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osTicket Documentation

osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.

.. toctree::
   :maxdepth: 1
   :caption: Getting Started

   Tutorials <>
   Getting Started/Installation
   Getting Started/Post-Installation
   Getting Started/Email Settings
   Getting Started/Email Templates
   Getting Started/POP3-IMAP Settings
   Getting Started/Email Piping
   Getting Started/Upgrade and Migration

.. toctree::
   :maxdepth: 2
   :caption: Guides

   Guides/Alerts Guide
   Guides/Translation Guide
   Guides/OAuth2 Guide

.. toctree::
   :maxdepth: 2
   :caption: Panels

   Admin Panel
   Agent Panel
   User Portal

.. toctree::
   :maxdepth: 1
   :caption: Features

   Features/Multifactor Authentication
   Features/Visibility Permissions

.. toctree::
   :maxdepth: 1
   :caption: Plugins

   Plugins/Attachments in S3
   Plugins/Two Factor Authentication
   Plugins/Password Management Policies
   Plugins/Attachments on the Filesystem

.. toctree::
   :maxdepth: 2
   :caption: Developer Documentation

   Changelog <>
   Developer Documentation/API Docs
   Developer Documentation/Database ERDs