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version 7.2.13 quit unexpectedly on Mac #272

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sanjaymath opened this issue Nov 4, 2019 · 6 comments
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@sanjaymath
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@sanjaymath sanjaymath commented Nov 4, 2019

I have installed version 7.2.13 on my Macbook (running on OS X Yosemite 10.10.5), but it quits unexpectedly with an error message when I try to launch it. I tried to uninstall and reinstall, still the same.

I then uninstalled version 7.2.13 and installed version 7.2.7 instead, the latter works well. The problem is that I cannot open with version 7.2.7 the files that I created on my desktop computer with version 7.2.13.

Thanks in advance.

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@otfried otfried commented Nov 5, 2019

What is the error message you get?

@otfried otfried self-assigned this Nov 5, 2019
@otfried otfried added the OSX label Nov 5, 2019
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@otfried otfried commented Nov 5, 2019

When exactly did you download the ipe-7.2.13-mac.dmg file? Did you try ipe-7.2.12-mac.dmg as well?

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@sanjaymath sanjaymath commented Nov 5, 2019

Hi Otfried, thanks for the quick answer, and for developing this software in general !

I downloaded the ipe-7.2.13-mac.dmg file half an hour before the message I initially posted.

The app opens for half a second then shuts down and there is an error message showing up. It is in French as my laptop is in French. There is a yellow triangular warning sign with an exclamation mark, the title is something like "Ipe quit unexpectedly" and the content is : "Click on Reload to re-open the app. Click on Report to get more details and send a report to Apple." You have the choice between three buttons to click at the bottom, Ignore, Report or Reload.

I have just tried older versions of Ipe for Mac, versions 7.2.12 and 7.2.11 also crash the same way, but version 7.2.10 works well. Hope it helps you to locate the bug !

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@otfried otfried commented Nov 5, 2019

Can you press the "Report" button? It will create a window containing a long error message. It would be helpful if you can copy and paste this error message (you don't need to press the "Send to Apple" button that comes afterwards).

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@otfried otfried commented Nov 6, 2019

I could reproduce the problem on my old laptop running El Capitan.

I built Ipe again on that computer, and it works fine. You can download this version here:

https://www.dropbox.com/s/dizia73vrh5xlby/ipe-7.2.13-mac.dmg?dl=0

I will investigate what the problem is. I'm suspecting it may be one of the dependencies.

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@sanjaymath sanjaymath commented Nov 6, 2019

That version worked also with me, thank you very much for your help !

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