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Value from custom form contact information cannot insert to database table #2013

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juraganerka opened this Issue May 6, 2015 · 3 comments

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juraganerka commented May 6, 2015

i create a new form field to contact information.but when i insert a value to that field,it's not insert value to database.i try to create a new field to ticket information,nothing errors and value from that field can insert to database.

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greezybacon May 7, 2015

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Can you supply a more detailed description of what you did? I'm getting lost at "insert into the database"

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greezybacon commented May 7, 2015

Can you supply a more detailed description of what you did? I'm getting lost at "insert into the database"

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juraganerka May 7, 2015

okay..
1.i create new custom form in contact information
2.user create ticket as usual and fill contact information form.
3.when waiting for creating ticket there is no error from system.
4.usually everything that we fill in contact information will show in user information,but strangely value new field that i made before not show.
5.i check in form_entry_value table from database,value from custom field doesn't exist.

juraganerka commented May 7, 2015

okay..
1.i create new custom form in contact information
2.user create ticket as usual and fill contact information form.
3.when waiting for creating ticket there is no error from system.
4.usually everything that we fill in contact information will show in user information,but strangely value new field that i made before not show.
5.i check in form_entry_value table from database,value from custom field doesn't exist.

@juraganerka juraganerka closed this May 8, 2015

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greezybacon May 11, 2015

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@juraganerka were you able to address the issue? Is it still a problem?

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greezybacon commented May 11, 2015

@juraganerka were you able to address the issue? Is it still a problem?

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