ai.embedding; + +import com.oracle.bmc.generativeaiinference.GenerativeAiInference; +import com.oracle.bmc.generativeaiinference.model.EmbedTextDetails; +import com.oracle.bmc.generativeaiinference.model.ServingMode; +import com.oracle.bmc.generativeaiinference.requests.EmbedTextRequest; +import com.oracle.bmc.generativeaiinference.responses.EmbedTextResponse; +import com.oracle.demo.lab.ai.vectorstore.VectorDataAdapter; +import org.springframework.beans.factory.annotation.Qualifier; +import org.springframework.beans.factory.annotation.Value; +import org.springframework.context.annotation.Profile; +import org.springframework.stereotype.Component; + +import java.util.ArrayList; +import java.util.List; +import java.util.stream.Collectors; + +/** + * OCI GenAI Embedding Model Implementation + */ +@Component +@Profile("ai") +public class OCIEmbeddingService implements EmbeddingService { + /** + * OCI GenAI accepts a maximum of 96 inputs per embedding request. If the Langchain input is greater + * than 96 segments, the input will be split into chunks of this size. + */ + private static final int EMBEDDING_BATCH_SIZE = 96; + + private final ServingMode servingMode; + protected final String compartmentId; + private final GenerativeAiInference aiClient; + private final VectorDataAdapter vectorDataAdapter; + /** + * OCI GenAi accepts a maximum of 512 tokens per embedding. If the number of tokens exceeds this amount, + * and the embedding truncation value is set to None (default), an error will be received. + *

+ * If truncate is set to START, embeddings will be truncated to 512 tokens from the start of the input. + * If truncate is set to END, embeddings will be truncated to 512 tokens from the end of the input. + */ + private final EmbedTextDetails.Truncate truncate; + + public OCIEmbeddingService(@Qualifier("embedServingMode") ServingMode servingMode, + @Value("${oci.compartment}") String compartmentId, + GenerativeAiInference aiClient, + VectorDataAdapter vectorDataAdapter, + EmbedTextDetails.Truncate truncate) { + this.servingMode = servingMode; + this.compartmentId = compartmentId; + this.aiClient = aiClient; + this.vectorDataAdapter = vectorDataAdapter; + this.truncate = truncate == null ? EmbedTextDetails.Truncate.None : truncate; + } + + /** + * Embeds the text content of a list of TextSegments. + * + * @param chunks the text chunks to embed. + * @return the embeddings. + */ + public List embedAll(List chunks) { + List embeddings = new ArrayList<>(); + List> batches = toBatches(chunks); + for (List batch : batches) { + EmbedTextRequest embedTextRequest = toEmbedTextRequest(batch); + EmbedTextResponse response = aiClient.embedText(embedTextRequest); + embeddings.addAll(toEmbeddings(response)); + } + return embeddings; + } + + private List> toBatches(List textSegments) { + int size = textSegments.size(); + List> batches = new ArrayList<>(); + for (int i = 0; i < textSegments.size(); i+=EMBEDDING_BATCH_SIZE) { + batches.add(textSegments.subList(i, Math.min(i + EMBEDDING_BATCH_SIZE, size))); + } + return batches; + } + + private EmbedTextRequest toEmbedTextRequest(List batch) { + EmbedTextDetails embedTextDetails = EmbedTextDetails.builder() + .servingMode(servingMode) + .compartmentId(compartmentId) + .inputs(batch) + .truncate(truncate) + .build(); + return EmbedTextRequest.builder().embedTextDetails(embedTextDetails).build(); + } + + private List toEmbeddings(EmbedTextResponse response) { + List> embeddings = response.getEmbedTextResult().getEmbeddings(); + return embeddings.stream().map(vectorDataAdapter::toFloatArray) + .collect(Collectors.toList()); + } +} diff --git a/customer-support-lab/src/main/java/com/oracle/demo/lab/ai/vectorstore/TicketVectorStore.java b/customer-support-lab/src/main/java/com/oracle/demo/lab/ai/vectorstore/TicketVectorStore.java new file mode 100644 index 000000000..f03aecc28 --- /dev/null +++ b/customer-support-lab/src/main/java/com/oracle/demo/lab/ai/vectorstore/TicketVectorStore.java @@ -0,0 +1,115 @@ +package com.oracle.demo.lab.ai.vectorstore; + +import com.oracle.demo.lab.ticket.RelatedTicket; +import com.oracle.demo.lab.ticket.SupportTicket; +import com.oracle.spring.json.jsonb.JSONB; +import oracle.jdbc.OracleType; +import oracle.jdbc.OracleTypes; +import oracle.sql.VECTOR; +import org.apache.kafka.clients.consumer.ConsumerRecord; +import org.apache.kafka.clients.consumer.ConsumerRecords; +import org.springframework.context.annotation.Profile; +import org.springframework.stereotype.Component; + +import java.sql.*; +import java.util.*; + +/** + * This sample class provides a vector abstraction for Oracle Database 23ai. + * The sample class includes capabilities to create a table for embeddings, add embeddings, and execute similarity searches + * against embeddings stored in the database. + * + * @author Anders Swanson + */ +@Component +@Profile("ai") +public class TicketVectorStore { + /** + * A batch size of 50 to 100 records is recommending for bulk inserts. + */ + private static final int BATCH_SIZE = 50; + + private final VectorDataAdapter dataAdapter; + private final JSONB jsonb; + + public TicketVectorStore(VectorDataAdapter dataAdapter, JSONB jsonb) { + this.dataAdapter = dataAdapter; + this.jsonb = jsonb; + } + + /** + * Adds a list of Embeddings to the vector store, in batches. + * @param tickets To add. + * @param connection Database connection used for upsert. + */ + public void addAll(ConsumerRecords tickets, Connection connection) { + final String sql = """ + insert into ticket_dv (data) values(?) + """; + try (PreparedStatement stmt = connection.prepareStatement(sql)) { + int i = 0; + for (ConsumerRecord record : tickets) { + SupportTicket ticket = record.value(); + byte[] oson = jsonb.toOSON(ticket); + + stmt.setObject(1, oson, OracleTypes.JSON); + stmt.addBatch(); + + // If BATCH_SIZE records have been added to the statement, execute the batch. + if (i % BATCH_SIZE == BATCH_SIZE - 1) { + stmt.executeBatch(); + } + i++; + } + // If there are any remaining batches, execute them. + if (tickets.count() % BATCH_SIZE != 0) { + stmt.executeBatch(); + } + } catch (SQLException e) { + throw new RuntimeException(e); + } + } + +public Set search(double minScore, float[] vector, Long ticketId, Connection connection) { + // This query is designed to: + // 1. Calculate a similarity score for each row based on the cosine distance between the embedding column + // and a given vector using the "vector_distance" function. + // 2. Order the rows by this similarity score in descending order. + // 3. Filter out rows with a similarity score below a specified threshold. + // 4. Return only the top rows that meet the criteria. + // 5. Group by article ID, so multiple chunks from the same article do not duplicate results. + final String searchQuery = """ + with scored_tickets as ( + select + id, + embedding, + (1 - vector_distance(embedding, ?, cosine)) as score + from support_ticket + where id != ? + ) + select * + from scored_tickets + where score >= ? + order by score desc + fetch first 5 rows only"""; + + Set matches = new HashSet<>(); + try (PreparedStatement stmt = connection.prepareStatement(searchQuery)) { + // When using the VECTOR data type with prepared statements, always use setObject with the OracleType.VECTOR targetSqlType. + VECTOR v = VECTOR.ofFloat32Values(vector); + stmt.setObject(1, v, OracleType.VECTOR.getVendorTypeNumber()); + stmt.setLong(2, ticketId); + stmt.setObject(3, minScore, OracleType.NUMBER.getVendorTypeNumber()); + try (ResultSet rs = stmt.executeQuery()) { + while (rs.next()) { + RelatedTicket related = new RelatedTicket(); + related.setRelatedTicketId(rs.getLong("id")); + matches.add(related); + } + } + } catch (SQLException e) { + throw new RuntimeException(e); + } + return matches; + } +} diff --git a/customer-support-lab/src/main/java/com/oracle/demo/lab/ai/vectorstore/VectorDataAdapter.java b/customer-support-lab/src/main/java/com/oracle/demo/lab/ai/vectorstore/VectorDataAdapter.java new file mode 100644 index 000000000..91bb9085f --- /dev/null +++ b/customer-support-lab/src/main/java/com/oracle/demo/lab/ai/vectorstore/VectorDataAdapter.java @@ -0,0 +1,46 @@ +package com.oracle.demo.lab.ai.vectorstore; + +import oracle.sql.VECTOR; +import org.springframework.context.annotation.Profile; +import org.springframework.stereotype.Component; + +import java.sql.SQLException; +import java.util.List; + +@Component +@Profile("ai") +public class VectorDataAdapter { + public float[] toFloatArray(List e) { + float[] vector = new float[e.size()]; + for (int i = 0; i < e.size(); i++) { + vector[i] = e.get(i); + } + return vector; + } + + + /** + * Normalizes a vector, converting it to a unit vector with length 1. + * @param v Vector to normalize. + * @return The normalized vector. + */ + private float[] normalize(float[] v) { + double squaredSum = 0d; + + for (float e : v) { + squaredSum += e * e; + } + + final float magnitude = (float) Math.sqrt(squaredSum); + + if (magnitude > 0) { + final float multiplier = 1f / magnitude; + final int length = v.length; + for (int i = 0; i < length; i++) { + v[i] *= multiplier; + } + } + + return v; + } +} diff --git a/customer-support-lab/src/main/java/com/oracle/demo/lab/events/EventsConfiguration.java b/customer-support-lab/src/main/java/com/oracle/demo/lab/events/EventsConfiguration.java new file mode 100644 index 000000000..d84565a8e --- /dev/null +++ b/customer-support-lab/src/main/java/com/oracle/demo/lab/events/EventsConfiguration.java @@ -0,0 +1,99 @@ +package com.oracle.demo.lab.events; + +import java.util.Properties; + +import com.oracle.demo.lab.ticket.SupportTicket; +import com.oracle.spring.json.kafka.OSONKafkaSerializationFactory; +import org.apache.kafka.clients.admin.Admin; +import org.apache.kafka.common.serialization.Deserializer; +import org.apache.kafka.common.serialization.Serializer; +import org.apache.kafka.common.serialization.StringDeserializer; +import org.apache.kafka.common.serialization.StringSerializer; +import org.oracle.okafka.clients.admin.AdminClient; +import org.oracle.okafka.clients.consumer.KafkaConsumer; +import org.oracle.okafka.clients.producer.KafkaProducer; +import org.springframework.beans.factory.annotation.Qualifier; +import org.springframework.beans.factory.annotation.Value; +import org.springframework.context.annotation.Bean; +import org.springframework.context.annotation.Configuration; +import org.springframework.context.annotation.Profile; + +@Configuration +@Profile("events") +public class EventsConfiguration { + @Value("${okafka.walletDir}") + private String walletDir; + + @Value("${okafka.bootstrapServers:localhost:1521}") + private String bootstrapServers; + + // We use the default 23ai Free service name + @Value("${okafka.tnsAdmin}") + private String tnsAdmin; + + // "SSL" for wallet connections, like Autonomous Database. + @Value("${okafka.securityProtocol:SSL}") + private String securityProtocol; + + @Bean + @Qualifier("okafkaAuth") + public Properties okafkaAuth() { + // Just like kafka-clients, we can use a Java Properties object to configure connection parameters. + Properties props = new Properties(); + + // oracle.service.name is a custom property to configure the Database service name. + props.put("oracle.service.name", tnsAdmin); + // oracle.net.tns_admin is a custom property to configure the directory containing Oracle Database connection files. + // If you are using mTLS authentication, client certificates must be present in this directory. + props.put("oracle.net.tns_admin", walletDir); + // security.protocol is a standard Kafka property, set to PLAINTEXT or SSL for Oracle Database. + // (SASL is not supported with Oracle Database). + props.put("security.protocol", securityProtocol); + if (securityProtocol.equals("SSL")) { + // For SSL authentication, pass the TNS alias (such as "mydb_tp") to be used from the tnsnames.ora file + // found in the WALLET_DIR directory. + props.put("tns.alias", tnsAdmin); + } else { + // For PLAINTEXT authentication, we provide the database URL in the format + // HOSTNAME:PORT as the bootstrap.servers property. + props.put("bootstrap.servers", bootstrapServers); + } + return props; + } + + @Bean + public Admin adminClient() { + return AdminClient.create(okafkaAuth()); + } + + @Bean + public KafkaProducer ticketProducer(OSONKafkaSerializationFactory serializationFactory) { + Properties props = okafkaAuth(); + props.put("enable.idempotence", "true"); + // This property is required for transactional producers + props.put("oracle.transactional.producer", "true"); + + Serializer keySerializer = new StringSerializer(); + Serializer valueSerializer = serializationFactory.createSerializer(); + // Note the use of the org.oracle.okafka.clients.producer.KafkaProducer class + // for producing records to Oracle Database Transactional Event Queues. + KafkaProducer producer = new KafkaProducer<>(props, keySerializer, valueSerializer); + // Initialize the producer for transactional workflows. + producer.initTransactions(); + return producer; + } + + @Bean + public KafkaConsumer ticketConsumer(OSONKafkaSerializationFactory serializationFactory) { + Properties props = okafkaAuth(); + // Note the use of standard Kafka properties for OKafka configuration. + props.put("group.id" , "TICKETS"); + props.put("enable.auto.commit","false"); + props.put("max.poll.records", 50); + props.put("auto.offset.reset", "earliest"); + + Deserializer keyDeserializer = new StringDeserializer(); + Deserializer valueDeserializer = serializationFactory.createDeserializer(SupportTicket.class); + return new KafkaConsumer<>(props, keyDeserializer, valueDeserializer); + } +} diff --git a/customer-support-lab/src/main/java/com/oracle/demo/lab/events/GenAIEventProcessor.java b/customer-support-lab/src/main/java/com/oracle/demo/lab/events/GenAIEventProcessor.java new file mode 100644 index 000000000..0f4476a71 --- /dev/null +++ b/customer-support-lab/src/main/java/com/oracle/demo/lab/events/GenAIEventProcessor.java @@ -0,0 +1,43 @@ +package com.oracle.demo.lab.events; + +import com.oracle.demo.lab.ai.embedding.EmbeddingService; +import com.oracle.demo.lab.ai.vectorstore.TicketVectorStore; +import com.oracle.demo.lab.ticket.RelatedTicket; +import com.oracle.demo.lab.ticket.SupportTicket; +import com.oracle.demo.lab.ticket.TicketStore; +import org.slf4j.Logger; +import org.slf4j.LoggerFactory; +import org.springframework.context.annotation.Profile; +import org.springframework.stereotype.Component; + +import java.sql.Connection; +import java.util.Set; + +@Component +@Profile("ai") +public class GenAIEventProcessor implements TicketEventProcessor { + private static final Logger log = LoggerFactory.getLogger(GenAIEventProcessor.class); + + private final TicketVectorStore ticketVectorStore; + private final EmbeddingService embeddingService; + private final TicketStore ticketStore; + + public GenAIEventProcessor(TicketVectorStore ticketVectorStore, + EmbeddingService embeddingService, TicketStore ticketStore) { + this.ticketVectorStore = ticketVectorStore; + this.embeddingService = embeddingService; + this.ticketStore = ticketStore; + } + + @Override + public void processRecord(Connection conn, SupportTicket ticket) { + log.info("Processing ticket {}", ticket); + float[] vector = embeddingService.embed(ticket.getTitle() + "\n" + ticket.getDescription()); + ticket.setEmbedding(vector); + Set relatedTickets = ticketVectorStore.search(0.2, vector, ticket.getId(), conn); + ticket.setRelatedTickets(relatedTickets); + + log.info("Found {} related tickets for ticket id {}", relatedTickets.size(), ticket.getId()); + ticketStore.saveTicket(conn, ticket); + } +} diff --git a/customer-support-lab/src/main/java/com/oracle/demo/lab/events/LogEventProcessor.java b/customer-support-lab/src/main/java/com/oracle/demo/lab/events/LogEventProcessor.java new file mode 100644 index 000000000..385820248 --- /dev/null +++ b/customer-support-lab/src/main/java/com/oracle/demo/lab/events/LogEventProcessor.java @@ -0,0 +1,20 @@ +package com.oracle.demo.lab.events; + +import com.oracle.demo.lab.ticket.SupportTicket; +import org.slf4j.Logger; +import org.slf4j.LoggerFactory; +import org.springframework.context.annotation.Profile; +import org.springframework.stereotype.Component; + +import java.sql.Connection; + +@Component +@Profile("!ai") +public class LogEventProcessor implements TicketEventProcessor { + private static final Logger log = LoggerFactory.getLogger(LogEventProcessor.class.getName()); + + @Override + public void processRecord(Connection conn, SupportTicket ticket) { + log.info("Processing Ticket Event: {}", ticket); + } +} diff --git a/customer-support-lab/src/main/java/com/oracle/demo/lab/events/OKafkaManager.java b/customer-support-lab/src/main/java/com/oracle/demo/lab/events/OKafkaManager.java new file mode 100644 index 000000000..3dc559026 --- /dev/null +++ b/customer-support-lab/src/main/java/com/oracle/demo/lab/events/OKafkaManager.java @@ -0,0 +1,54 @@ +package com.oracle.demo.lab.events; + +import jakarta.annotation.PostConstruct; +import org.apache.kafka.clients.admin.Admin; +import org.apache.kafka.clients.admin.NewTopic; +import org.apache.kafka.common.errors.TopicExistsException; +import org.slf4j.Logger; +import org.slf4j.LoggerFactory; +import org.springframework.beans.factory.annotation.Qualifier; +import org.springframework.beans.factory.annotation.Value; +import org.springframework.context.annotation.Profile; +import org.springframework.core.task.AsyncTaskExecutor; +import org.springframework.stereotype.Component; + +import java.util.Collections; +import java.util.concurrent.ExecutionException; + +@Component +@Profile("events") +public class OKafkaManager { + private static final Logger log = LoggerFactory.getLogger(OKafkaManager.class); + + private final AsyncTaskExecutor asyncTaskExecutor; + private final Admin admin; + private final TicketEventConsumer eventConsumer; + private final String topic; + + public OKafkaManager(@Qualifier("applicationTaskExecutor") AsyncTaskExecutor asyncTaskExecutor, + Admin admin, + TicketEventConsumer eventConsumer, + @Value("${okafka.topic.tickets}") String topic) { + this.asyncTaskExecutor = asyncTaskExecutor; + this.admin = admin; + this.eventConsumer = eventConsumer; + this.topic = topic; + } + + @PostConstruct + public void init() { + NewTopic newTopic = new NewTopic(topic, 1, (short) 1); + try { + admin.createTopics(Collections.singletonList(newTopic)) + .all() + .get(); + } catch (ExecutionException | InterruptedException e) { + if (e.getCause() instanceof TopicExistsException) { + log.info("Topic {} already exists, skipping creation", newTopic); + } else { + throw new RuntimeException(e); + } + } + asyncTaskExecutor.submit(eventConsumer); + } +} diff --git a/customer-support-lab/src/main/java/com/oracle/demo/lab/events/TicketEventConsumer.java b/customer-support-lab/src/main/java/com/oracle/demo/lab/events/TicketEventConsumer.java new file mode 100644 index 000000000..5f6e7e822 --- /dev/null +++ b/customer-support-lab/src/main/java/com/oracle/demo/lab/events/TicketEventConsumer.java @@ -0,0 +1,54 @@ +package com.oracle.demo.lab.events; + +import java.time.Duration; +import java.util.Collections; + +import com.oracle.demo.lab.ticket.SupportTicket; +import org.apache.kafka.clients.consumer.ConsumerRecord; +import org.apache.kafka.clients.consumer.ConsumerRecords; +import org.oracle.okafka.clients.consumer.KafkaConsumer; +import org.slf4j.Logger; +import org.slf4j.LoggerFactory; +import org.springframework.beans.factory.annotation.Value; +import org.springframework.context.annotation.Profile; +import org.springframework.stereotype.Component; + +@Component +@Profile("events") +public class TicketEventConsumer implements Runnable { + private static final Logger log = LoggerFactory.getLogger(TicketEventConsumer.class); + private final KafkaConsumer consumer; + private final TicketEventProcessor eventProcessor; + private final String topic; + + public TicketEventConsumer(KafkaConsumer consumer, + TicketEventProcessor eventProcessor, + @Value("${okafka.topic.tickets}") String topic) { + this.consumer = consumer; + this.eventProcessor = eventProcessor; + this.topic = topic; + } + + public void run() { + consumer.subscribe(Collections.singletonList(topic)); + log.info("Subscribed to topic {}", topic); + while (true) { + try { + ConsumerRecords records = consumer.poll(Duration.ofMillis(2000)); + for (ConsumerRecord record : records) { + // You may choose to do asynchronous processing here, + // as each event may take some time (embed -> vector search -> database update) + eventProcessor.processRecord(consumer.getDBConnection(), record.value()); + } + consumer.commitSync(); + if (records.count() > 0) { + log.info("Committed {} record(s)", records.count()); + } + } catch (Exception e) { + log.error("Error consuming records", e); + } + + } + } + +} diff --git a/customer-support-lab/src/main/java/com/oracle/demo/lab/events/TicketEventProcessor.java b/customer-support-lab/src/main/java/com/oracle/demo/lab/events/TicketEventProcessor.java new file mode 100644 index 000000000..845ad6a7a --- /dev/null +++ b/customer-support-lab/src/main/java/com/oracle/demo/lab/events/TicketEventProcessor.java @@ -0,0 +1,13 @@ +package com.oracle.demo.lab.events; + +import com.oracle.demo.lab.ticket.SupportTicket; + +import java.sql.Connection; + +/** + * Interface for processing consumed ticket events. + * Implemented in {@link LogEventProcessor} and {@link GenAIEventProcessor}. + */ +public interface TicketEventProcessor { + void processRecord(Connection conn, SupportTicket ticket); +} diff --git a/customer-support-lab/src/main/java/com/oracle/demo/lab/events/TicketEventProducer.java b/customer-support-lab/src/main/java/com/oracle/demo/lab/events/TicketEventProducer.java new file mode 100644 index 000000000..e8498f494 --- /dev/null +++ b/customer-support-lab/src/main/java/com/oracle/demo/lab/events/TicketEventProducer.java @@ -0,0 +1,61 @@ +package com.oracle.demo.lab.events; + +import java.sql.*; + +import com.oracle.demo.lab.ticket.SupportTicket; +import org.apache.kafka.clients.producer.ProducerRecord; +import org.oracle.okafka.clients.producer.KafkaProducer; +import org.slf4j.Logger; +import org.slf4j.LoggerFactory; +import org.springframework.beans.factory.annotation.Value; +import org.springframework.context.annotation.Profile; +import org.springframework.stereotype.Component; + +@Component +@Profile("events") +public class TicketEventProducer { + private static final Logger log = LoggerFactory.getLogger(TicketEventProducer.class); + + private final KafkaProducer producer; + private final String topic; + + public TicketEventProducer(KafkaProducer producer, + @Value("${okafka.topic.tickets}") String topic) { + this.producer = producer; + this.topic = topic; + } + + public Long produce(SupportTicket ticket) { + final String insertTicket = """ + insert into support_ticket + (title, description) + values (?, ?) + """; + + producer.beginTransaction(); + Connection conn = producer.getDBConnection(); + try (PreparedStatement ps = conn.prepareStatement(insertTicket, new String[]{"id",})) { + ps.setString(1, ticket.getTitle()); + ps.setString(2, ticket.getDescription()); + ps.executeUpdate(); + + try (ResultSet generatedKeys = ps.getGeneratedKeys()) { + if (generatedKeys.next()) { + ticket.setId(generatedKeys.getLong(1)); + } else { + throw new SQLException("Creating user failed, no ID obtained."); + } + } + ProducerRecord record = ticket.toProducerRecord(topic); + // Send the event to oracle database + producer.send(record); + // Commit the transaction + producer.commitTransaction(); + log.info("Created new ticket id: {}", ticket.getId()); + return ticket.getId(); + } catch (SQLException e) { + producer.abortTransaction(); + throw new RuntimeException(e); + } + } +} diff --git a/customer-support-lab/src/main/java/com/oracle/demo/lab/ticket/JSONTicketStore.java b/customer-support-lab/src/main/java/com/oracle/demo/lab/ticket/JSONTicketStore.java new file mode 100644 index 000000000..288f9cdef --- /dev/null +++ b/customer-support-lab/src/main/java/com/oracle/demo/lab/ticket/JSONTicketStore.java @@ -0,0 +1,73 @@ +package com.oracle.demo.lab.ticket; + +import com.oracle.spring.json.jsonb.JSONB; +import com.oracle.spring.json.jsonb.JSONBRowMapper; +import oracle.jdbc.internal.OracleTypes; +import org.springframework.context.annotation.Profile; +import org.springframework.jdbc.core.simple.JdbcClient; +import org.springframework.stereotype.Component; + +import java.sql.*; +import java.util.List; +import java.util.Optional; + +@Component +@Profile("json") +public class JSONTicketStore implements TicketStore { + private static final String UPDATE_SQL = """ + update ticket_dv v set data = ? + where v.data."_id" = ? + """; + private static final String BY_ID_SQL = """ + select * from ticket_dv v + where v.data."_id" = ? + """; + + private final JdbcClient jdbcClient; + private final JSONB jsonb; + private final JSONBRowMapper rowMapper; + + public JSONTicketStore(JdbcClient jdbcClient, JSONB jsonb) { + this.jdbcClient = jdbcClient; + this.jsonb = jsonb; + this.rowMapper = new JSONBRowMapper<>(jsonb, SupportTicket.class); + } + + @Override + public void saveTicket(Connection conn, SupportTicket ticket) { + byte[] oson = jsonb.toOSON(ticket); + try (PreparedStatement ps = conn.prepareStatement(UPDATE_SQL)) { + ps.setObject(1, oson, OracleTypes.JSON); + ps.setObject(2, ticket.getId(), OracleTypes.VARCHAR); + ps.executeUpdate(); + } catch (SQLException e) { + throw new RuntimeException(e); + } + } + + @Override + public List getAllTickets() { + return jdbcClient.sql("select * from ticket_dv") + .query(rowMapper) + .list(); + } + + @Override + public Optional findById(Long id) { + return jdbcClient.sql(BY_ID_SQL) + .param(id) + .query(rowMapper) + .optional(); + } + + @Override + public SupportTicket create(SupportTicket ticket) { + throw new UnsupportedOperationException("Not implemented."); + } + + @Override + public void deleteAll() { + jdbcClient.sql("truncate table related_ticket"); + jdbcClient.sql("truncate table support_ticket"); + } +} diff --git a/customer-support-lab/src/main/java/com/oracle/demo/lab/ticket/RelatedTicket.java b/customer-support-lab/src/main/java/com/oracle/demo/lab/ticket/RelatedTicket.java new file mode 100644 index 000000000..e9a4a0266 --- /dev/null +++ b/customer-support-lab/src/main/java/com/oracle/demo/lab/ticket/RelatedTicket.java @@ -0,0 +1,27 @@ +package com.oracle.demo.lab.ticket; + +import java.util.Objects; + +public class RelatedTicket { + private Long relatedTicketId; + + public Long getRelatedTicketId() { + return relatedTicketId; + } + + public void setRelatedTicketId(Long relatedTicketId) { + this.relatedTicketId = relatedTicketId; + } + + @Override + public boolean equals(Object o) { + if (o == null || getClass() != o.getClass()) return false; + RelatedTicket that = (RelatedTicket) o; + return Objects.equals(relatedTicketId, that.relatedTicketId); + } + + @Override + public int hashCode() { + return Objects.hashCode(relatedTicketId); + } +} diff --git a/customer-support-lab/src/main/java/com/oracle/demo/lab/ticket/SimpleSQLTicketStore.java b/customer-support-lab/src/main/java/com/oracle/demo/lab/ticket/SimpleSQLTicketStore.java new file mode 100644 index 000000000..60f81dcff --- /dev/null +++ b/customer-support-lab/src/main/java/com/oracle/demo/lab/ticket/SimpleSQLTicketStore.java @@ -0,0 +1,116 @@ +package com.oracle.demo.lab.ticket; + +import oracle.jdbc.OracleType; +import org.springframework.context.annotation.Profile; +import org.springframework.jdbc.core.RowMapper; +import org.springframework.jdbc.core.simple.JdbcClient; +import org.springframework.jdbc.support.GeneratedKeyHolder; +import org.springframework.stereotype.Component; + +import java.sql.Connection; +import java.sql.PreparedStatement; +import java.sql.SQLException; +import java.util.List; +import java.util.Optional; +import java.util.Set; + +@Component +@Profile("!json") +public class SimpleSQLTicketStore implements TicketStore { + private static final String UPDATE_TICKET_SQL = """ + UPDATE support_ticket + SET embedding = ? + WHERE id = ? + """; + + private static final String INSERT_RELATION_SQL = """ + INSERT INTO related_ticket (ticket_id, related) + VALUES (?, ?) + """; + + private final JdbcClient jdbcClient; + private final RowMapper rowMapper; + + public SimpleSQLTicketStore(JdbcClient jdbcClient, RowMapper rowMapper) { + this.jdbcClient = jdbcClient; + this.rowMapper = rowMapper; + } + + + @Override + public SupportTicket create(SupportTicket ticket) { + final String insert = """ + insert into support_ticket (title, description) + values (?, ?) + """; + GeneratedKeyHolder keyHolder = new GeneratedKeyHolder(); + jdbcClient.sql(insert) + .param(ticket.getTitle()) + .param(ticket.getDescription()) + .update(keyHolder, "id"); + + return jdbcClient.sql("select * from support_ticket where id = ?") + .param(keyHolder.getKey().longValue()) + .query(rowMapper) + .single(); + } + + @Override + public List getAllTickets() { + return jdbcClient.sql("select * from support_ticket") + .query(rowMapper).list(); + } + + @Override + public Optional findById(Long id) { + return jdbcClient.sql("select * from support_ticket where id = ?") + .param(id) + .query(rowMapper).optional(); + } + + @Override + public void saveTicket(Connection conn, SupportTicket ticket) { + if (ticket.getId() == null) { + throw new IllegalArgumentException("Ticket ID must not be null for update."); + } + + try (PreparedStatement ps = conn.prepareStatement(UPDATE_TICKET_SQL)) { + ps.setObject(1, ticket.getEmbedding(), OracleType.VECTOR.getVendorTypeNumber()); // Customize this for actual vector handling + ps.setLong(2, ticket.getId()); + + int rows = ps.executeUpdate(); + if (rows == 0) { + throw new SQLException("Updating ticket failed, no rows affected."); + } + + insertRelatedTickets(conn, ticket); + } catch (SQLException e) { + throw new RuntimeException(e); + } + } + + @Override + public void deleteAll() { + jdbcClient.sql("truncate table related_ticket"); + jdbcClient.sql("truncate table support_ticket"); + } + + private void insertRelatedTickets(Connection conn, SupportTicket ticket) { + Set relatedTickets = ticket.getRelatedTickets(); + if (relatedTickets == null || relatedTickets.isEmpty()) return; + + try (PreparedStatement ps = conn.prepareStatement(INSERT_RELATION_SQL)) { + for (RelatedTicket related : relatedTickets) { + if (related.getRelatedTicketId() == null) { + throw new IllegalArgumentException("Non-existent related ticket"); + } + ps.setLong(1, ticket.getId()); + ps.setLong(2, related.getRelatedTicketId()); + ps.addBatch(); + } + ps.executeBatch(); + } catch (SQLException e) { + throw new RuntimeException(e); + } + } +} diff --git a/customer-support-lab/src/main/java/com/oracle/demo/lab/ticket/SupportTicket.java b/customer-support-lab/src/main/java/com/oracle/demo/lab/ticket/SupportTicket.java new file mode 100644 index 000000000..57779f5c6 --- /dev/null +++ b/customer-support-lab/src/main/java/com/oracle/demo/lab/ticket/SupportTicket.java @@ -0,0 +1,101 @@ +package com.oracle.demo.lab.ticket; + +import java.sql.ResultSet; +import java.sql.SQLException; +import java.util.*; + +import com.fasterxml.jackson.annotation.JsonInclude; +import jakarta.json.bind.annotation.JsonbProperty; +import org.apache.kafka.clients.producer.ProducerRecord; +import org.slf4j.Logger; +import org.slf4j.LoggerFactory; + +@JsonInclude(JsonInclude.Include.NON_NULL) +public class SupportTicket { + private static final Logger log = LoggerFactory.getLogger(SupportTicket.class); + @JsonbProperty("_id") + private Long id; + private String title; + private String description; + private float[] embedding; + + private Set relatedTickets = new HashSet<>(); + + public SupportTicket() { + } + + public SupportTicket(ResultSet rs) throws SQLException { + this.id = rs.getLong("id"); + this.title = rs.getString("title"); + this.description = rs.getString("description"); + this.embedding = rs.getObject("embedding", float[].class); + this.relatedTickets = new HashSet<>(); + } + + public Long getId() { + return id; + } + + public void setId(Long id) { + this.id = id; + } + + public String getTitle() { + return title; + } + + public void setTitle(String title) { + this.title = title; + } + + public String getDescription() { + return description; + } + + public void setDescription(String description) { + this.description = description; + } + + public Set getRelatedTickets() { + return relatedTickets; + } + + public void setRelatedTickets(Set relatedTickets) { + this.relatedTickets = relatedTickets; + } + + public float[] getEmbedding() { + return embedding; + } + + public void setEmbedding(float[] embedding) { + this.embedding = embedding; + } + + public ProducerRecord toProducerRecord(String topic) { + return new ProducerRecord<>(topic, this); + } + + @Override + public final boolean equals(Object o) { + if (!(o instanceof SupportTicket that)) return false; + + return Objects.equals(getId(), that.getId()); + } + + @Override + public int hashCode() { + return Objects.hashCode(getId()); + } + + @Override + public String toString() { + return "SupportTicket{" + + "id=" + id + + ", title='" + title + '\'' + + ", description='" + description + '\'' + + ", embedding=" + Arrays.toString(embedding) + + ", relatedTickets=" + relatedTickets + + '}'; + } +} diff --git a/customer-support-lab/src/main/java/com/oracle/demo/lab/ticket/TicketStore.java b/customer-support-lab/src/main/java/com/oracle/demo/lab/ticket/TicketStore.java new file mode 100644 index 000000000..eb64a223c --- /dev/null +++ b/customer-support-lab/src/main/java/com/oracle/demo/lab/ticket/TicketStore.java @@ -0,0 +1,17 @@ +package com.oracle.demo.lab.ticket; + +import java.sql.Connection; +import java.util.List; +import java.util.Optional; + +public interface TicketStore { + void saveTicket(Connection conn, SupportTicket ticket); + + SupportTicket create(SupportTicket ticket); + + List getAllTickets(); + + Optional findById(Long id); + + void deleteAll(); +} diff --git a/customer-support-lab/src/main/java/com/oracle/demo/lab/web/EventsController.java b/customer-support-lab/src/main/java/com/oracle/demo/lab/web/EventsController.java new file mode 100644 index 000000000..d99f5f28e --- /dev/null +++ b/customer-support-lab/src/main/java/com/oracle/demo/lab/web/EventsController.java @@ -0,0 +1,49 @@ +package com.oracle.demo.lab.web; + +import java.util.List; + +import com.oracle.demo.lab.events.TicketEventProducer; +import com.oracle.demo.lab.ticket.SupportTicket; +import com.oracle.demo.lab.ticket.TicketStore; +import org.springframework.context.annotation.Profile; +import org.springframework.http.HttpStatus; +import org.springframework.http.ResponseEntity; +import org.springframework.web.bind.annotation.*; +import org.springframework.web.server.ResponseStatusException; + +@RestController +@Profile("events") +public class EventsController { + + private final TicketEventProducer ticketEventProducer; + private final TicketStore ticketStore; + + public EventsController(TicketEventProducer ticketEventProducer, TicketStore ticketStore) { + this.ticketEventProducer = ticketEventProducer; + this.ticketStore = ticketStore; + } + + @GetMapping("/tickets") + public List getAllTickets() { + return ticketStore.getAllTickets(); + } + + @GetMapping("/tickets/{id}") + public SupportTicket getTicket(@PathVariable long id) { + return ticketStore.findById(id) + .orElseThrow(() -> new ResponseStatusException(HttpStatus.NOT_FOUND)); + } + + @PostMapping("/tickets") + public SupportTicket createTicket(@RequestBody SupportTicket ticket) { + Long id = ticketEventProducer.produce(ticket); + return ticketStore.findById(id) + .orElseThrow(() -> new ResponseStatusException(HttpStatus.INTERNAL_SERVER_ERROR)); + } + + @DeleteMapping("/tickets") + public ResponseEntity deleteAll() { + ticketStore.deleteAll(); + return ResponseEntity.noContent().build(); + } +} diff --git a/customer-support-lab/src/main/java/com/oracle/demo/lab/web/SupportTicketController.java b/customer-support-lab/src/main/java/com/oracle/demo/lab/web/SupportTicketController.java new file mode 100644 index 000000000..4791f0ce9 --- /dev/null +++ b/customer-support-lab/src/main/java/com/oracle/demo/lab/web/SupportTicketController.java @@ -0,0 +1,43 @@ +package com.oracle.demo.lab.web; + +import java.util.List; + +import com.oracle.demo.lab.ticket.SupportTicket; +import com.oracle.demo.lab.ticket.TicketStore; +import org.springframework.context.annotation.Profile; +import org.springframework.http.HttpStatus; +import org.springframework.http.ResponseEntity; +import org.springframework.web.bind.annotation.*; +import org.springframework.web.server.ResponseStatusException; + +@RestController +@Profile({"rest"}) +public class SupportTicketController { + private final TicketStore ticketStore; + + public SupportTicketController(TicketStore ticketStore) { + this.ticketStore = ticketStore; + } + + @GetMapping("/tickets") + public List getAllTickets() { + return ticketStore.getAllTickets(); + } + + @GetMapping("/tickets/{id}") + public SupportTicket getTicket(@PathVariable long id) { + return ticketStore.findById(id) + .orElseThrow(() -> new ResponseStatusException(HttpStatus.NOT_FOUND)); + } + + @PostMapping("/tickets") + public SupportTicket createTicket(@RequestBody SupportTicket ticket) { + return ticketStore.create(ticket); + } + + @DeleteMapping("/tickets") + public ResponseEntity deleteAll() { + ticketStore.deleteAll(); + return ResponseEntity.noContent().build(); + } +} diff --git a/customer-support-lab/src/main/resources/application.yaml b/customer-support-lab/src/main/resources/application.yaml new file mode 100644 index 000000000..6eed2a708 --- /dev/null +++ b/customer-support-lab/src/main/resources/application.yaml @@ -0,0 +1,33 @@ +okafka: + topic: + tickets: ticket_event + walletDir: ${WALLET_DIR} + tnsAdmin: ${TNS_ALIAS} + +oci: + embeddingModelID: ${OCI_EMBEDDING_MODEL_ID:cohere.embed-english-v3.0} + compartment: ${OCI_COMPARTMENT_ID} + +spring: + profiles: + active: events, ai, json + application: + name: Everything You Never Knew About Oracle + datasource: + username: ${USERNAME:testuser} + password: ${PASSWORD:testPWD12345} + url: ${JDBC_URL:jdbc:oracle:thin:@localhost:1521/freepdb1} + + driver-class-name: oracle.jdbc.OracleDriver + type: oracle.ucp.jdbc.PoolDataSource + oracleucp: + initial-pool-size: 1 + min-pool-size: 1 + max-pool-size: 30 + connection-pool-name: DemoConnectionPool + connection-factory-class-name: oracle.jdbc.pool.OracleDataSource + jpa: + hibernate: + ddl-auto: create-drop + + diff --git a/customer-support-lab/src/test/java/com/oracle/demo/lab/ApplicationTests.java b/customer-support-lab/src/test/java/com/oracle/demo/lab/ApplicationTests.java new file mode 100644 index 000000000..cc7dfb1f4 --- /dev/null +++ b/customer-support-lab/src/test/java/com/oracle/demo/lab/ApplicationTests.java @@ -0,0 +1,13 @@ +package com.oracle.demo.lab; + +import org.junit.jupiter.api.Test; +import org.springframework.boot.test.context.SpringBootTest; + +@SpringBootTest +class ApplicationTests { + + @Test + void contextLoads() { + } + +} diff --git a/customer-support-lab/src/test/resources/cleanup.sql b/customer-support-lab/src/test/resources/cleanup.sql new file mode 100644 index 000000000..e69de29bb diff --git a/customer-support-lab/src/test/resources/init.sql b/customer-support-lab/src/test/resources/init.sql new file mode 100644 index 000000000..630e37702 --- /dev/null +++ b/customer-support-lab/src/test/resources/init.sql @@ -0,0 +1,33 @@ +-- main support_ticket table +create table support_ticket ( + id number generated by default as identity primary key, + title varchar2(255) not null, + description varchar2(2000) not null, + embedding vector(1024, FLOAT32) annotations(Distance 'COSINE', IndexType 'IVF') +); + +-- Vector index for Ticket Vectors +create vector index if not exists ticket_vector_ivf_idx on support_ticket (embedding) organization neighbor partitions +distance COSINE +with target accuracy 90 +parameters (type IVF, neighbor partitions 10); + +-- Join table for related tickets +create table related_ticket ( + ticket_id number not null, + related number not null, + constraint pk_support_ticket_relation primary key (ticket_id, related), + constraint fk_ticket_id foreign key (ticket_id) + references support_ticket(id) on delete cascade +); + +-- JSON Relational duality view +create or replace force editionable json relational duality view ticket_dv as support_ticket @insert @update @delete { + _id : id + title + description + embedding + relatedTickets : related_ticket @insert @update { + relatedTicketId : related + } +}; diff --git a/customer-support-lab/src/test/resources/ords.sql b/customer-support-lab/src/test/resources/ords.sql new file mode 100644 index 000000000..9c0b722f1 --- /dev/null +++ b/customer-support-lab/src/test/resources/ords.sql @@ -0,0 +1,26 @@ +-- Enable ORDS AutoREST support for the application +-- The ticket_dv JSON Relational Duality View is exposed for REST access. + +begin + ords.enable_schema( + p_enabled => true, + p_schema => 'TESTUSER', + p_url_mapping_type => 'BASE_PATH', + p_url_mapping_pattern => 'support', + p_auto_rest_auth => false + ); +commit; +end; +/ + +begin + ords.enable_object( + p_enabled => true, + p_schema => 'TESTUSER', + p_object => 'TICKET_DV', + p_object_type => 'VIEW', + p_object_alias => 'ticket' + ); +commit; +end; +/ \ No newline at end of file diff --git a/customer-support-lab/src/test/resources/truncate.sql b/customer-support-lab/src/test/resources/truncate.sql new file mode 100644 index 000000000..e69de29bb diff --git a/customer-support-lab/src/test/resources/user.sql b/customer-support-lab/src/test/resources/user.sql new file mode 100644 index 000000000..e69de29bb diff --git a/customer-support-lab/ticket_requests.md b/customer-support-lab/ticket_requests.md new file mode 100644 index 000000000..79e328fe9 --- /dev/null +++ b/customer-support-lab/ticket_requests.md @@ -0,0 +1,48 @@ +```bash +curl -X POST -H 'Content-Type: application/json' \ + "http://localhost:8080/tickets" \ + -d '{ + "title": "Login fails with 500 error", + "description": "Users occasionally receive a 500 Internal Server Error when trying to log in through the main portal. Started happening after the latest update." +}' +``` + +```bash +curl -X POST -H 'Content-Type: application/json' \ + "http://localhost:8080/tickets" \ + -d '{ + "title": "Password reset email not received", + "description": "Several users report not receiving password reset emails. We’ve confirmed the messages aren’t in spam, and our mail server appears to be up. Check backend API log for errors." +} +' +``` + +```bash +curl -X POST -H 'Content-Type: application/json' \ + "http://localhost:8080/tickets" \ + -d '{ + "title": "Slow response from user dashboard", + "description": "The dashboard is taking 10–15 seconds to load user data, even for lightweight accounts. This is causing complaints from support." +} +' +``` + +```bash +curl -X POST -H 'Content-Type: application/json' \ + "http://localhost:8080/tickets" \ + -d '{ + "title": "Login session times out too quickly", + "description": "Users are being logged out after just 5 minutes of inactivity, which is too aggressive. We’d like to increase the session timeout to 30 minutes." +} +' +``` + +```bash +curl -X POST -H 'Content-Type: application/json' \ + "http://localhost:8080/tickets" \ + -d '{ + "title": "Cannot create new users via API", + "description": "The API endpoint for user creation sometimes returns a 500 Internal Sever Error despite valid credentials and permissions. This is blocking automation scripts." +} +' +``` \ No newline at end of file