config.yaml

#
# Default configuration. The format is key: value and the data will be
# inserted into the %config table at install time
#
---
core:
    time_format: 'hh:mm a'
    date_format: 'MM/dd/y'
    datetime_format: 'MM/dd/y h:mm a'
    daydatetime_format: 'EEE, MMM d y h:mm a'
    default_priority_id: 2
    enable_daylight_saving: 0

    reply_separator: '-- reply above this line --'

    # Do not translate below here
    isonline: 1
    staff_ip_binding: 0
    staff_max_logins: 4
    staff_login_timeout: 2
    staff_session_timeout: 30
    passwd_reset_period: 0
    client_max_logins: 4
    client_login_timeout: 2
    client_session_timeout: 30
    max_page_size: 25
    max_open_tickets: 0
    autolock_minutes: 3
    default_priority_id: 2
    default_smtp_id: 0
    use_email_priority: 0
    enable_kb: 0
    enable_premade: 1
    enable_captcha: 0
    enable_auto_cron: 0
    enable_mail_polling: 0
    send_sys_errors: 1
    send_sql_errors: 1
    send_login_errors: 1
    save_email_headers: 1
    strip_quoted_reply: 1
    ticket_autoresponder: 0
    message_autoresponder: 0
    ticket_notice_active: 1
    ticket_alert_active: 1
    ticket_alert_admin: 1
    ticket_alert_dept_manager: 1
    ticket_alert_dept_members: 0
    message_alert_active: 1
    message_alert_laststaff: 1
    message_alert_assigned: 1
    message_alert_dept_manager: 0
    note_alert_active: 0
    note_alert_laststaff: 1
    note_alert_assigned: 1
    note_alert_dept_manager: 0
    transfer_alert_active: 0
    transfer_alert_assigned: 0
    transfer_alert_dept_manager: 1
    transfer_alert_dept_members: 0
    overdue_alert_active: 1
    overdue_alert_assigned: 1
    overdue_alert_dept_manager: 1
    overdue_alert_dept_members: 0
    assigned_alert_active: 1
    assigned_alert_staff: 1
    assigned_alert_team_lead: 0
    assigned_alert_team_members: 0
    auto_claim_tickets: 1
    auto_refer_closed: 1
    collaborator_ticket_visibility: 1
    require_topic_to_close: 0
    show_related_tickets: 1
    show_assigned_tickets: 1
    show_answered_tickets: 0
    hide_staff_name: 0
    disable_agent_collabs: 0
    overlimit_notice_active: 0
    email_attachments: 1
    ticket_number_format: '######'
    ticket_sequence_id: 0
    queue_bucket_counts: 0
    allow_external_images: 0
    task_number_format: '#'
    task_sequence_id: 2
    log_level: 2
    log_graceperiod: 12
    client_registration: 'public'
    default_ticket_queue: 1
    embedded_domain_whitelist: 'youtube.com, dailymotion.com, vimeo.com, player.vimeo.com, web.microsoftstream.com'