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osTicket Documentation

osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.

.. toctree::
   :maxdepth: 1
   :caption: Getting Started

   Getting Started/Installation
   Getting Started/Post-Installation
   Getting Started/Email Settings
   Getting Started/Email Templates
   Getting Started/POP3-IMAP Settings
   Getting Started/Email Piping
   Getting Started/Upgrade and Migration
   Getting Started/v1-11 Overview


.. toctree::
   :maxdepth: 2
   :caption: Panels

   Admin Panel
   Agent Panel
   User Portal


.. toctree::
   :maxdepth: 1
   :caption: Features

   Features/Agent CSV Export
   Features/Department Help Topic Archiving
   Features/Collaborators
   Features/Create Ticket or Task from Thread Entry
   Features/Custom Columns & Custom Queues (Admin)
   Features/Custom Columns & Custom Queues (Agent)
   Features/Department CSV Export
   Features/Inline Edit
   Features/Nested Knowledgebase Categories
   Features/Release Assignment
   Features/Require Help Topic
   Features/Task Revamp
   Features/Ticket Referral


.. toctree::
   :maxdepth: 2
   :caption: Developer Documentation

   Developer Documentation/Changelog
   Developer Documentation/API Docs
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