OVH Chatbot - Node.js
The main goal of this tool is to help OVH clients in order to have faster responses when you have some problems with OVH services. For example for web hosting you can ask why your website is broken and then this chatbot will find a solution to fix that.
Visit INSTALL.md to setup and test on Slack or Facebook.
bots--> Represent all the modules about the bot's answers and it's specific type with an intention already given.
config--> The configuration of tools and configuration variables are in this directory.
constants--> Represents the constants of the project.
controllers--> The controllers contain handler function of an express route.
diagnostics--> Contains all the modules for the diagnostics.
models--> Contains database models.
providers--> Tools used globally in all the project.
routes--> Route declarations of the API.
platforms--> Contains all the handlers to communicate with different platforms.
utils--> Contains all the utilities and API connector to make this chatbot works.
views--> Only to display a confirmations page when you logged in with your OVH account
This project handles callbacks for authentication, messages, delivery confirmation and postbacks. More details are available at the Facebook Documentations.
This project handles callbacks for authentication, messages and postback actions. More details are available at the Slack Documentations.
Web (OVH managers)
This project handles callbacks messages and postback actions. The authentication is handled by the managers.The bot only checks if the user is logged in or not.
The bot uses api.ai as a language processor.
To avoid confusions:
- Intent: what the user ask to the bot.
- Response: What the bot respond to an user.
All the intents needing processed responses can be found here.
This intents and response are translated in:
- English (US, CA, GB)
Currently, this bot is able to:
- diagnose a website
- diagnose a xDSL line
- diagnose a land line
- warn about the expiration of a service
- warn when an incident happens
More details here
- Refactor to typescript
- Docker compose
- Cloud diagnostics (vps)
- Order followup
- Improve conversation skill