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api Make API requests stateless
assets Fix spelling error in documentation
css Fix parsing issue in strtotime()
images Add overlay & loading spinner to client interface - shown on form sub…
include i18n: Ensure UTF-8 is used as the request encoding
js Only fetch client and scp config on pages with file upload
kb Properly define ROOT_PATH
pages Properly define ROOT_PATH
scp login: Require CSRF token to login
setup Fix typo in suggested permissions for config file
.gitignore Add package script and scripts/ folder for scripts
LICENSE.txt 1.7 Developer Pre-Release Add credit to phpseclib
UPGRADING.txt Update release notes for v1.7.3 Add release notes for v1.7.14
ajax.php Use util method - get_path_info()
attachment.php Update copyright (c) to 2013!
captcha.php Update copyright (c) to 2013! Fixes ROOT_PATH detection on Windows
index.php Use DB based pages for landing, offline and thank-you pages.
l.php Update copyright (c) to 2013!
login.php login: Require CSRF token to login
logo.php Allow custom logo integration on client site
logout.php Update copyright (c) to 2013! Merge pull request #861 from greezybacon/issue/858
offline.php Fix logo display in offline mode
open.php Make captcha text case-insensitive Allow custom logo integration on client site
tickets.php Move $_FILES reformatting & validation to class.file.php
view.php Support auto-login if auth token is available.
web.config Fixup web.config for newly patched IIS


osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.

How osTicket works for you

  1. Users create tickets via your website, email, or phone
  2. Incoming tickets are saved and assigned to agents
  3. Agents help your users resolve their issues

osTicket is an attractive alternative to higher-cost and complex customer support systems; simple, lightweight, reliable, open source, web-based and easy to setup and use. The best part is, it's completely free.


osTicket now supports bleeding-edge installations. The easiest way to install the software and track updates is to clone the public repository. Create a folder on you web server (using whatever method makes sense for you) and cd into it. Then clone the repository (the folder must be empty!):

git clone .

osTicket uses the git flow development model, so you’ll need to switch to the develop branch in order to see the bleeding-edge feature additions.

git checkout develop

Follow the usual install instructions (beginning from Manual Installation above), except, don't delete the setup/ folder. For this reason, such an installation is not recommended for a public-facing support system.


osTicket supports upgrading from 1.6-rc1 and later versions. As with any upgrade, strongly consider a backup of your attachment files, database, and osTicket codebase before embarking on an upgrade.

To trigger the update process, fetch the osTicket-1.7 tarball from either the osTicket github page or from the osTicket website. Extract the tarball into the folder of your osTicket codebase. This can also be accomplished with the zip file, and a FTP client can of course be used to upload the new source code to your server.

Any way you choose your adventure, when you have your codebase upgraded to osTicket-1.7, visit the /scp page of you ticketing system. The upgrader will be presented and will walk you through the rest of the process. (The couple clicks needed to go through the process are pretty boring to describe).

WARNING: If you are upgrading from osTicket 1.6, please ensure that all your files in your upload folder are both readable and writable to your http server software. Unreadable files will not be migrated to the database during the upgrade and will be effectively lost.

View the UPGRADING.txt file for other todo items to complete your upgrade.


Visit the wiki or the forum. And if you'd like professional help managing your osTicket installation, commercial support is available.


Create your own fork of the project and use git-flow to create a new feature. Once the feature is published in your fork, send a pull request to begin the conversation of integrating your new feature into osTicket.


osTicket is released under the GPL2 license. See the included LICENSE.txt file for the gory details of the General Public License.

osTicket is supported by several magical open source projects including:

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