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Passive Email Threading #3276
Since there has been no commits or responses since July 2016 on the original osTicket project, I have decided to create a fork.
There are many developers who have created awesome improvements by pull requests, which are eagerly waiting for merging.
This is an attempt to incorporate most pull requests to get create an improved version of osTicket. Hopefully this can later be reintegrated in the original project, or if the original project is dead as a rebranded project.
Would you mind to offer your pull request again to this fork?
Hello! I see that this is linked from the osTicket 1.10 release notes, but I can't seem to find a description of what this actually does. Does it simply handle adding emails being passed back and forth outside by end-users to the conversation view, or does it enable agents to use email to respond to tickets, etc.? I can't seem to make heads or tails of the listed feature. For those that also find themselves here from the release notes, could it be explained a little, please? Thanks in advance!