Add Agent/Ticket Audit Export

- ability to export Agent audits - ability to export Ticket audits - ensures that the export for Agents, Tickets, and Users takes plugin options chosen into account.
osTicket · Oct 10, 2019 · 72974c8f74b2f2d2ca3753d34b8335c1d1be7a5e · 72974c8
1 parent 46a764f
commit 72974c8f74b2f2d2ca3753d34b8335c1d1be7a5e
Showing with 36 additions and 5 deletions.

+10 −3 include/class.export.php

+11 −0 scp/staff.php

+13 −1 scp/tickets.php

+2 −1 scp/users.php
diff --git a/include/class.export.php b/include/class.export.php
@@ -322,7 +322,7 @@ static function departmentMembers($dept, $agents, $filename='', $how='csv') {
     exit;
   }
 
-  static function audits($type, $filename='', $tableInfo='', $object='', $how='csv') {
+  static function audits($type, $filename='', $tableInfo='', $object='', $how='csv', $show_viewed=true) {
       $headings = array('Description', 'Timestamp', 'IP');
       switch ($type) {
           case 'audit':
@@ -342,9 +342,15 @@ static function audits($type, $filename='', $tableInfo='', $object='', $how='csv
               $sql = AuditEntry::objects()->filter(array('user_id'=>$object->getId()))->order_by('timestamp');
               break;
           case 'staff':
-              // code...
+              $sql = AuditEntry::objects()->filter(array('staff_id'=>$object->getId()))->order_by('timestamp');
+              break;
+          case 'ticket':
+              $sql = AuditEntry::objects()->filter(array('object_id'=>$object->getId(), 'object_type'=>'T'))->order_by('timestamp');
               break;
       }
+      if (!$show_viewed)
+          $sql = $sql->filter(Q::not(array('event_id'=>Event::getIdByName('viewed'))))->order_by('timestamp');
+
       //Download the file
       Http::download($filename, "text/$how");
       echo self::dumpQuery($sql, $headings,
@@ -359,7 +365,8 @@ static function audits($type, $filename='', $tableInfo='', $object='', $how='csv
                   if (is_numeric($k) && ($i = in_array(
                                         is_array($obj->ht) ? $obj->ht['id'] : $obj->id,
                                         $v)) !== false) {
-                      $record[0] = $description ?: $v['description'];
+                      $description = $description ?: $v['description'];
+                      $record[0] = $description;
                       $record[1] = $v['timestamp'];
                       $record[2] = $v['ip'];
                   }

diff --git a/scp/staff.php b/scp/staff.php
@@ -179,6 +179,17 @@
 $tip_namespace = 'staff.agent';
 if($staff || ($_REQUEST['a'] && !strcasecmp($_REQUEST['a'],'add'))) {
 
+  if (strtolower($_REQUEST['t']) == 'audits') {
+    require_once(INCLUDE_DIR.'plugins/audit-ticket/class.audit.php');
+    $show = AuditEntry::$show_view_audits;
+     $filename = sprintf('%s-audits-%s.csv',
+             $staff->getName(), strftime('%Y%m%d'));
+     $tableInfo = AuditEntry::getTableInfo($staff, true);
+     if (!Export::audits('staff', $filename, $tableInfo, $staff, 'csv', $show))
+         $errors['err'] = __('Unable to dump query results.')
+             .' '.__('Internal error occurred');
+  }
+
   if ($staff && ($pdept=$staff->getDept()) && !$pdept->isActive())
     $warn = sprintf(__('%s is assigned a %s that is not active.'), __('Agent'), __('Primary Department'));
 

diff --git a/scp/tickets.php b/scp/tickets.php
@@ -496,14 +496,26 @@
             $f->filterFields(function($f) { return !$f->isStorable(); });
             $f->addMissingFields();
         }
-    } elseif($_REQUEST['a'] == 'print')
+    } elseif($_REQUEST['a'] == 'print' && !$ticket->pdfExport($_REQUEST['psize'], $_REQUEST['notes'], $_REQUEST['events'])) {
         if (!extension_loaded('mbstring'))
             $errors['err'] = sprintf('%s %s',
                 'mbstring',
                 __('extension required to print ticket to PDF'));
         elseif (!$ticket->pdfExport($_REQUEST['psize'], $_REQUEST['notes'], $_REQUEST['events']))
             $errors['err'] = __('Unable to export the ticket to PDF for print.')
                 .' '.__('Internal error occurred');
+    } elseif ($_REQUEST['a'] == 'export' && strtolower($_REQUEST['t']) == 'audits') {
+      require_once(INCLUDE_DIR.'plugins/audit-ticket/class.audit.php');
+      $show = AuditEntry::$show_view_audits;
+      $filename = sprintf('%s-audits-%s.csv',
+              $ticket->getNumber(), strftime('%Y%m%d'));
+      $tableInfo = AuditEntry::getTableInfo($ticket, true);
+      if (!Export::audits('ticket', $filename, $tableInfo, $ticket, 'csv', $show))
+          $errors['err'] = __('Unable to dump query results.')
+              .' '.__('Internal error occurred');
+    } elseif($_REQUEST['a'] == 'print' && !$ticket->pdfExport($_REQUEST['psize'], $_REQUEST['notes']))
+        $errors['err'] = __('Unable to export the ticket to PDF for print.')
+            .' '.__('Internal error occurred');
 } else {
     $inc = 'templates/queue-tickets.tmpl.php';
     if ($_REQUEST['a']=='open' &&

diff --git a/scp/users.php b/scp/users.php
@@ -192,10 +192,11 @@
       case 'audits':
           if ($_REQUEST['a'] == 'export') {
              require_once(INCLUDE_DIR.'plugins/audit-ticket/class.audit.php');
+              $show = AuditEntry::$show_view_audits;
               $filename = sprintf('%s-audits-%s.csv',
                       $user->getName(), strftime('%Y%m%d'));
               $tableInfo = AuditEntry::getTableInfo($user, true);
-              if (!Export::audits('user', $filename, $tableInfo, $user, 'csv'))
+              if (!Export::audits('user', $filename, $tableInfo, $user, 'csv', $show))
                   $errors['err'] = __('Unable to dump query results.')
                       .' '.__('Internal error occurred');
           }