What is OTRS?
OTRS (the former Open Ticket Request System now stands for Open Technology – Real Service) is an open source ticket request system with many features to manage customer telephone calls and e-mails. It is distributed under the GNU AFFERO General Public License (AGPL) and tested on various Linux platforms. Do you receive many e-mails and want to answer them with a team of agents? You're going to love OTRS!
You can find a list of features in the online documentation.
It is distributed under the AFFERO GNU General Public License - see the accompanying COPYING file for more details.
Whether you need help in configuring or customizing OTRS or you want to be on the safe side, don't hesitate to contact us: We offer a wide range of professional services such as world-wide enterprise support, consulting and engineering including process design, implementation, customization, application support, and fully managed service.
Our Service Contracts guarantee instant help and professional support as well as support assessment and last but not least free access to OTRS Feature Add-ons - useful additional features for your OTRS.
The OTRS Group offers specific training programs in different countries. You can either participate in one of our public OTRS Administrator trainings which take place regularly, or benefit from an inhouse training that covers all the specific needs of your company.
- Perl 5.16.0 or higher
- Webserver with CGI support (CGI is not recommended)
- Apache2 + mod_perl2 or higher (recommended)
- MySQL 5.0 or higher
- PostgreSQL 8.4 or higher
- Oracle 10g or higher
- Use a modern web browser.
- These browsers are not supported:
- Internet Explorer before version 11
- Firefox before version 31
- Safari before version 6
Directories & Files