auth-ldap not able to search directory

[GCornman]

Hi, I'm working on a new installation of osTicket v1.10 and found an issue with the current version of the auth-ldap plugin, v0.6.3. In the new ticket screen, the LDAP plugin doesn't return any results for remote users. I get this error in my Apache log:

[Fri Dec 02 16:19:47 2016] [error] [client x.x.x.x] PHP Fatal error:  Uncaught exception 'OrmException' with message 'Union queries must have matching values counts' in /var/www/html/osticket/include/class.orm.php:1283
Stack trace:
#0 /var/www/html/osticket/include/ajax.users.php(90): QuerySet->union(Object(QuerySet))
#1 [internal function]: UsersAjaxAPI->search()
#2 /var/www/html/osticket/include/class.dispatcher.php(145): call_user_func_array(Array, Array)
#3 /var/www/html/osticket/include/class.dispatcher.php(38): UrlMatcher->dispatch(false, Array)
#4 /var/www/html/osticket/include/class.dispatcher.php(120): Dispatcher->resolve(false, Array)
#5 /var/www/html/osticket/include/class.dispatcher.php(38): UrlMatcher->dispatch('/users', NULL)
#6 /var/www/html/osticket/scp/ajax.php(262): Dispatcher->resolve('/users')
#7 {main}
  thrown in /var/www/html/osticket/include/class.orm.php on line 1283, referer: http://svvm-helpdesk/osticket/scp/tickets.php?a=open

I found somebody else with a similar error here: osTicket/osTicket-plugins#105

I was able to comment out the offending block of code in ajax.users.php from lines 84-91 and now my LDAP search does return results, albeit there are duplicates if a local user already exists. I didn't have time to chase it any further. I'm hoping someone more familiar with this code will be able to fix it properly and quickly.

[ntozier]

Try this?

#3456

[GCornman]

Turns out my duplicate results were from a case mismatch. If the case matches, the duplicate results do get filtered and there's no difference between my solution of removing the entire block and the solution in #3456 of removing only the one line. I'll close this since it appears the other one fixes the issue.