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issue: Canned Response Variables #4759

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merged 1 commit into from Mar 4, 2019

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commented Feb 26, 2019

This addresses issue #4756 where the %{recipient.ticket_link} variable is not being replaced when the canned response is loaded in the reply box; all other link variables work. This is due to the recipient object not being passed to the variableReplacer which means the ticket_link is not available. This adds the recipient object to the variableReplacer so the ticket_link variable is properly replaced like the others on load.

issue: Canned Response Variables
This addresses issue 4756 where the `%{recipient.ticket_link}` variable is
not being replaced when the canned response is loaded in the reply box; all
other link variables work. This is due to the recipient object not being
passed to the variableReplacer which means the ticket_link is not available.
This adds the recipient object to the variableReplacer so the ticket_link
variable is properly replaced like the others on load.

@protich protich merged commit 5055866 into osTicket:develop Mar 4, 2019

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