v4.6.0

[sojan-official]

Changelog

• Support for 2FA Authentication
• Support for SAML Authentication (Beta) ( Enterprise)
• Support for templates in Twilio Whatsapp Channels
• Advanced Message Search powered by elastic search (Enterprise)
• Liquid template support for Whatsapp campaigns
• Add labels as an action event for automation
• Agent level language settings for dashboard
• Captain improvements: PDF support for FAQ generation (Enterprise)
• Captain improvements: Search Faqs (Enterprise)
• Numerous bug fixes, UI fixes, and performance enhancements

Thanks to @micahmills, @AaronLil, @tonyvince, @nestordavalos, @cakrumen, @akshay-cs-borade, @Aman-14, @MartinIsProgramming, @aguinaldotupy, @YashRajCodes for the contributions

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This discussion was created from the release v4.6.0.

[sanjayws]

2FA FTW!

[muharihar]

Wowwwwww. Awesome!!!

One question, how to enable 2FA Authentication ? cc @sojan-official

Thank you

[sojan-official]

ref: https://developers.chatwoot.com/self-hosted/configuration/multi-factor-authentication

[muharihar]

Thank you so much!

[yudhaputrama]

Awesome, templates for twilio 🎉

[fernandescontabilidade]

When sending a message via API, it doesn't return source_id:
wamid.HBgMNTU4OTk0MTQ1NTUzFQIAERgSRTQ4QzExOUFBNkRBOTZFNEEzAZ==, it only returns id: 99858. This return is important to me for further processing of the message sent via API. It's simple, but very useful.

[gptesv]

Hasta hace 2 dias el Chatwoot enviaba al Webhook la info: content_attributes con in_reply_to

Desde que actualice este campo llega vacío.

"content_attributes": {},

Y de esta manera el Bot no responde mensajes citados.

Qué se puede hacer?

[cpg-fme]

Pic 1 Logs EvoApi / Pic 2 Logs Chatwoot

Summary

Integration: WhatsApp → Evolution API → Chatwoot → Webhook (n8n).

Evolution API is sending reply metadata correctly (WhatsApp "quoted message"):

• contextInfo.stanzaId
• quotedMessage.*

This worked until ~3 days ago. After a recent change in Chatwoot, reply linkage is lost:

• content_attributes ends up {} in DB and webhooks.
• in_reply_to / in_reply_to_external_id are no longer present in webhooks.
• The thread relation (reply) is broken.

This is not an Evolution API issue. Evolution sends the quoted info; Chatwoot is discarding it.

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Environment

• Chatwoot: Docker (Rails container) — Community Edition (recent build, late Sep 2025)
• Provider: Evolution API (WhatsApp gateway)
• Downstream: n8n webhook

Thanks for help

[md-riaz]

highly requesting for version based incremental upgrades through cwctl, we are at 4.4.0 just some months and it has updated to 4.6, and no way to update incrementally

[sanjayws]

You can do 2 version upgrades as i remember the CW team once said. But you need to do one major version upgrade at a time.

[md-riaz]

how can i do that, cwctl --upgreades to latest no matter what version i am in, currently running 4.4.0 and upgrade throws error so failed to update to latest

[sanjayws]

Probably need to do it manually. I never cwctl. You need to checkout a particular version set up then run another time or use cwctl this time

[md-riaz]

@sanjayws last time I done this by installing another server then backup and restore the db to new server and continue running there but many things can go wrong there, I would like to know some detail steps to do your suggested way

[md-riaz]

@sanjayws is this the step?

[abdulsametkarakayali]

https://prnt.sc/Vv9HhqmObqFw I want to show the name of the customer representative who replied, but after the update, this does not work. Which field should I edit to do this?

[andyfcardo]

I would like to see label as condition for automation

[kinhodevjr]

estou enfrentando um problema com meu chatwoot, não sei bem o que pode ser. quando crio uma macro com foto e um texto, faço integração com a evolution APi, no whatsapp ele enviar duas vzs e uma delas uma foto como titulo e um texto (que envia antes) como subtitulo, alguém sabe como resolver? além de que umas mensagens ficam vermelhas mas no whatsapp elas são enviadas

[virtuaia]

pessoal, alguém da uma luz, como podemos conectar uma caixa de entrada com o 360dialog?

[hindiscitech]

Feature Request: Bulk Label Assignment Option for Contacts in WhatsApp Campaigns

Currently, in Chatwoot’s WhatsApp campaign feature, audiences can only be created using labels.

However, there is no way to apply a label to multiple contacts at once.
When thousands of contacts are imported, labels must be added manually, one by one, which is time-consuming and impractical for large-scale campaigns.

This limitation makes it difficult to organize and segment contacts efficiently before launching a campaign.

💡 Proposed Solution:

Please add an option to apply a label to multiple contacts in bulk, such as:

Selecting multiple contacts from the contact list and assigning a label to all at once.

Or allowing labels to be mapped directly during CSV import (for example, specifying a label column).

Either of these approaches would make campaign setup much faster and scalable for users handling large contact lists.