diff --git a/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv4-and-ipv6.png b/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv4-and-ipv6.png index 6643307d12a..8fea4908539 100644 Binary files a/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv4-and-ipv6.png and b/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv4-and-ipv6.png differ diff --git a/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv4.png b/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv4.png deleted file mode 100644 index 17f619b4713..00000000000 Binary files a/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv4.png and /dev/null differ diff --git a/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv6.png b/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv6.png index 9af763d4139..fff70c02cd7 100644 Binary files a/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv6.png and b/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv6.png differ diff --git a/pages/web_cloud/web_hosting/diagnostic-not-secured/guide.de-de.md b/pages/web_cloud/web_hosting/diagnostic-not-secured/guide.de-de.md index 1b48955d065..961238fec7e 100644 --- a/pages/web_cloud/web_hosting/diagnostic-not-secured/guide.de-de.md +++ b/pages/web_cloud/web_hosting/diagnostic-not-secured/guide.de-de.md @@ -1,7 +1,7 @@ --- title: Was tun bei dem Fehler "Dies ist keine sichere Verbindung"? excerpt: Erfahren Sie hier, wie Sie bei sicherheitsrelevanten Fehlermeldungen auf Ihrer Website vorgehen -updated: 2025-04-28 +updated: 2025-10-09 --- ## Ziel @@ -25,7 +25,7 @@ Es können verschiedene Fehlermeldungen auftreten, wenn Ihre Website nicht errei ## Voraussetzungen -- Sie haben die Berechtigung zur Verwaltung der [DNS Server](/pages/web_cloud/domains/dns_server_general_information) und der [DNS Zone](/pages/web_cloud/domains/dns_zone_general_information) Ihrer Domain +- Sie haben die Berechtigung zur Verwaltung der [DNS-Server](/pages/web_cloud/domains/dns_server_general_information) und der [DNS-Zone](/pages/web_cloud/domains/dns_zone_general_information) Ihrer Domain. - Sie haben Zugriff auf Ihr [OVHcloud Kundencenter](/links/manager). ## In der praktischen Anwendung @@ -35,21 +35,38 @@ Um die Problemursache zu beheben müssen Sie: 1. Das korrekte Hosting identifizieren, mit dem Ihre Domain verbunden ist. 2. Auf dem betreffenden Hosting ein [SSL-Zertifikat](/pages/web_cloud/web_hosting/ssl_on_webhosting) für Ihre Domain erstellen, aktivieren oder verlängern. -### Schritt 1: Überprüfen des Webhostings der betroffenen Domain +### 1: Überprüfen des Webhostings der betroffenen Domain #### Die IP-Adresse des Hostings überprüfen Die [oben](#objective) genannten Fehlermeldungen bedeuten nicht unbedingt, dass Ihre Website auf einem unserer [Web Cloud Angebote](/links/web/hosting) gehostet wird. Überprüfen Sie daher die IP-Adresse des Servers, auf den Ihr [Domainname](/links/web/domains) verweist. -Um die IP-Adresse Ihres [OVHcloud Webhostings](/links/web/hosting) herauszufinden, gehen Sie in Ihrem [OVHcloud Kundencenter](/links/manager) zu `Web Cloud`{.action} und wählen Sie das betreffende Hosting unter `Hosting-Pakete`{.action} aus. - -Im Tab `Allgemeine Informationen`{.action} wird Ihnen die IPv4- und IPv6-Adresse Ihres Hostings angezeigt. - -![hosting-general-informations](/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv4-and-ipv6.png){.thumbnail} - -#### IP-Adresse in der DNS Zone überprüfen - -Überprüfen Sie nun, ob die in der [DNS Zone](/pages/web_cloud/domains/dns_zone_edit) hinterlegte IP-Adresse der Adresse Ihres [Webhostings](/links/web/hosting) entspricht. +Um die IP-Adresse Ihres [OVHcloud Webhostings](/links/web/hosting) herauszufinden, klicken Sie auf die Tabs, um die **3** Schritte anzuzeigen. + +> [!tabs] +> **Schritt 1** +>> +>> Loggen Sie sich in Ihr [OVHcloud Kundencenter](/links/manager) ein und gehen Sie dann in den Bereich `Web Cloud`{.action}. +>> +>> ![Web Cloud](/pages/assets/screens/control_panel/product-selection/web-cloud.png){.thumbnail} +>> +> **Schritt 2** +>> +>> Klicken Sie auf das Menü `Hosting-Pakete`{.action} und wählen Sie das betreffende Webhosting aus. +>> +>> ![Web Hosting](/pages/assets/screens/control_panel/product-selection/web-cloud/hosting-plans.png){.thumbnail} +>> +> **Schritt 3** +>> +>> Im Feld **Allgemeine Informationen** finden Sie die Adressen unter **IPv4** und **IPv6**. +>> +>> ![IPv4-IPv6](/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv4-and-ipv6.png){.thumbnail} +>> +>> Notieren Sie die IPv4- und/oder IPv6-Adresse und folgen Sie der Anleitung weiter. + +#### IP-Adresse in der DNS-Zone überprüfen + +Überprüfen Sie nun, ob die in der [DNS-Zone](/pages/web_cloud/domains/dns_zone_edit) hinterlegte IP-Adresse der Adresse Ihres [Webhostings](/links/web/hosting) entspricht. Loggen Sie sich in Ihr [OVHcloud Kundencenter](/links/manager) ein und gehen Sie in den Bereich `Web Cloud`{.action}. Klicken Sie auf das Menü `DNS-Zone`{.action} und wählen Sie den Domainnamen aus. @@ -68,7 +85,7 @@ Notieren Sie das "Ziel" des Eintrags vom Typ `A` Ihres Domainnamens: |Im Tab `DNS-Zone`{.action} gibt eine Nachricht an, dass Ihre Domain andere [DNS-Server](/pages/web_cloud/domains/dns_zone_edit) verwendet, die nicht dem Format "ns **?** .ovh.net" oder "dns **?** .ovh.net" entsprechen :

![warning_external_dns_srv](/pages/assets/screens/control_panel/product-selection/web-cloud/domain-dns/dns-zone/message-external-dns-servers.png){.thumbnail}|Kontaktieren Sie Ihren Webmaster oder einen [OVHcloud Partner](/links/partner) für mehr Informationen.| |Ihre Domain ist nicht im Bereich `Domainnamen`{.action} im [OVHcloud Kundencenter](/links/manager) aufgelistet.

Oder der Tab `DNS-Zone`{.action} Ihrer Domainname erscheint wie folgt:

![dns](/pages/assets/screens/control_panel/product-selection/web-cloud/domain-dns/zone-without-domain-top-of-the-page.png){.thumbnail}|Das bedeutet, dass dieser Domainname nicht in diesem [OVHcloud Kunden-Account](/links/manager) verwaltet wird.

Überprüfen Sie, ob er zu einem Ihrer anderen [OVHcloud Kunden-Accounts](/links/manager) gehört, falls Sie mehrere davon erstellt haben.

Sie können auch, um den Registrar Ihres Domainnamens herauszufinden sowie die tatsächlich verwendeten DNS-Server zu überprüfen, das [WHOIS Tool](https://www.ovh.de/support/werkzeuge/check_whois.pl) verwenden.

Falls nötig kontaktieren Sie Ihren Webmaster oder einen [OVHcloud Partner](/links/partner).| -### Schritt 2: Das SSL-Zertifikat Ihres Hostings überprüfen +### 2: Das SSL-Zertifikat Ihres Hostings überprüfen Überprüfen Sie im Tab `Allgemeine Informationen`{.action} Ihres OVHcloud Hostings den Abschnitt `SSL-Zertifikat`: diff --git a/pages/web_cloud/web_hosting/diagnostic-not-secured/guide.en-asia.md b/pages/web_cloud/web_hosting/diagnostic-not-secured/guide.en-asia.md index 643f3f5e872..ff865b4f312 100644 --- a/pages/web_cloud/web_hosting/diagnostic-not-secured/guide.en-asia.md +++ b/pages/web_cloud/web_hosting/diagnostic-not-secured/guide.en-asia.md @@ -1,7 +1,7 @@ --- title: What to do if you get a "Your connection is not private" error? excerpt: How to react to a security error message on your website -updated: 2025-04-28 +updated: 2025-10-09 --- ## Objective @@ -36,17 +36,34 @@ To solve this issue, you will need to: 1. Determine the hosting plan to which your domain name is linked, in order to intervene on the correct server. 2. Create, activate or renew a [SSL certificate](/pages/web_cloud/web_hosting/ssl_on_webhosting) for your domain name on the concerned hosting plan. -### Step 1: check the hosting plan attached to your domain name +### 1: check the hosting plan attached to your domain name #### Check the hosting IP address The error messages mentioned [above](#objective) do not necessarily mean that your website is hosted on one of our [Web Cloud offers](/links/web/hosting). For this reason, you will need to check the IP address of the server your [domain name](/links/web/domains) is attached to. -To find the IP address of your [OVHcloud hosting plan](/links/web/hosting), click on `Web Cloud`{.action} in the top of your [OVHcloud Control Panel](/links/manager), then on `Hosting plans`{.action}. - -In the `General information`{.action} tab, note the IPV4 and/or IPV6 address of your Web hosting. - -![hosting-general-informations](/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv4-and-ipv6.png){.thumbnail} +To find the IP address of your [OVHcloud hosting plan](/links/web/hosting), click on the tabs below to view each of the **3** steps. + +> [!tabs] +> **Step 1** +>> +>> Log in to the [OVHcloud Control Panel](/links/manager), then go to the `Web Cloud`{.action} section. +>> +>> ![Web Cloud](/pages/assets/screens/control_panel/product-selection/web-cloud.png){.thumbnail} +>> +> **Step 2** +>> +>> Click the `Hosting plans`{.action} menu, then select the web hosting plan concerned. +>> +>> ![Web Hosting](/pages/assets/screens/control_panel/product-selection/web-cloud/hosting-plans.png){.thumbnail} +>> +> **Step 3** +>> +>> In the **General information** box, you will see the addresses under **IPv4** and **IPv6**. +>> +>> ![IPv4-IPv6](/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv4-and-ipv6.png){.thumbnail} +>> +>> Note the IPv4 and/or IPv6 address, then continue reading the guide. #### Check the IP address in the DNS zone @@ -69,7 +86,7 @@ Note the target of the `A` record for your domain name: |In the `DNS Zone`{.action} tab, a message indicates that your domain uses other [DNS](/pages/web_cloud/domains/dns_zone_edit) servers and these do not appear as "ns **?** .ovh.net" or "dns **?**.ovh.net" :

![warning_external_dns_srv](/pages/assets/screens/control_panel/product-selection/web-cloud/domain-dns/dns-zone/message-external-dns-servers.png){.thumbnail}|Contact your webmaster or the [OVHcloud partners](/links/partner) for further information.| |Your domain name does not appear in the `Domain names`{.action} section of your [OVHcloud Control Panel](/links/manager).

Or your domain's `DNS Zone`{.action} tab appears as follows:

![dns](/pages/assets/screens/control_panel/product-selection/web-cloud/domain-dns/zone-without-domain-top-of-the-page.png){.thumbnail}|It means that your domain name is not managed from your [OVHcloud Control Panel](/links/manager).

Check if it is managed from one of your other [OVHcloud customer accounts](/links/manager), if you have created more than one of them.

You can also check the registrar of your domain name and its actual DNS servers with our [WHOIS tool](/links/web/domains-whois).

If necessary, contact your webmaster or the [OVHcloud partners](/links/partner) about this.| -### Step 2: check your hosting plan’s SSL certificate +### 2: check your hosting plan’s SSL certificate In the `General information`{.action} tab of the concerned hosting plan within your [OVHcloud Control Panel](/links/manager), check the `SSL certificate` section: diff --git a/pages/web_cloud/web_hosting/diagnostic-not-secured/guide.en-au.md b/pages/web_cloud/web_hosting/diagnostic-not-secured/guide.en-au.md index 643f3f5e872..ff865b4f312 100644 --- a/pages/web_cloud/web_hosting/diagnostic-not-secured/guide.en-au.md +++ b/pages/web_cloud/web_hosting/diagnostic-not-secured/guide.en-au.md @@ -1,7 +1,7 @@ --- title: What to do if you get a "Your connection is not private" error? excerpt: How to react to a security error message on your website -updated: 2025-04-28 +updated: 2025-10-09 --- ## Objective @@ -36,17 +36,34 @@ To solve this issue, you will need to: 1. Determine the hosting plan to which your domain name is linked, in order to intervene on the correct server. 2. Create, activate or renew a [SSL certificate](/pages/web_cloud/web_hosting/ssl_on_webhosting) for your domain name on the concerned hosting plan. -### Step 1: check the hosting plan attached to your domain name +### 1: check the hosting plan attached to your domain name #### Check the hosting IP address The error messages mentioned [above](#objective) do not necessarily mean that your website is hosted on one of our [Web Cloud offers](/links/web/hosting). For this reason, you will need to check the IP address of the server your [domain name](/links/web/domains) is attached to. -To find the IP address of your [OVHcloud hosting plan](/links/web/hosting), click on `Web Cloud`{.action} in the top of your [OVHcloud Control Panel](/links/manager), then on `Hosting plans`{.action}. - -In the `General information`{.action} tab, note the IPV4 and/or IPV6 address of your Web hosting. - -![hosting-general-informations](/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv4-and-ipv6.png){.thumbnail} +To find the IP address of your [OVHcloud hosting plan](/links/web/hosting), click on the tabs below to view each of the **3** steps. + +> [!tabs] +> **Step 1** +>> +>> Log in to the [OVHcloud Control Panel](/links/manager), then go to the `Web Cloud`{.action} section. +>> +>> ![Web Cloud](/pages/assets/screens/control_panel/product-selection/web-cloud.png){.thumbnail} +>> +> **Step 2** +>> +>> Click the `Hosting plans`{.action} menu, then select the web hosting plan concerned. +>> +>> ![Web Hosting](/pages/assets/screens/control_panel/product-selection/web-cloud/hosting-plans.png){.thumbnail} +>> +> **Step 3** +>> +>> In the **General information** box, you will see the addresses under **IPv4** and **IPv6**. +>> +>> ![IPv4-IPv6](/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv4-and-ipv6.png){.thumbnail} +>> +>> Note the IPv4 and/or IPv6 address, then continue reading the guide. #### Check the IP address in the DNS zone @@ -69,7 +86,7 @@ Note the target of the `A` record for your domain name: |In the `DNS Zone`{.action} tab, a message indicates that your domain uses other [DNS](/pages/web_cloud/domains/dns_zone_edit) servers and these do not appear as "ns **?** .ovh.net" or "dns **?**.ovh.net" :

![warning_external_dns_srv](/pages/assets/screens/control_panel/product-selection/web-cloud/domain-dns/dns-zone/message-external-dns-servers.png){.thumbnail}|Contact your webmaster or the [OVHcloud partners](/links/partner) for further information.| |Your domain name does not appear in the `Domain names`{.action} section of your [OVHcloud Control Panel](/links/manager).

Or your domain's `DNS Zone`{.action} tab appears as follows:

![dns](/pages/assets/screens/control_panel/product-selection/web-cloud/domain-dns/zone-without-domain-top-of-the-page.png){.thumbnail}|It means that your domain name is not managed from your [OVHcloud Control Panel](/links/manager).

Check if it is managed from one of your other [OVHcloud customer accounts](/links/manager), if you have created more than one of them.

You can also check the registrar of your domain name and its actual DNS servers with our [WHOIS tool](/links/web/domains-whois).

If necessary, contact your webmaster or the [OVHcloud partners](/links/partner) about this.| -### Step 2: check your hosting plan’s SSL certificate +### 2: check your hosting plan’s SSL certificate In the `General information`{.action} tab of the concerned hosting plan within your [OVHcloud Control Panel](/links/manager), check the `SSL certificate` section: diff --git a/pages/web_cloud/web_hosting/diagnostic-not-secured/guide.en-ca.md b/pages/web_cloud/web_hosting/diagnostic-not-secured/guide.en-ca.md index d30d28876d3..b9bf5913033 100644 --- a/pages/web_cloud/web_hosting/diagnostic-not-secured/guide.en-ca.md +++ b/pages/web_cloud/web_hosting/diagnostic-not-secured/guide.en-ca.md @@ -1,7 +1,7 @@ --- title: What to do if you get a "Your connection is not private" error? excerpt: How to react to a security error message on your website -updated: 2025-04-28 +updated: 2025-10-09 --- ## Objective @@ -36,17 +36,34 @@ To solve this issue, you will need to: 1. Determine the hosting plan to which your domain name is linked, in order to intervene on the correct server. 2. Create, activate or renew a [SSL certificate](/pages/web_cloud/web_hosting/ssl_on_webhosting) for your domain name on the concerned hosting plan. -### Step 1: check the hosting plan attached to your domain name +### 1: check the hosting plan attached to your domain name #### Check the hosting IP address The error messages mentioned [above](#objective) do not necessarily mean that your website is hosted on one of our [Web Cloud offers](/links/web/hosting). For this reason, you will need to check the IP address of the server your [domain name](/links/web/domains) is attached to. -To find the IP address of your [OVHcloud hosting plan](/links/web/hosting), click on `Web Cloud`{.action} in the top of your [OVHcloud Control Panel](/links/manager), then on `Hosting plans`{.action}. - -In the `General information`{.action} tab, note the IPV4 and/or IPV6 address of your Web hosting. - -![hosting-general-informations](/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv4-and-ipv6.png){.thumbnail} +To find the IP address of your [OVHcloud hosting plan](/links/web/hosting), click on the tabs below to view each of the **3** steps. + +> [!tabs] +> **Step 1** +>> +>> Log in to the [OVHcloud Control Panel](/links/manager), then go to the `Web Cloud`{.action} section. +>> +>> ![Web Cloud](/pages/assets/screens/control_panel/product-selection/web-cloud.png){.thumbnail} +>> +> **Step 2** +>> +>> Click the `Hosting plans`{.action} menu, then select the web hosting plan concerned. +>> +>> ![Web Hosting](/pages/assets/screens/control_panel/product-selection/web-cloud/hosting-plans.png){.thumbnail} +>> +> **Step 3** +>> +>> In the **General information** box, you will see the addresses under **IPv4** and **IPv6**. +>> +>> ![IPv4-IPv6](/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv4-and-ipv6.png){.thumbnail} +>> +>> Note the IPv4 and/or IPv6 address, then continue reading the guide. #### Check the IP address in the DNS zone @@ -69,7 +86,7 @@ Note the target of the `A` record for your domain name: |In the `DNS Zone`{.action} tab, a message indicates that your domain uses other [DNS](/pages/web_cloud/domains/dns_zone_edit) servers and these do not appear as "ns **?** .ovh.net" or "dns **?**.ovh.net" :

![warning_external_dns_srv](/pages/assets/screens/control_panel/product-selection/web-cloud/domain-dns/dns-zone/message-external-dns-servers.png){.thumbnail}|Contact your webmaster or the [OVHcloud partners](/links/partner) for further information.| |Your domain name does not appear in the `Domain names`{.action} section of your [OVHcloud Control Panel](/links/manager).

Or your domain's `DNS Zone`{.action} tab appears as follows:

![dns](/pages/assets/screens/control_panel/product-selection/web-cloud/domain-dns/zone-without-domain-top-of-the-page.png){.thumbnail}|It means that your domain name is not managed from your [OVHcloud Control Panel](/links/manager).

Check if it is managed from one of your other [OVHcloud customer accounts](/links/manager), if you have created more than one of them.

You can also check the registrar of your domain name and its actual DNS servers with our [WHOIS tool](/links/web/domains-whois).

If necessary, contact your webmaster or the [OVHcloud partners](/links/partner) about this.| -### Step 2: check your hosting plan’s SSL certificate +### 2: check your hosting plan’s SSL certificate In the `General information`{.action} tab of the concerned hosting plan within your [OVHcloud Control Panel](/links/manager), check the `SSL certificate` section: diff --git a/pages/web_cloud/web_hosting/diagnostic-not-secured/guide.en-gb.md b/pages/web_cloud/web_hosting/diagnostic-not-secured/guide.en-gb.md index cbc7fd58fcf..0e6d3d4661d 100644 --- a/pages/web_cloud/web_hosting/diagnostic-not-secured/guide.en-gb.md +++ b/pages/web_cloud/web_hosting/diagnostic-not-secured/guide.en-gb.md @@ -1,7 +1,7 @@ --- title: What to do if you get a "Your connection is not private" error? excerpt: How to react to a security error message on your website -updated: 2025-04-28 +updated: 2025-10-09 --- ## Objective @@ -35,17 +35,34 @@ To solve this issue, you will need to: 1. Determine the hosting plan to which your domain name is linked, in order to intervene on the correct server. 2. Create, activate or renew a [SSL certificate](/pages/web_cloud/web_hosting/ssl_on_webhosting) for your domain name on the concerned hosting plan. -### Step 1: Check the hosting plan attached to your domain name +### 1: Check the hosting plan attached to your domain name #### Check the hosting IP address The error messages mentioned [above](#objective) do not necessarily mean that your website is hosted on one of our [Web Cloud offers](/links/web/hosting). For this reason, you will need to check the IP address of the server your [domain name](/links/web/domains) is attached to. -To find the IP address of your [OVHcloud hosting plan](/links/web/hosting), click on `Web Cloud`{.action} in the top of your [OVHcloud Control Panel](/links/manager), then on `Hosting plans`{.action}. - -In the `General information`{.action} tab, note the IPv4 and/or IPv6 address of your web hosting. - -![hosting-general-informations](/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv4-and-ipv6.png){.thumbnail} +To find the IP address of your [OVHcloud hosting plan](/links/web/hosting), click on the tabs below to view each of the **3** steps. + +> [!tabs] +> **Step 1** +>> +>> Log in to the [OVHcloud Control Panel](/links/manager), then go to the `Web Cloud`{.action} section. +>> +>> ![Web Cloud](/pages/assets/screens/control_panel/product-selection/web-cloud.png){.thumbnail} +>> +> **Step 2** +>> +>> Click the `Hosting plans`{.action} menu, then select the web hosting plan concerned. +>> +>> ![Web Hosting](/pages/assets/screens/control_panel/product-selection/web-cloud/hosting-plans.png){.thumbnail} +>> +> **Step 3** +>> +>> In the **General information** box, you will see the addresses under **IPv4** and **IPv6**. +>> +>> ![IPv4-IPv6](/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv4-and-ipv6.png){.thumbnail} +>> +>> Note the IPv4 and/or IPv6 address, then continue reading the guide. #### Check the IP address in the DNS zone @@ -68,7 +85,7 @@ Note the target of the `A` record for your domain name: |In the `DNS Zone`{.action} tab, a message indicates that your domain uses other [DNS](/pages/web_cloud/domains/dns_zone_edit) servers and these do not appear as "ns **?** .ovh.net" or "dns **?**.ovh.net" :

![warning_external_dns_srv](/pages/assets/screens/control_panel/product-selection/web-cloud/domain-dns/dns-zone/message-external-dns-servers.png){.thumbnail}|Contact your webmaster or the [OVHcloud partners](/links/partner) for further information.| |Your domain name does not appear in the `Domain names`{.action} section of your [OVHcloud Control Panel](/links/manager).

Or your domain's `DNS Zone`{.action} tab appears as follows:

![dns](/pages/assets/screens/control_panel/product-selection/web-cloud/domain-dns/zone-without-domain-top-of-the-page.png){.thumbnail}|It means that your domain name is not managed from your [OVHcloud Control Panel](/links/manager).

Check if it is managed from one of your other [OVHcloud customer accounts](/links/manager), if you have created more than one of them.

You can also check the registrar of your domain name and its actual DNS servers with our [WHOIS tool](/links/web/domains-whois).

If necessary, contact your webmaster or the [OVHcloud partners](/links/partner) about this.| -### Step 2: check your Web Hosting plan’s SSL certificate +### 2: check your Web Hosting plan’s SSL certificate In the `General information`{.action} tab of the concerned hosting plan within your [OVHcloud Control Panel](/links/manager), check the `SSL certificate` section: diff --git a/pages/web_cloud/web_hosting/diagnostic-not-secured/guide.en-ie.md b/pages/web_cloud/web_hosting/diagnostic-not-secured/guide.en-ie.md index f598aff5a4d..ffba59f20ff 100644 --- a/pages/web_cloud/web_hosting/diagnostic-not-secured/guide.en-ie.md +++ b/pages/web_cloud/web_hosting/diagnostic-not-secured/guide.en-ie.md @@ -1,7 +1,7 @@ --- title: What to do if you get a "Your connection is not private" error? excerpt: How to react to a security error message on your website -updated: 2025-04-28 +updated: 2025-10-09 --- ## Objective @@ -36,17 +36,34 @@ To solve this issue, you will need to: 1. Determine the hosting plan to which your domain name is linked, in order to intervene on the correct server. 2. Create, activate or renew a [SSL certificate](/pages/web_cloud/web_hosting/ssl_on_webhosting) for your domain name on the concerned hosting plan. -### Step 1: check the hosting plan attached to your domain name +### 1: check the hosting plan attached to your domain name #### Check the hosting IP address The error messages mentioned [above](#objective) do not necessarily mean that your website is hosted on one of our [Web Cloud offers](/links/web/hosting). For this reason, you will need to check the IP address of the server your [domain name](/links/web/domains) is attached to. -To find the IP address of your [OVHcloud hosting plan](/links/web/hosting), click on `Web Cloud`{.action} in the top of your [OVHcloud Control Panel](/links/manager), then on `Hosting plans`{.action} . - -In the `General information`{.action} tab, note the IPV4 and/or IPV6 address of your Web hosting. - -![hosting-general-informations](/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv4-and-ipv6.png){.thumbnail} +To find the IP address of your [OVHcloud hosting plan](/links/web/hosting), click on the tabs below to view each of the **3** steps. + +> [!tabs] +> **Step 1** +>> +>> Log in to the [OVHcloud Control Panel](/links/manager), then go to the `Web Cloud`{.action} section. +>> +>> ![Web Cloud](/pages/assets/screens/control_panel/product-selection/web-cloud.png){.thumbnail} +>> +> **Step 2** +>> +>> Click the `Hosting plans`{.action} menu, then select the web hosting plan concerned. +>> +>> ![Web Hosting](/pages/assets/screens/control_panel/product-selection/web-cloud/hosting-plans.png){.thumbnail} +>> +> **Step 3** +>> +>> In the **General information** box, you will see the addresses under **IPv4** and **IPv6**. +>> +>> ![IPv4-IPv6](/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv4-and-ipv6.png){.thumbnail} +>> +>> Note the IPv4 and/or IPv6 address, then continue reading the guide. #### Check the IP address in the DNS zone @@ -69,7 +86,7 @@ Note the target of the `A` record for your domain name: |In the `DNS Zone`{.action} tab, a message indicates that your domain uses other [DNS](/pages/web_cloud/domains/dns_zone_edit) servers and these do not appear as "ns **?** .ovh.net" or "dns **?**.ovh.net" :

![warning_external_dns_srv](/pages/assets/screens/control_panel/product-selection/web-cloud/domain-dns/dns-zone/message-external-dns-servers.png){.thumbnail}|Contact your webmaster or the [OVHcloud partners](/links/partner) for further information.| |Your domain name does not appear in the `Domain names`{.action} section of your [OVHcloud Control Panel](/links/manager).

Or your domain's `DNS Zone`{.action} tab appears as follows:

![dns](/pages/assets/screens/control_panel/product-selection/web-cloud/domain-dns/zone-without-domain-top-of-the-page.png){.thumbnail}|It means that your domain name is not managed from your [OVHcloud Control Panel](/links/manager).

Check if it is managed from one of your other [OVHcloud customer accounts](/links/manager), if you have created more than one of them.

You can also check the registrar of your domain name and its actual DNS servers with our [WHOIS tool](/links/web/domains-whois).

If necessary, contact your webmaster or the [OVHcloud partners](/links/partner) about this.| -### Step 2: check your hosting plan’s SSL certificate +### 2: check your hosting plan’s SSL certificate In the `General information`{.action} tab of the concerned hosting plan within your [OVHcloud Control Panel](/links/manager), check the `SSL certificate` section: diff --git a/pages/web_cloud/web_hosting/diagnostic-not-secured/guide.en-sg.md b/pages/web_cloud/web_hosting/diagnostic-not-secured/guide.en-sg.md index 643f3f5e872..ff865b4f312 100644 --- a/pages/web_cloud/web_hosting/diagnostic-not-secured/guide.en-sg.md +++ b/pages/web_cloud/web_hosting/diagnostic-not-secured/guide.en-sg.md @@ -1,7 +1,7 @@ --- title: What to do if you get a "Your connection is not private" error? excerpt: How to react to a security error message on your website -updated: 2025-04-28 +updated: 2025-10-09 --- ## Objective @@ -36,17 +36,34 @@ To solve this issue, you will need to: 1. Determine the hosting plan to which your domain name is linked, in order to intervene on the correct server. 2. Create, activate or renew a [SSL certificate](/pages/web_cloud/web_hosting/ssl_on_webhosting) for your domain name on the concerned hosting plan. -### Step 1: check the hosting plan attached to your domain name +### 1: check the hosting plan attached to your domain name #### Check the hosting IP address The error messages mentioned [above](#objective) do not necessarily mean that your website is hosted on one of our [Web Cloud offers](/links/web/hosting). For this reason, you will need to check the IP address of the server your [domain name](/links/web/domains) is attached to. -To find the IP address of your [OVHcloud hosting plan](/links/web/hosting), click on `Web Cloud`{.action} in the top of your [OVHcloud Control Panel](/links/manager), then on `Hosting plans`{.action}. - -In the `General information`{.action} tab, note the IPV4 and/or IPV6 address of your Web hosting. - -![hosting-general-informations](/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv4-and-ipv6.png){.thumbnail} +To find the IP address of your [OVHcloud hosting plan](/links/web/hosting), click on the tabs below to view each of the **3** steps. + +> [!tabs] +> **Step 1** +>> +>> Log in to the [OVHcloud Control Panel](/links/manager), then go to the `Web Cloud`{.action} section. +>> +>> ![Web Cloud](/pages/assets/screens/control_panel/product-selection/web-cloud.png){.thumbnail} +>> +> **Step 2** +>> +>> Click the `Hosting plans`{.action} menu, then select the web hosting plan concerned. +>> +>> ![Web Hosting](/pages/assets/screens/control_panel/product-selection/web-cloud/hosting-plans.png){.thumbnail} +>> +> **Step 3** +>> +>> In the **General information** box, you will see the addresses under **IPv4** and **IPv6**. +>> +>> ![IPv4-IPv6](/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv4-and-ipv6.png){.thumbnail} +>> +>> Note the IPv4 and/or IPv6 address, then continue reading the guide. #### Check the IP address in the DNS zone @@ -69,7 +86,7 @@ Note the target of the `A` record for your domain name: |In the `DNS Zone`{.action} tab, a message indicates that your domain uses other [DNS](/pages/web_cloud/domains/dns_zone_edit) servers and these do not appear as "ns **?** .ovh.net" or "dns **?**.ovh.net" :

![warning_external_dns_srv](/pages/assets/screens/control_panel/product-selection/web-cloud/domain-dns/dns-zone/message-external-dns-servers.png){.thumbnail}|Contact your webmaster or the [OVHcloud partners](/links/partner) for further information.| |Your domain name does not appear in the `Domain names`{.action} section of your [OVHcloud Control Panel](/links/manager).

Or your domain's `DNS Zone`{.action} tab appears as follows:

![dns](/pages/assets/screens/control_panel/product-selection/web-cloud/domain-dns/zone-without-domain-top-of-the-page.png){.thumbnail}|It means that your domain name is not managed from your [OVHcloud Control Panel](/links/manager).

Check if it is managed from one of your other [OVHcloud customer accounts](/links/manager), if you have created more than one of them.

You can also check the registrar of your domain name and its actual DNS servers with our [WHOIS tool](/links/web/domains-whois).

If necessary, contact your webmaster or the [OVHcloud partners](/links/partner) about this.| -### Step 2: check your hosting plan’s SSL certificate +### 2: check your hosting plan’s SSL certificate In the `General information`{.action} tab of the concerned hosting plan within your [OVHcloud Control Panel](/links/manager), check the `SSL certificate` section: diff --git a/pages/web_cloud/web_hosting/diagnostic-not-secured/guide.en-us.md b/pages/web_cloud/web_hosting/diagnostic-not-secured/guide.en-us.md index 9c79574e1b5..ffba59f20ff 100644 --- a/pages/web_cloud/web_hosting/diagnostic-not-secured/guide.en-us.md +++ b/pages/web_cloud/web_hosting/diagnostic-not-secured/guide.en-us.md @@ -1,7 +1,7 @@ --- title: What to do if you get a "Your connection is not private" error? excerpt: How to react to a security error message on your website -updated: 2025-04-28 +updated: 2025-10-09 --- ## Objective @@ -36,17 +36,34 @@ To solve this issue, you will need to: 1. Determine the hosting plan to which your domain name is linked, in order to intervene on the correct server. 2. Create, activate or renew a [SSL certificate](/pages/web_cloud/web_hosting/ssl_on_webhosting) for your domain name on the concerned hosting plan. -### Step 1: check the hosting plan attached to your domain name +### 1: check the hosting plan attached to your domain name #### Check the hosting IP address The error messages mentioned [above](#objective) do not necessarily mean that your website is hosted on one of our [Web Cloud offers](/links/web/hosting). For this reason, you will need to check the IP address of the server your [domain name](/links/web/domains) is attached to. -To find the IP address of your [OVHcloud hosting plan](/links/web/hosting), click on `Web Cloud`{.action} in the top of your [OVHcloud Control Panel](/links/manager), then on `Hosting plans`{.action}. - -In the `General information`{.action} tab, note the IPV4 and/or IPV6 address of your Web hosting. - -![hosting-general-informations](/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv4-and-ipv6.png){.thumbnail} +To find the IP address of your [OVHcloud hosting plan](/links/web/hosting), click on the tabs below to view each of the **3** steps. + +> [!tabs] +> **Step 1** +>> +>> Log in to the [OVHcloud Control Panel](/links/manager), then go to the `Web Cloud`{.action} section. +>> +>> ![Web Cloud](/pages/assets/screens/control_panel/product-selection/web-cloud.png){.thumbnail} +>> +> **Step 2** +>> +>> Click the `Hosting plans`{.action} menu, then select the web hosting plan concerned. +>> +>> ![Web Hosting](/pages/assets/screens/control_panel/product-selection/web-cloud/hosting-plans.png){.thumbnail} +>> +> **Step 3** +>> +>> In the **General information** box, you will see the addresses under **IPv4** and **IPv6**. +>> +>> ![IPv4-IPv6](/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv4-and-ipv6.png){.thumbnail} +>> +>> Note the IPv4 and/or IPv6 address, then continue reading the guide. #### Check the IP address in the DNS zone @@ -69,7 +86,7 @@ Note the target of the `A` record for your domain name: |In the `DNS Zone`{.action} tab, a message indicates that your domain uses other [DNS](/pages/web_cloud/domains/dns_zone_edit) servers and these do not appear as "ns **?** .ovh.net" or "dns **?**.ovh.net" :

![warning_external_dns_srv](/pages/assets/screens/control_panel/product-selection/web-cloud/domain-dns/dns-zone/message-external-dns-servers.png){.thumbnail}|Contact your webmaster or the [OVHcloud partners](/links/partner) for further information.| |Your domain name does not appear in the `Domain names`{.action} section of your [OVHcloud Control Panel](/links/manager).

Or your domain's `DNS Zone`{.action} tab appears as follows:

![dns](/pages/assets/screens/control_panel/product-selection/web-cloud/domain-dns/zone-without-domain-top-of-the-page.png){.thumbnail}|It means that your domain name is not managed from your [OVHcloud Control Panel](/links/manager).

Check if it is managed from one of your other [OVHcloud customer accounts](/links/manager), if you have created more than one of them.

You can also check the registrar of your domain name and its actual DNS servers with our [WHOIS tool](/links/web/domains-whois).

If necessary, contact your webmaster or the [OVHcloud partners](/links/partner) about this.| -### Step 2: check your hosting plan’s SSL certificate +### 2: check your hosting plan’s SSL certificate In the `General information`{.action} tab of the concerned hosting plan within your [OVHcloud Control Panel](/links/manager), check the `SSL certificate` section: diff --git a/pages/web_cloud/web_hosting/diagnostic-not-secured/guide.es-es.md b/pages/web_cloud/web_hosting/diagnostic-not-secured/guide.es-es.md index 87ddf0e8831..54a2cb04527 100644 --- a/pages/web_cloud/web_hosting/diagnostic-not-secured/guide.es-es.md +++ b/pages/web_cloud/web_hosting/diagnostic-not-secured/guide.es-es.md @@ -1,7 +1,7 @@ --- title: "¿Qué hacer en caso de error « La conexión no es privada »?" excerpt: "Responder en caso de que aparezca un mensaje de error relacionado con la seguridad de su sitio web" -updated: 2025-04-28 +updated: 2025-10-09 --- ## Objetivo @@ -36,17 +36,34 @@ Para resolver esta anomalía, deberá: 1. determinar el alojamiento al que está asociado el dominio para intervenir en el servidor correcto; 2. crear, activar o renovar un [certificado SSL](/pages/web_cloud/web_hosting/ssl_on_webhosting) para su nombre de dominio en el alojamiento correspondiente. -### Etapa 1: comprobar el alojamiento asociado a su dominio +### 1: Comprobar el alojamiento asociado a su dominio #### Comprobar la dirección IP del alojamiento Los mensajes de error mencionados [anteriormente](#objective) no significan necesariamente que su sitio web esté alojado en uno de nuestros [planes Web Cloud](/links/web/hosting). Por lo tanto, debe comprobar la dirección IP del servidor al que está asociado su [dominio](/links/web/domains). -Para encontrar la dirección IP de su [hosting OVHcloud](/links/web/hosting), haga clic en el botón `Web Cloud`{.action} situado en la esquina superior derecha de su [área de cliente de OVHcloud](/links/manager) y seleccione el alojamiento correspondiente. - -En la pestaña `Información general`{.action}, indique la dirección IPV4 y/o IPV6 de su alojamiento. - -![hosting-general-informations](/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv4-and-ipv6.png){.thumbnail} +Para encontrar la dirección IP de su [alojamiento OVHcloud](/links/web/hosting), haga clic en las fichas siguientes para ver cada uno de los **3** etapas. + +> [!tabs] +> **Etapa 1** +>> +>> Conéctese a su [área de cliente de OVHcloud](/links/manager) y acceda a la sección `Web Cloud`{.action}. +>> +>> ![Web Cloud](/pages/assets/screens/control_panel/product-selection/web-cloud.png){.thumbnail} +>> +> **Etapa 2** +>> +>> Haga clic en el menú `Alojamientos`{.action} y seleccione el alojamiento web correspondiente. +>> +>> ![Web Hosting](/pages/assets/screens/control_panel/product-selection/web-cloud/hosting-plans.png){.thumbnail} +>> +> **Etapa 3** +>> +>> En el cuadro **Información general**, encontrará las menciones **IPv4** y **IPv6**. +>> +>> ![IPv4-IPv6](/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv4-and-ipv6.png){.thumbnail} +>> +>> Anote la dirección IPv4 y/o IPv6, y continúe leyendo la guía. #### Verificar la dirección IP en la zona DNS @@ -69,7 +86,7 @@ Anote el destino del registro de tipo `A` para su dominio: |En la pestaña `Zona DNS`{.action}, un mensaje indica que su dominio utiliza otros servidores [DNS](/pages/web_cloud/domains/dns_zone_edit) y estos no aparecen en el formato « ns **?** .ovh.net » o « dns **?** .ovh.net »:

![warning_external_dns_srv](/pages/assets/screens/control_panel/product-selection/web-cloud/domain-dns/dns-zone/message-external-dns-servers.png){.thumbnail}|Contacte con su webmaster o los [partners de OVHcloud](/links/partner) al respecto.| |Su nombre de dominio no aparece en la sección `Dominios`{.action} de su [área de cliente OVHcloud](/links/manager).

O la pestaña `Zona DNS`{.action} de su dominio se muestra de la siguiente manera:

![zonedns_ndd_pas_en_lec2](/pages/assets/screens/control_panel/product-selection/web-cloud/domain-dns/zone-without-domain-top-of-the-page.png){.thumbnail}|Significa que su dominio no es gestionado desde su [área de cliente de OVHcloud](/links/manager).

Compruebe que no esté gestionado desde cualquiera de sus [cuentas OVHcloud](/links/manager), si ha creado varias.

También puede determinar su agente registrador y los servidores DNS a los que está asociado a través de nuestro herramienta [WHOIS](https://www.ovh.com/fr/support/outils/check_whois.pl).

Si es necesario, contacte con su webmaster o los [partners de OVHcloud](/links/partner) al respecto.| -### Etapa 2: verificar el certificado SSL de su alojamiento +### 2: Verificar el certificado SSL de su alojamiento En la pestaña `Información general`{.action} de su alojamiento OVHcloud, consulte el apartado `Certificado SSL`. diff --git a/pages/web_cloud/web_hosting/diagnostic-not-secured/guide.es-us.md b/pages/web_cloud/web_hosting/diagnostic-not-secured/guide.es-us.md index d9889d6f3af..0a6addaa09c 100644 --- a/pages/web_cloud/web_hosting/diagnostic-not-secured/guide.es-us.md +++ b/pages/web_cloud/web_hosting/diagnostic-not-secured/guide.es-us.md @@ -1,7 +1,7 @@ --- title: "¿Qué hacer en caso de error « La conexión no es privada »?" excerpt: "Responder en caso de que aparezca un mensaje de error relacionado con la seguridad de su sitio web" -updated: 2025-04-28 +updated: 2025-10-09 --- ## Objetivo @@ -36,17 +36,34 @@ Para resolver esta anomalía, deberá: 1. determinar el alojamiento al que está asociado el dominio para intervenir en el servidor correcto; 2. crear, activar o renovar un [certificado SSL](/pages/web_cloud/web_hosting/ssl_on_webhosting) para su nombre de dominio en el alojamiento correspondiente. -### Etapa 1: comprobar el alojamiento asociado a su dominio +### 1: Comprobar el alojamiento asociado a su dominio #### Comprobar la dirección IP del alojamiento Los mensajes de error mencionados [anteriormente](#objective) no significan necesariamente que su sitio web esté alojado en uno de nuestros [planes Web Cloud](/links/web/hosting). Por lo tanto, debe comprobar la dirección IP del servidor al que está asociado su [dominio](/links/web/domains). -Para encontrar la dirección IP de su [hosting OVHcloud](/links/web/hosting), haga clic en el botón `Web Cloud`{.action} situado en la esquina superior derecha de su [área de cliente de OVHcloud](/links/manager) y seleccione el alojamiento correspondiente. - -En la pestaña `Información general`{.action}, indique la dirección IPV4 y/o IPV6 de su alojamiento. - -![hosting-general-informations](/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv4-and-ipv6.png){.thumbnail} +Para encontrar la dirección IP de su [alojamiento OVHcloud](/links/web/hosting), haga clic en las fichas siguientes para ver cada uno de los **3** etapas. + +> [!tabs] +> **Etapa 1** +>> +>> Conéctese a su [área de cliente de OVHcloud](/links/manager) y acceda a la sección `Web Cloud`{.action}. +>> +>> ![Web Cloud](/pages/assets/screens/control_panel/product-selection/web-cloud.png){.thumbnail} +>> +> **Etapa 2** +>> +>> Haga clic en el menú `Alojamientos`{.action} y seleccione el alojamiento web correspondiente. +>> +>> ![Web Hosting](/pages/assets/screens/control_panel/product-selection/web-cloud/hosting-plans.png){.thumbnail} +>> +> **Etapa 3** +>> +>> En el cuadro **Información general**, encontrará las menciones **IPv4** y **IPv6**. +>> +>> ![IPv4-IPv6](/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv4-and-ipv6.png){.thumbnail} +>> +>> Anote la dirección IPv4 y/o IPv6, y continúe leyendo la guía. #### Verificar la dirección IP en la zona DNS @@ -69,7 +86,7 @@ Anote el destino del registro de tipo `A` para su dominio: |En la pestaña `Zona DNS`{.action}, un mensaje indica que su dominio utiliza otros servidores [DNS](/pages/web_cloud/domains/dns_zone_edit) y estos no aparecen en el formato « ns **?** .ovh.net » o « dns **?** .ovh.net »:

![warning_external_dns_srv](/pages/assets/screens/control_panel/product-selection/web-cloud/domain-dns/dns-zone/message-external-dns-servers.png){.thumbnail}|Contacte con su webmaster o los [partners de OVHcloud](/links/partner) al respecto.| |Su nombre de dominio no aparece en la sección `Dominios`{.action} de su [área de cliente OVHcloud](/links/manager).

O la pestaña `Zona DNS`{.action} de su dominio se muestra de la siguiente manera:

![zonedns_ndd_pas_en_lec2](/pages/assets/screens/control_panel/product-selection/web-cloud/domain-dns/zone-without-domain-top-of-the-page.png){.thumbnail}|Significa que su dominio no es gestionado desde su [área de cliente de OVHcloud](/links/manager).

Compruebe que no esté gestionado desde cualquiera de sus [cuentas OVHcloud](/links/manager), si ha creado varias.

También puede determinar su agente registrador y los servidores DNS a los que está asociado a través de nuestro herramienta [WHOIS](https://www.ovh.com/fr/support/outils/check_whois.pl).

Si es necesario, contacte con su webmaster o los [partners de OVHcloud](/links/partner) al respecto.| -### Etapa 2: verificar el certificado SSL de su alojamiento +### 2: Verificar el certificado SSL de su alojamiento En la pestaña `Información general`{.action} de su alojamiento OVHcloud, consulte el apartado `Certificado SSL`. diff --git a/pages/web_cloud/web_hosting/diagnostic-not-secured/guide.fr-ca.md b/pages/web_cloud/web_hosting/diagnostic-not-secured/guide.fr-ca.md index e0df3d9f82e..00470604892 100644 --- a/pages/web_cloud/web_hosting/diagnostic-not-secured/guide.fr-ca.md +++ b/pages/web_cloud/web_hosting/diagnostic-not-secured/guide.fr-ca.md @@ -1,7 +1,7 @@ --- title: "Que faire en cas d'erreur « Votre connexion n'est pas privée » ?" excerpt: "Réagir en cas de message d'erreur lié à la sécurité de votre site" -updated: 2025-04-28 +updated: 2025-10-09 --- ## Objectif @@ -21,7 +21,7 @@ Plusieurs messages d'erreur peuvent apparaître en cas d'inaccessibilité de vot > > OVHcloud met à votre disposition des services dont la configuration, la gestion et la responsabilité vous incombent. Il vous revient de ce fait d'en assurer le bon fonctionnement. > -> Nous mettons à votre disposition ce guide afin de vous accompagner au mieux sur des tâches courantes. Néanmoins, nous vous recommandons de faire appel à un [prestataire spécialisé](/links/partner) et/ou de contacter l'éditeur du service si vous éprouvez des difficultés. En effet, nous ne serons pas en mesure de vous fournir une assistance. Plus d'informations dans la section « [Aller plus loin](#go-further) » de ce guide. +> Nous mettons à votre disposition ce guide afin de vous accompagner au mieux sur des tâches courantes. Cependant, nous vous recommandons de faire appel à un [prestataire spécialisé](/links/partner) et/ou de contacter l'éditeur du service si vous éprouvez des difficultés. En effet, nous ne serons pas en mesure de vous fournir une assistance. Plus d'informations dans la section « [Aller plus loin](#go-further) » de ce guide. > ## Prérequis @@ -36,17 +36,34 @@ Afin de résoudre cette anomalie, vous devrez : 1. déterminer l'hébergement auquel est relié votre nom de domaine, afin d'intervenir sur le bon serveur ; 2. créer, activer ou renouveler un [certificat SSL](/pages/web_cloud/web_hosting/ssl_on_webhosting) pour votre nom de domaine sur l'hébergement concerné. -### Étape 1 : vérifier l'hébergement attaché à votre nom de domaine +### 1 : Vérifier l'hébergement attaché à votre nom de domaine #### Vérifier l'adresse IP de l'hébergement Les messages d'erreur mentionnés [plus haut](#objectif) ne signifient pas forcément que votre site est hébergé sur l'une de nos [offres Web Cloud](/links/web/hosting). Vous devez donc vérifier l'adresse IP du serveur auquel est relié votre [nom de domaine](/links/web/domains). -Pour retrouver l'adresse IP de votre [hébergement OVHcloud](/links/web/hosting), cliquez en haut de votre [espace client OVHcloud](/links/manager) sur `Web Cloud`{.action} puis, sur `Hébergements`{.action} et choisissez l'hébergement concerné. - -Dans l'onglet `Informations générales`{.action}, notez l'adresse IPV4 et/ou IPV6 de votre hébergement. - -![hosting-general-informations](/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv4-and-ipv6.png){.thumbnail} +Pour retrouver l'adresse IP de votre [hébergement OVHcloud](/links/web/hosting), cliquez sur les onglets ci-dessous pour afficher successivement chacune des **3** étapes. + +> [!tabs] +> **Étape 1** +>> +>> Connectez-vous à votre [espace client OVHcloud](/links/manager), puis rendez-vous dans la partie `Web Cloud`{.action}. +>> +>> ![Web Cloud](/pages/assets/screens/control_panel/product-selection/web-cloud.png){.thumbnail} +>> +> **Étape 2** +>> +>> Cliquez sur le menu `Hébergements`{.action}, puis choisissez l'hébergement web concerné. +>> +>> ![Web Hosting](/pages/assets/screens/control_panel/product-selection/web-cloud/hosting-plans.png){.thumbnail} +>> +> **Étape 3** +>> +>> Dans le cadre **Informations générales**, vous trouverez les mentions **IPv4** et **IPv6**. +>> +>> ![IPv4-IPv6](/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv4-and-ipv6.png){.thumbnail} +>> +>> Notez l'adresse IPv4 et/ou IPv6, puis poursuivez la lecture du guide. #### Vérifier l'adresse IP dans la zone DNS @@ -69,7 +86,7 @@ Notez la cible de l'entrée de type `A` pour votre domaine : |Dans l'onglet `Zone DNS`{.action}, un message indique que votre domaine utilise d'autres serveurs [DNS](/pages/web_cloud/domains/dns_zone_edit) et ceux-ci n'apparaissent pas sous la forme « ns **?** .ovh.net » ou « dns **?** .ovh.net » :

![warning_external_dns_srv](/pages/assets/screens/control_panel/product-selection/web-cloud/domain-dns/dns-zone/message-external-dns-servers.png){.thumbnail}|Contactez votre webmaster ou les [partenaires OVHcloud](/links/partner) à ce sujet.| |Votre nom de domaine n'apparaît pas dans la partie `Noms de domaine`{.action} de votre [espace client OVHcloud](/links/manager).

Ou l'onglet `Zone DNS`{.action} de votre domaine s'affiche de la façon suivante :

![zonedns_ndd_pas_sur_lec2](/pages/assets/screens/control_panel/product-selection/web-cloud/domain-dns/zone-without-domain-top-of-the-page.png){.thumbnail}|Cela signifie que votre domaine n'est pas géré depuis votre [espace client OVHcloud](/links/manager).

Vérifiez qu'il n'est pas géré depuis l'un de vos autres [comptes OVHcloud](/links/manager), si vous en avez créé plusieurs.

Vous pouvez également déterminer son bureau d'enregistrement et les serveurs DNS auxquels il est lié via notre outil [WHOIS](https://www.ovh.com/fr/support/outils/check_whois.pl).

Si besoin, contactez votre webmaster ou les [partenaires OVHcloud](/links/partner) à ce sujet.| -### Étape 2 : vérifier le certificat SSL de votre hébergement +### 2 : Vérifier le certificat SSL de votre hébergement Dans l'onglet `Informations générales`{.action} de votre hébergement OVHcloud, vérifiez la partie `Certificat SSL` : diff --git a/pages/web_cloud/web_hosting/diagnostic-not-secured/guide.fr-fr.md b/pages/web_cloud/web_hosting/diagnostic-not-secured/guide.fr-fr.md index 93f50529f50..607ed9d7f5b 100644 --- a/pages/web_cloud/web_hosting/diagnostic-not-secured/guide.fr-fr.md +++ b/pages/web_cloud/web_hosting/diagnostic-not-secured/guide.fr-fr.md @@ -1,7 +1,7 @@ --- title: "Que faire en cas d'erreur « Votre connexion n'est pas privée » ?" excerpt: "Réagir en cas de message d'erreur lié à la sécurité de votre site" -updated: 2025-04-28 +updated: 2025-10-09 --- ## Objectif @@ -21,7 +21,7 @@ Plusieurs messages d'erreur peuvent apparaître en cas d'inaccessibilité de vot > > OVHcloud met à votre disposition des services dont la configuration, la gestion et la responsabilité vous incombent. Il vous revient de ce fait d'en assurer le bon fonctionnement. > -> Nous mettons à votre disposition ce guide afin de vous accompagner au mieux sur des tâches courantes. Néanmoins, nous vous recommandons de faire appel à un [prestataire spécialisé](/links/partner) et/ou de contacter l'éditeur du service si vous éprouvez des difficultés. En effet, nous ne serons pas en mesure de vous fournir une assistance. Plus d'informations dans la section « [Aller plus loin](#go-further) » de ce guide. +> Nous mettons à votre disposition ce guide afin de vous accompagner au mieux sur des tâches courantes. Cependant, nous vous recommandons de faire appel à un [prestataire spécialisé](/links/partner) et/ou de contacter l'éditeur du service si vous éprouvez des difficultés. En effet, nous ne serons pas en mesure de vous fournir une assistance. Plus d'informations dans la section « [Aller plus loin](#go-further) » de ce guide. > ## Prérequis @@ -36,17 +36,34 @@ Afin de résoudre cette anomalie, vous devrez : 1. déterminer l'hébergement auquel est relié votre nom de domaine, afin d'intervenir sur le bon serveur ; 2. créer, activer ou renouveler un [certificat SSL](/pages/web_cloud/web_hosting/ssl_on_webhosting) pour votre nom de domaine sur l'hébergement concerné. -### Étape 1 : vérifier l'hébergement attaché à votre nom de domaine +### 1 : Vérifier l'hébergement attaché à votre nom de domaine #### Vérifier l'adresse IP de l'hébergement Les messages d'erreur mentionnés [plus haut](#objectif) ne signifient pas forcément que votre site est hébergé sur l'une de nos [offres Web Cloud](/links/web/hosting). Vous devez donc vérifier l'adresse IP du serveur auquel est relié votre [nom de domaine](/links/web/domains). -Pour retrouver l'adresse IP de votre [hébergement OVHcloud](/links/web/hosting), cliquez en haut de votre [espace client OVHcloud](/links/manager) sur `Web Cloud`{.action} puis, sur `Hébergements`{.action} et choisissez l'hébergement concerné. - -Dans l'onglet `Informations générales`{.action}, notez l'adresse IPV4 et/ou IPV6 de votre hébergement. - -![hosting-general-informations](/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv4-and-ipv6.png){.thumbnail} +Pour retrouver l'adresse IP de votre [hébergement OVHcloud](/links/web/hosting), cliquez sur les onglets ci-dessous pour afficher successivement chacune des **3** étapes. + +> [!tabs] +> **Étape 1** +>> +>> Connectez-vous à votre [espace client OVHcloud](/links/manager), puis rendez-vous dans la partie `Web Cloud`{.action}. +>> +>> ![Web Cloud](/pages/assets/screens/control_panel/product-selection/web-cloud.png){.thumbnail} +>> +> **Étape 2** +>> +>> Cliquez sur le menu `Hébergements`{.action}, puis choisissez l'hébergement web concerné. +>> +>> ![Web Hosting](/pages/assets/screens/control_panel/product-selection/web-cloud/hosting-plans.png){.thumbnail} +>> +> **Étape 3** +>> +>> Dans le cadre **Informations générales**, vous trouverez les mentions **IPv4** et **IPv6**. +>> +>> ![IPv4-IPv6](/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv4-and-ipv6.png){.thumbnail} +>> +>> Notez l'adresse IPv4 et/ou IPv6, puis poursuivez la lecture du guide. #### Vérifier l'adresse IP dans la zone DNS @@ -67,9 +84,9 @@ Notez la cible de l'entrée de type `A` pour votre domaine : |L'adresse IP indiquée dans la zone n'est pas celle de votre hébergement et elle n'apparaît pas non plus dans la [liste des serveurs Web Cloud](/pages/web_cloud/web_hosting/clusters_and_shared_hosting_IP).|Contactez votre webmaster ou les [partenaires OVHcloud](/links/partner) à ce sujet.| |Dans l'onglet `Zone DNS`{.action}, un message indique que votre domaine utilise d'autres serveurs [DNS](/pages/web_cloud/domains/dns_zone_edit) et ceux-ci apparaissent sous la forme « ns **?** .ovh.net » ou « dns **?** .ovh.net » (remplacez le « **?** » par le numéro de serveur DNS concerné) :

![warning_other_ovh_dns_srv](/pages/assets/screens/control_panel/product-selection/web-cloud/domain-dns/dns-zone/message-other-ovh-dns-servers.png){.thumbnail}|Modifiez les serveurs DNS de votre domaine, afin qu'ils correspondent à ceux inscrits dans les entrées de type `NS` de la zone. Pour effectuer cette opération, suivez les instructions de [ce guide](/pages/web_cloud/domains/dns_server_edit).| |Dans l'onglet `Zone DNS`{.action}, un message indique que votre domaine utilise d'autres serveurs [DNS](/pages/web_cloud/domains/dns_zone_edit) et ceux-ci n'apparaissent pas sous la forme « ns **?** .ovh.net » ou « dns **?** .ovh.net » :

![warning_external_dns_srv](/pages/assets/screens/control_panel/product-selection/web-cloud/domain-dns/dns-zone/message-external-dns-servers.png){.thumbnail}|Contactez votre webmaster ou les [partenaires OVHcloud](/links/partner) à ce sujet.| -|Votre nom de domaine n'apparaît pas dans la partie `Noms de domaines`{.action} de votre [espace client OVHcloud](/links/manager).

Ou l'onglet `Zone DNS`{.action} de votre domaine s'affiche de la façon suivante :

![zonedns_ndd_pas_sur_lec2](/pages/assets/screens/control_panel/product-selection/web-cloud/domain-dns/zone-without-domain-top-of-the-page.png){.thumbnail}|Cela signifie que votre domaine n'est pas géré depuis votre [espace client OVHcloud](/links/manager).

Vérifiez qu'il n'est pas géré depuis l'un de vos autres [comptes OVHcloud](/links/manager), si vous en avez créé plusieurs.

Vous pouvez également déterminer son bureau d'enregistrement et les serveurs DNS auxquels il est lié via notre outil [WHOIS](https://www.ovh.com/fr/support/outils/check_whois.pl).

Si besoin, contactez votre webmaster ou les [partenaires OVHcloud](/links/partner) à ce sujet.| +|Votre nom de domaine n'apparaît pas dans la partie `Noms de domaine`{.action} de votre [espace client OVHcloud](/links/manager).

Ou l'onglet `Zone DNS`{.action} de votre domaine s'affiche de la façon suivante :

![zonedns_ndd_pas_sur_lec2](/pages/assets/screens/control_panel/product-selection/web-cloud/domain-dns/zone-without-domain-top-of-the-page.png){.thumbnail}|Cela signifie que votre domaine n'est pas géré depuis votre [espace client OVHcloud](/links/manager).

Vérifiez qu'il n'est pas géré depuis l'un de vos autres [comptes OVHcloud](/links/manager), si vous en avez créé plusieurs.

Vous pouvez également déterminer son bureau d'enregistrement et les serveurs DNS auxquels il est lié via notre outil [WHOIS](https://www.ovh.com/fr/support/outils/check_whois.pl).

Si besoin, contactez votre webmaster ou les [partenaires OVHcloud](/links/partner) à ce sujet.| -### Étape 2 : vérifier le certificat SSL de votre hébergement +### 2 : Vérifier le certificat SSL de votre hébergement Dans l'onglet `Informations générales`{.action} de votre hébergement OVHcloud, vérifiez la partie `Certificat SSL` : diff --git a/pages/web_cloud/web_hosting/diagnostic-not-secured/guide.it-it.md b/pages/web_cloud/web_hosting/diagnostic-not-secured/guide.it-it.md index 5389e7f8130..76882fc3295 100644 --- a/pages/web_cloud/web_hosting/diagnostic-not-secured/guide.it-it.md +++ b/pages/web_cloud/web_hosting/diagnostic-not-secured/guide.it-it.md @@ -1,7 +1,7 @@ --- title: "Cosa fare in caso di errore « La connessione non è privata »?" excerpt: "Reagire in caso di messaggio di errore relativo alla sicurezza del tuo sito" -updated: 2025-04-28 +updated: 2025-10-09 --- ## Obiettivo @@ -36,17 +36,34 @@ Per risolvere questa anomalia, è necessario: 1. determinare l'hosting al quale è associato il tuo dominio, per intervenire sul server giusto; 2. creare, attivare o rinnovare un [certificato SSL](/pages/web_cloud/web_hosting/ssl_on_webhosting) per il tuo dominio sull'hosting in questione. -### Step 1: verifica l'hosting associato al tuo dominio +### 1: Verifica l'hosting associato al tuo dominio #### Verifica l'indirizzo IP dell'hosting I messaggi di errore menzionati [sopra](#objective) non significano necessariamente che il tuo sito è ospitato su una delle nostre [offerte Web Cloud](/links/web/hosting). Dovrai quindi verificare l'indirizzo IP del server al quale è collegato il tuo [dominio](/links/web/domains). -Per recuperare l'indirizzo IP del tuo [hosting OVHcloud](/links/web/hosting), clicca su `Web Cloud`{.action} `Hosting`{.action} e seleziona l'hosting interessato. - -Nella scheda `Informazioni generali`{.action}, inserisci l'indirizzo IPV4 e/o IPV6 del tuo hosting. - -![hosting-general-informazioni](/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv4-and-ipv6.png){.thumbnail} +Per recuperare l'indirizzo IP del tuo [hosting OVHcloud](/links/web/hosting), clicca sulle schede qui sotto per visualizzare in sequenza ciascuno dei **3** passi. + +> [!tabs] +> **Step 1** +>> +>> Accedi allo [Spazio Cliente OVHcloud](/links/manager) e clicca su `Web Cloud`{.action}. +>> +>> ![Web Cloud](/pages/assets/screens/control_panel/product-selection/web-cloud.png){.thumbnail} +>> +> **Step 2** +>> +>> Clicca sul menu `Hosting`{.action} e seleziona l’hosting Web interessato. +>> +>> ![Web Hosting](/pages/assets/screens/control_panel/product-selection/web-cloud/hosting-plans.png){.thumbnail} +>> +> **Step 3** +>> +>> Nel riquadro **Informazioni generali**, troverete le informazioni **IPv4** e **IPv6**. +>> +>> ![IPv4-IPv6](/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv4-and-ipv6.png){.thumbnail} +>> +>> Annotate l'indirizzo IPv4 e/o IPv6, poi prosegui nella lettura della guida. #### Verifica l'indirizzo IP nella zona DNS @@ -69,7 +86,7 @@ Annota la destinazione d'ingresso di tipo `A` per il tuo dominio: |Nella scheda `Zona DNS`{.action}, un messaggio indica che il tuo dominio utilizza altri server [DNS](/pages/web_cloud/domains/dns_zone_edit) e questi non compaiono nella forma « ns **?** .ovh.net » o « dns **?** .net » :

![warning_external_DNS_srv](/pages/assets/screens/control_panel/product-selection/web-cloud/domain-dns/dns-zone/message-external-dns-servers.png){.thumbnail}|Contatta il tuo webmaster o i [partner OVHcloud](/links/partner) a questo proposito.| |Il tuo dominio non compare nella sezione `Domini`{.action} del tuo [Spazio Cliente OVHcloud](/links/manager).

O la scheda `Zona DNS`{.action} del tuo dominio viene mostrata come segue:

![zonedns_ndd_pas_pas_sur_lec2](/pages/assets/screens/control_panel/product-selection/web-cloud/domain-dns/zone-without-domain-top-of-the-page.png){.thumbnail}|Questo significa che il tuo dominio non è gestito dal tuo [Spazio Cliente OVHcloud](/links/manager).

Verifica che non sia gestito da uno degli altri [account OVHcloud](/links/manager), se ne hai creato diversi.

Potrai anche determinare il suo Registrar e i server DNS a cui è associato tramite il nostro tool [WHOIS](https://www.ovh.com/fr/support/outils/check_whois.pl).

Se necessario, contatta il tuo webmaster o i [partner OVHcloud](/links/partner) a questo proposito.| -### Step 2: verifica il certificato SSL del tuo hosting +### 2: Verifica il certificato SSL del tuo hosting Nella scheda `Informazioni generali`{.action} dell'hosting OVHcloud, verifica la sezione `Certificato SSL`: diff --git a/pages/web_cloud/web_hosting/diagnostic-not-secured/guide.pl-pl.md b/pages/web_cloud/web_hosting/diagnostic-not-secured/guide.pl-pl.md index e9c67584bd7..fa9e1eaf09b 100644 --- a/pages/web_cloud/web_hosting/diagnostic-not-secured/guide.pl-pl.md +++ b/pages/web_cloud/web_hosting/diagnostic-not-secured/guide.pl-pl.md @@ -1,7 +1,7 @@ --- title: "Co zrobić w przypadku błędu « Połączenie nie jest prywatne »?" excerpt: "Reagowanie w przypadku wiadomości z błędem związanej z bezpieczeństwem strony" -updated: 2025-04-28 +updated: 2025-10-09 --- ## Wprowadzenie @@ -36,17 +36,34 @@ Aby usunąć tę anomalię, należy: 1. określenie hostingu, do którego jest podłączona Twoja domena, w celu przeprowadzenia interwencji na właściwym serwerze; 2. tworzenie, aktywacja lub odnawianie [certyfikatu SSL](/pages/web_cloud/web_hosting/ssl_on_webhosting) dla Twojej domeny na wybranym hostingu. -### Etap 1: sprawdź hosting przypisany do Twojej domeny +### 1: Sprawdź hosting przypisany do Twojej domeny #### Sprawdź adres IP hostingu [Poprzednie](#objective) komunikaty błędów niekoniecznie oznaczają, że Twoja strona WWW jest zainstalowana na jednym z naszych [pakietów Web Cloud](/links/web/hosting). Należy zatem sprawdzić adres IP serwera, do którego jest podłączony Twoja [nazwa domeny](/links/web/domains). -Aby odnaleźć adres IP Twojego hostingu [hosting OVHcloud](/links/web/hosting), kliknij na górze [Panel klienta OVHcloud](/links/manager) na `Web Cloud`{.action}, następnie na `Hosting`{.action} i wybierz odpowiedni hosting. - -W zakładce `Informacje ogólne`{.action} podaj adres IPV4 i/lub IPV6 Twojego hostingu. - -![hosting-general-informacje](/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv4-and-ipv6.png){.thumbnail} +Aby odnaleźć adres IP Twojego [hostingu OVHcloud](/links/web/hosting), kliknij poniższe zakładki, aby wyświetlić kolejne **3** kroki. + +> [!tabs] +> **Etap 1** +>> +>> Zaloguj się do [Panelu klienta OVHcloud](/links/manager) i przejdź do sekcji `Web Cloud`{.action}. +>> +>> ![Web Cloud](/pages/assets/screens/control_panel/product-selection/web-cloud.png){.thumbnail} +>> +> **Etap 2** +>> +>> Kliknij menu `Hosting`{.action}, następnie wybierz odpowiedni hosting. +>> +>> ![Web Hosting](/pages/assets/screens/control_panel/product-selection/web-cloud/hosting-plans.png){.thumbnail} +>> +> **Etap 3** +>> +>> W ramce **Informacje ogólne** znajdziesz oznaczenia **IPv4** i **IPv6**. +>> +>> ![IPv4-IPv6](/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv4-and-ipv6.png){.thumbnail} +>> +>> Zapisz adres IPv4 i/lub IPv6, a następnie kontynuuj czytanie przewodnika. #### Sprawdź adres IP w strefie DNS @@ -69,7 +86,7 @@ Zapisz docelowy wpis `A` dla Twojej domeny: |W zakładce `Strefa DNS{.action} komunikat wskazuje, że Twoja domena używa innych serwerów [DNS](/pages/web_cloud/domains/dns_zone_edit), a te nie wyświetlają się w formie « ns **?** .ovh.net » lub « dns **?** ovh.net »:

![warning_external_dns_srv](/pages/assets/screens/control_panel/product-selection/web-cloud/domain-dns/dns-zone/message-external-dns-servers.png){.thumbnail}|Skontaktuj się z webmasterem lub [partnerami OVHcloud](/links/partner) w tym zakresie.| |Twoja domena nie wyświetla się w części `Domeny`{.action} [Panel klienta OVHcloud](/links/manager).

Lub zakładka `Strefa DNS`{.action} Twojej domeny wyświetla się w następujący sposób:
![zonedns_ndd_pas_sur_lec_lec_lec_lec2](/pages/assets/screens/control_panel/product-selection/web-cloud/domain-dns/zone-without-domain-top-of-the-page.png){.thumbnail}|Oznacza to, że Twoja domena nie jest zarządzana z poziomu [panelu klienta OVHcloud](/links/manager).

Sprawdź, czy domena nie jest zarządzana z poziomu jednego z Twoich pozostałych [kont OVHcloud](/links/manager), jeśli utworzyłeś kilka domen.

Możesz również wskazać jej operatora oraz serwery DNS, z którymi jest powiązana. za pomocą naszego narzędzia [WHOIS](https://www.ovh.com/fr/support/outils/check_whois.pl).

W razie potrzeby skontaktuj się z webmasterem lub [partnerami OVHcloud](/links/partner) w tym zakresie.| -### Etap 2: sprawdź certyfikat SSL na Twoim hostingu +### 2: Sprawdź certyfikat SSL na Twoim hostingu W zakładce `Informacje ogólne`{.action} Twojego hostingu OVHcloud sprawdź sekcję `Certyfikat SSL`: diff --git a/pages/web_cloud/web_hosting/diagnostic-not-secured/guide.pt-pt.md b/pages/web_cloud/web_hosting/diagnostic-not-secured/guide.pt-pt.md index fcc69e3e468..39b1c397878 100644 --- a/pages/web_cloud/web_hosting/diagnostic-not-secured/guide.pt-pt.md +++ b/pages/web_cloud/web_hosting/diagnostic-not-secured/guide.pt-pt.md @@ -1,7 +1,7 @@ --- title: "O que fazer em caso de erro « Sua conexão não é particular »?" excerpt: "Reagir em caso de mensagem de erro relacionado com a segurança do seu site" -updated: 2025-04-28 +updated: 2025-10-09 --- ## Objetivo @@ -37,17 +37,34 @@ Para resolver esta anomalia, deverá: 1. determinar o alojamento ao qual está ligado o seu nome de domínio, para que possa intervir no bom servidor; 2. criar, ativar ou renovar um [certificado SSL](/pages/web_cloud/web_hosting/ssl_on_webhosting) para o seu nome de domínio no alojamento em causa. -### Etapa 1: verificar o alojamento associado ao seu domínio +### 1: Verificar o alojamento associado ao seu domínio #### Verificar o endereço IP do alojamento As mensagens de erro mencionadas [acima](#objective) não significam necessariamente que o seu site está alojado numa das nossas [ofertas Web Cloud](/links/web/hosting). Por isso, verifique o endereço IP do servidor ao qual está ligado o seu [nome de domínio](/links/web/domains). -Para encontrar o endereço IP do seu [alojamento OVHcloud](/links/web/hosting), clique no topo do seu [Área de Cliente OVHcloud](/links/manager) nos `Web Cloud`{.action} e, nos `Alojamentos`{.action} e escolha o alojamento em causa. - -No separador `Informações gerais`{.action}, tome nota do endereço IPV4 e/ou IPV6 do seu alojamento. - -![hosting-general-informaces](/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv4-and-ipv6.png){.thumbnail} +Para encontrar o endereço IP do seu [alojamento OVHcloud](/links/web/hosting), clique nas janelas abaixo para visualizar cada uma das etapas **3**. + +> [!tabs] +> **Etapa 1** +>> +>> Aceda à [Área de Cliente OVHcloud](/links/manager) e aceda à secção `Web Cloud`{.action}. +>> +>> ![Web Cloud](/pages/assets/screens/control_panel/product-selection/web-cloud.png){.thumbnail} +>> +> **Etapa 2** +>> +>> Clique no menu `Alojamentos`{.action} e escolha o alojamento web em causa. +>> +>> ![Web Hosting](/pages/assets/screens/control_panel/product-selection/web-cloud/hosting-plans.png){.thumbnail} +>> +> **Etapa 3** +>> +>> No marco **Informações gerais**, encontrará as referências **IPv4** e **IPv6**. +>> +>> ![IPv4-IPv6](/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv4-and-ipv6.png){.thumbnail} +>> +>> Anote o endereço IPv4 e/ou IPv6 e continue lendo o guia. #### Verificar o endereço IP na zona DNS @@ -70,7 +87,7 @@ Nota do destino do tipo `A` para o seu domínio: |No separador `Zona DNS`{.action}, uma mensagem indica que o seu domínio utiliza outros servidores [DNS](/pages/web_cloud/domains/dns_zone_edit) e estes não aparecem na forma « ns **?** .ovh.net » ou « dns **?** .ovh.net »:

![warning_external_dn_srv](/pages/assets/screens/control_panel/product-selection/web-cloud/domain-dns/dns-zone/message-external-dns-servers.png){.thumbnail}|Contacte o seu webmaster ou os [parceiros OVHcloud](/links/partner) a este respeito.| |`Noms de domínio`{.action} do seu [Área de Cliente OVHcloud](/links/manager).

Ou o separador `Zona DNS`{.action} do seu domínio aparece da seguinte forma:

![zonedns_ndd_non_sur_lec2](/pages/assets/screens/control_panel/product-selection/web-cloud/domain-dns/zone-without-domain-top-of-the-page.png){.thumbnail}|Isto significa que o seu domínio não é gerido a partir do seu [Área de Cliente OVHcloud](/links/manager).

Verifique que o domínio não é gerido a partir de uma das suas outras [contas OVHcloud](/links/manager), se tiver criado vários.

Pode igualmente determinar o seu escritório de's registo e os servidores DNS aos quais está ligado através da nossa ferramenta [WHOIS](https://www.ovh.com/fr/support/outils/check_whois.pl).

Se necessário, contacte o seu webmaster ou os [parceiros OVHcloud](/links/partner).| -### Etapa 2: verificar o certificado SSL do alojamento +### 2: Verificar o certificado SSL do alojamento No separador `Informações gerais`{.action} do seu alojamento OVHcloud, verifique a parte `Certificado SSL`: diff --git a/pages/web_cloud/web_hosting/diagnostic-website-not-accessible/guide.de-de.md b/pages/web_cloud/web_hosting/diagnostic-website-not-accessible/guide.de-de.md index 8fbcbb4e5aa..28ddf716d5b 100644 --- a/pages/web_cloud/web_hosting/diagnostic-website-not-accessible/guide.de-de.md +++ b/pages/web_cloud/web_hosting/diagnostic-website-not-accessible/guide.de-de.md @@ -1,7 +1,7 @@ --- title: "Was tun, wenn Ihre Website nicht erreichbar ist?" excerpt: Diagnose der Ursachen für die Unverfügbarkeit Ihrer Website -updated: 2022-08-02 +updated: 2025-10-09 --- ## Ziel @@ -30,7 +30,7 @@ Wenn Ihre Website nicht erreichbar ist, können in Ihrem Browser mehrere Fehlerm ## In der praktischen Anwendung -### Schritt 1: Die Gültigkeit Ihrer Domain überprüfen +### 1: Die Gültigkeit Ihrer Domain überprüfen > [!warning] > @@ -50,7 +50,7 @@ Wenn nötig verlängern Sie Ihre Domain mit Klick auf den Button `...`{.action} Nach dieser Verlängerung ist Ihre Website innerhalb von maximal 48 Stunden verfügbar. -### Schritt 2: DNS Server überprüfen +### 2: DNS Server überprüfen Um die Gültigkeit Ihrer [DNS Server](/pages/web_cloud/domains/dns_server_edit) zu überprüfen, klicken Sie in Ihrem [OVHcloud Kundencenter](/links/manager) auf `Domainnamen`{.action} und dann auf die Domain Ihrer Website. @@ -105,17 +105,34 @@ Klicken Sie anschließend auf `Meine DNS-Zone zurücksetzen`{.action} und wähle Ihre Website wird dann innerhalb von maximal 24 Stunden verfügbar sein. -### Schritt 3: Die DNS Zone überprüfen +### 3: Die DNS Zone überprüfen In diesem Schritt ermitteln Sie die IP-Adresse Ihres Hostings und fügen sie zu Ihrer `DNS-Zone`{.action} hinzu. Wenn Ihre Website nicht auf der OVHcloud Infrastruktur gehostet ist oder von einem anderen Anbieter verwaltet wird, kontaktieren Sie bitte den zuständigen Support. -Wenn Ihre Website auf einem unserer [Hosting-Angebote](/links/web/hosting) gehostet wird, wählen Sie aus `Hosting-Pakete`{.action} den entsprechenden Dienst aus. - -Kopieren Sie im Tab `Allgemeine Informationen`{.action} die IPv4- und/oder IPv6-Adresse Ihrer Domain. - -![find-ipv4-and-ipv6](/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv4-and-ipv6.png){.thumbnail} +Wenn Ihre Website auf einem unserer [Hosting-Angebote](/links/web/hosting) gehostet wird, klicken Sie auf die Tabs, um die **3** Schritte anzuzeigen. + +> [!tabs] +> **Schritt 1** +>> +>> Loggen Sie sich in Ihr [OVHcloud Kundencenter](/links/manager) ein und gehen Sie dann in den Bereich `Web Cloud`{.action}. +>> +>> ![Web Cloud](/pages/assets/screens/control_panel/product-selection/web-cloud.png){.thumbnail} +>> +> **Schritt 2** +>> +>> Klicken Sie auf das Menü `Hosting-Pakete`{.action} und wählen Sie das betreffende Webhosting aus. +>> +>> ![Web Hosting](/pages/assets/screens/control_panel/product-selection/web-cloud/hosting-plans.png){.thumbnail} +>> +> **Schritt 3** +>> +>> Im Feld **Allgemeine Informationen** finden Sie die Adressen unter **IPv4** und **IPv6**. +>> +>> ![IPv4-IPv6](/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv4-and-ipv6.png){.thumbnail} +>> +>> Kopieren Sie im Tab `Allgemeine Informationen`{.action} die IPv4- und/oder IPv6-Adresse Ihrer Domain. Tragen Sie diese dann in die [DNS-Zone](/pages/web_cloud/domains/dns_zone_edit) Ihrer Domain ein, indem Sie einen oder mehrere Einträge vom Typ `A` bearbeiten oder erstellen. diff --git a/pages/web_cloud/web_hosting/diagnostic-website-not-accessible/guide.en-asia.md b/pages/web_cloud/web_hosting/diagnostic-website-not-accessible/guide.en-asia.md index a57b6e0f6cb..a44625863a1 100644 --- a/pages/web_cloud/web_hosting/diagnostic-website-not-accessible/guide.en-asia.md +++ b/pages/web_cloud/web_hosting/diagnostic-website-not-accessible/guide.en-asia.md @@ -1,7 +1,7 @@ --- title: What do I do if my website is down? excerpt: Diagnose the causes of the inaccessibility of your web site -updated: 2022-08-02 +updated: 2025-10-09 --- ## Objective @@ -32,7 +32,7 @@ Several error returns may appear on your browser if your website becomes inacces ## Instructions -### Step 1: check the validity of your domain name subscription +### 1: check the validity of your domain name subscription > [!warning] > @@ -52,7 +52,7 @@ Renew your domain if necessary with the `...`{.action} button, then click on `Re After the renewal of your offer is completed, your website will be available within a maximum of 48 hours. -### Step 2: check the DNS servers +### 2: check the DNS servers To check that your [DNS servers](/pages/web_cloud/domains/dns_server_edit) are valid, click on `Domain names`{.action} in your [OVHcloud Control Panel](/links/manager), then on your domain name. @@ -107,17 +107,34 @@ Then click on `Reset my DNS zone`{.action} and select `No, but I want to reset m Your website will then be available again within a maximum of 24 hours. -### Step 3: check the DNS zone +### 3: check the DNS zone In this step, you will find your hosting plan’s IP address, then add it to your `DNS zone`{.action}. If your site is not hosted on the OVHcloud infrastructure or is managed by another provider, please contact the concerned support service. -If your site is hosted on one of our [Cloud web offers](/links/web/hosting), click on the `Hosting plans`{.action} tab and choose the web hosting offer which contains your website. - -In the `General information`{.action} tab, copy the IPV4 and/or IPV6 address of your domain name. - -![find-ipv4-and-ipv6](/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv4-and-ipv6.png){.thumbnail} +If your site is hosted on one of our [Web Hosting offers](/links/web/hosting), click on the tabs below to view each of the **3** steps. + +> [!tabs] +> **Step 1** +>> +>> Log in to the [OVHcloud Control Panel](/links/manager), then go to the `Web Cloud`{.action} section. +>> +>> ![Web Cloud](/pages/assets/screens/control_panel/product-selection/web-cloud.png){.thumbnail} +>> +> **Step 2** +>> +>> Click the `Hosting plans`{.action} menu, then select the web hosting plan concerned. +>> +>> ![Web Hosting](/pages/assets/screens/control_panel/product-selection/web-cloud/hosting-plans.png){.thumbnail} +>> +> **Step 3** +>> +>> In the **General information** box, you will see the addresses under **IPv4** and **IPv6**. +>> +>> ![IPv4-IPv6](/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv4-and-ipv6.png){.thumbnail} +>> +>> In the `General information`{.action} tab, copy the IPv4 and/or IPv6 address of your domain name. Then refer to it in your domain’s [DNS zone](/pages/web_cloud/domains/dns_zone_edit), by modifying or creating one or more `A` entries. diff --git a/pages/web_cloud/web_hosting/diagnostic-website-not-accessible/guide.en-au.md b/pages/web_cloud/web_hosting/diagnostic-website-not-accessible/guide.en-au.md index a57b6e0f6cb..a44625863a1 100644 --- a/pages/web_cloud/web_hosting/diagnostic-website-not-accessible/guide.en-au.md +++ b/pages/web_cloud/web_hosting/diagnostic-website-not-accessible/guide.en-au.md @@ -1,7 +1,7 @@ --- title: What do I do if my website is down? excerpt: Diagnose the causes of the inaccessibility of your web site -updated: 2022-08-02 +updated: 2025-10-09 --- ## Objective @@ -32,7 +32,7 @@ Several error returns may appear on your browser if your website becomes inacces ## Instructions -### Step 1: check the validity of your domain name subscription +### 1: check the validity of your domain name subscription > [!warning] > @@ -52,7 +52,7 @@ Renew your domain if necessary with the `...`{.action} button, then click on `Re After the renewal of your offer is completed, your website will be available within a maximum of 48 hours. -### Step 2: check the DNS servers +### 2: check the DNS servers To check that your [DNS servers](/pages/web_cloud/domains/dns_server_edit) are valid, click on `Domain names`{.action} in your [OVHcloud Control Panel](/links/manager), then on your domain name. @@ -107,17 +107,34 @@ Then click on `Reset my DNS zone`{.action} and select `No, but I want to reset m Your website will then be available again within a maximum of 24 hours. -### Step 3: check the DNS zone +### 3: check the DNS zone In this step, you will find your hosting plan’s IP address, then add it to your `DNS zone`{.action}. If your site is not hosted on the OVHcloud infrastructure or is managed by another provider, please contact the concerned support service. -If your site is hosted on one of our [Cloud web offers](/links/web/hosting), click on the `Hosting plans`{.action} tab and choose the web hosting offer which contains your website. - -In the `General information`{.action} tab, copy the IPV4 and/or IPV6 address of your domain name. - -![find-ipv4-and-ipv6](/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv4-and-ipv6.png){.thumbnail} +If your site is hosted on one of our [Web Hosting offers](/links/web/hosting), click on the tabs below to view each of the **3** steps. + +> [!tabs] +> **Step 1** +>> +>> Log in to the [OVHcloud Control Panel](/links/manager), then go to the `Web Cloud`{.action} section. +>> +>> ![Web Cloud](/pages/assets/screens/control_panel/product-selection/web-cloud.png){.thumbnail} +>> +> **Step 2** +>> +>> Click the `Hosting plans`{.action} menu, then select the web hosting plan concerned. +>> +>> ![Web Hosting](/pages/assets/screens/control_panel/product-selection/web-cloud/hosting-plans.png){.thumbnail} +>> +> **Step 3** +>> +>> In the **General information** box, you will see the addresses under **IPv4** and **IPv6**. +>> +>> ![IPv4-IPv6](/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv4-and-ipv6.png){.thumbnail} +>> +>> In the `General information`{.action} tab, copy the IPv4 and/or IPv6 address of your domain name. Then refer to it in your domain’s [DNS zone](/pages/web_cloud/domains/dns_zone_edit), by modifying or creating one or more `A` entries. diff --git a/pages/web_cloud/web_hosting/diagnostic-website-not-accessible/guide.en-ca.md b/pages/web_cloud/web_hosting/diagnostic-website-not-accessible/guide.en-ca.md index a57b6e0f6cb..a44625863a1 100644 --- a/pages/web_cloud/web_hosting/diagnostic-website-not-accessible/guide.en-ca.md +++ b/pages/web_cloud/web_hosting/diagnostic-website-not-accessible/guide.en-ca.md @@ -1,7 +1,7 @@ --- title: What do I do if my website is down? excerpt: Diagnose the causes of the inaccessibility of your web site -updated: 2022-08-02 +updated: 2025-10-09 --- ## Objective @@ -32,7 +32,7 @@ Several error returns may appear on your browser if your website becomes inacces ## Instructions -### Step 1: check the validity of your domain name subscription +### 1: check the validity of your domain name subscription > [!warning] > @@ -52,7 +52,7 @@ Renew your domain if necessary with the `...`{.action} button, then click on `Re After the renewal of your offer is completed, your website will be available within a maximum of 48 hours. -### Step 2: check the DNS servers +### 2: check the DNS servers To check that your [DNS servers](/pages/web_cloud/domains/dns_server_edit) are valid, click on `Domain names`{.action} in your [OVHcloud Control Panel](/links/manager), then on your domain name. @@ -107,17 +107,34 @@ Then click on `Reset my DNS zone`{.action} and select `No, but I want to reset m Your website will then be available again within a maximum of 24 hours. -### Step 3: check the DNS zone +### 3: check the DNS zone In this step, you will find your hosting plan’s IP address, then add it to your `DNS zone`{.action}. If your site is not hosted on the OVHcloud infrastructure or is managed by another provider, please contact the concerned support service. -If your site is hosted on one of our [Cloud web offers](/links/web/hosting), click on the `Hosting plans`{.action} tab and choose the web hosting offer which contains your website. - -In the `General information`{.action} tab, copy the IPV4 and/or IPV6 address of your domain name. - -![find-ipv4-and-ipv6](/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv4-and-ipv6.png){.thumbnail} +If your site is hosted on one of our [Web Hosting offers](/links/web/hosting), click on the tabs below to view each of the **3** steps. + +> [!tabs] +> **Step 1** +>> +>> Log in to the [OVHcloud Control Panel](/links/manager), then go to the `Web Cloud`{.action} section. +>> +>> ![Web Cloud](/pages/assets/screens/control_panel/product-selection/web-cloud.png){.thumbnail} +>> +> **Step 2** +>> +>> Click the `Hosting plans`{.action} menu, then select the web hosting plan concerned. +>> +>> ![Web Hosting](/pages/assets/screens/control_panel/product-selection/web-cloud/hosting-plans.png){.thumbnail} +>> +> **Step 3** +>> +>> In the **General information** box, you will see the addresses under **IPv4** and **IPv6**. +>> +>> ![IPv4-IPv6](/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv4-and-ipv6.png){.thumbnail} +>> +>> In the `General information`{.action} tab, copy the IPv4 and/or IPv6 address of your domain name. Then refer to it in your domain’s [DNS zone](/pages/web_cloud/domains/dns_zone_edit), by modifying or creating one or more `A` entries. diff --git a/pages/web_cloud/web_hosting/diagnostic-website-not-accessible/guide.en-gb.md b/pages/web_cloud/web_hosting/diagnostic-website-not-accessible/guide.en-gb.md index ffbeb4d43a2..2747b90f078 100644 --- a/pages/web_cloud/web_hosting/diagnostic-website-not-accessible/guide.en-gb.md +++ b/pages/web_cloud/web_hosting/diagnostic-website-not-accessible/guide.en-gb.md @@ -1,7 +1,7 @@ --- title: What do I do if my website is down? excerpt: How to diagnose the causes of inaccessibility of your web site -updated: 2022-08-02 +updated: 2025-10-09 --- ## Objective @@ -31,7 +31,7 @@ Several error returns may appear on your browser if your website becomes inacces ## Instructions -### Step 1: Check the validity of your domain name subscription +### 1: Check the validity of your domain name subscription > [!warning] > @@ -51,7 +51,7 @@ Renew your domain if necessary by clicking on the `...`{.action} button, then se After the renewal of your offer is completed, your website will be available within a maximum of 48 hours. -### Step 2: Check the DNS servers +### 2: Check the DNS servers To check that your [DNS servers](/pages/web_cloud/domains/dns_server_edit) are valid, click on `Domain names`{.action} in your [OVHcloud Control Panel](/links/manager), then on your domain name. @@ -106,17 +106,34 @@ Then click on `Reset my DNS zone`{.action} and select `No, but I want to reset m Your website will then be available again within a maximum of 24 hours. -### Step 3: Check the DNS zone +### 3: Check the DNS zone In this step, you will find your hosting plan’s IP address, then add it to your `DNS zone`{.action}. If your site is not hosted on the OVHcloud infrastructure or is managed by another provider, please contact the concerned support service. -If your site is hosted on one of our [Web Hosting offers](/links/web/hosting), click on the `Hosting plans`{.action} tab and choose the Web Hosting offer which contains your website. - -In the `General information`{.action} tab, copy the IPv4 and/or IPv6 address of your domain name. - -![find-ipv4-and-ipv6](/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv4-and-ipv6.png){.thumbnail} +If your site is hosted on one of our [Web Hosting offers](/links/web/hosting), click on the tabs below to view each of the **3** steps. + +> [!tabs] +> **Step 1** +>> +>> Log in to the [OVHcloud Control Panel](/links/manager), then go to the `Web Cloud`{.action} section. +>> +>> ![Web Cloud](/pages/assets/screens/control_panel/product-selection/web-cloud.png){.thumbnail} +>> +> **Step 2** +>> +>> Click the `Hosting plans`{.action} menu, then select the web hosting plan concerned. +>> +>> ![Web Hosting](/pages/assets/screens/control_panel/product-selection/web-cloud/hosting-plans.png){.thumbnail} +>> +> **Step 3** +>> +>> In the **General information** box, you will see the addresses under **IPv4** and **IPv6**. +>> +>> ![IPv4-IPv6](/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv4-and-ipv6.png){.thumbnail} +>> +>> In the `General information`{.action} tab, copy the IPv4 and/or IPv6 address of your domain name. Then refer to it in your domain’s [DNS zone](/pages/web_cloud/domains/dns_zone_edit), by modifying or creating one or more `A` entries. diff --git a/pages/web_cloud/web_hosting/diagnostic-website-not-accessible/guide.en-ie.md b/pages/web_cloud/web_hosting/diagnostic-website-not-accessible/guide.en-ie.md index 72bb237e0fe..6ed8c6c0b6e 100644 --- a/pages/web_cloud/web_hosting/diagnostic-website-not-accessible/guide.en-ie.md +++ b/pages/web_cloud/web_hosting/diagnostic-website-not-accessible/guide.en-ie.md @@ -1,7 +1,7 @@ --- title: What do I do if my website is down? excerpt: Diagnose the causes of the inaccessibility of your web site -updated: 2022-08-02 +updated: 2025-10-09 --- ## Objective @@ -32,7 +32,7 @@ Several error returns may appear on your browser if your website becomes inacces ## Instructions -### Step 1: check the validity of your domain name subscription +### 1: check the validity of your domain name subscription > [!warning] > @@ -52,7 +52,7 @@ Renew your domain if necessary with the `...`{.action} button, then click on `Re After the renewal of your offer is completed, your website will be available within a maximum of 48 hours. -### Step 2: check the DNS servers +### 2: check the DNS servers To check that your [DNS servers](/pages/web_cloud/domains/dns_server_edit) are valid, click on `Domain names`{.action} in your [OVHcloud Control Panel](/links/manager), then on your domain name. @@ -107,17 +107,34 @@ Then click on `Reset my DNS zone`{.action} and select `No, but I want to reset m Your website will then be available again within a maximum of 24 hours. -### Step 3: check the DNS zone +### 3: check the DNS zone In this step, you will find your hosting plan’s IP address, then add it to your `DNS zone`{.action}. If your site is not hosted on the OVHcloud infrastructure or is managed by another provider, please contact the concerned support service. -If your site is hosted on one of our [Cloud web offers](/links/web/hosting), click on the `Hosting plans`{.action} tab and choose the web hosting offer which contains your website. - -In the `General information`{.action} tab, copy the IPV4 and/or IPV6 address of your domain name. - -![find-ipv4-and-ipv6](/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv4-and-ipv6.png){.thumbnail} +If your site is hosted on one of our [Web Hosting offers](/links/web/hosting), click on the tabs below to view each of the **3** steps. + +> [!tabs] +> **Step 1** +>> +>> Log in to the [OVHcloud Control Panel](/links/manager), then go to the `Web Cloud`{.action} section. +>> +>> ![Web Cloud](/pages/assets/screens/control_panel/product-selection/web-cloud.png){.thumbnail} +>> +> **Step 2** +>> +>> Click the `Hosting plans`{.action} menu, then select the web hosting plan concerned. +>> +>> ![Web Hosting](/pages/assets/screens/control_panel/product-selection/web-cloud/hosting-plans.png){.thumbnail} +>> +> **Step 3** +>> +>> In the **General information** box, you will see the addresses under **IPv4** and **IPv6**. +>> +>> ![IPv4-IPv6](/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv4-and-ipv6.png){.thumbnail} +>> +>> In the `General information`{.action} tab, copy the IPv4 and/or IPv6 address of your domain name. Then refer to it in your domain’s [DNS zone](/pages/web_cloud/domains/dns_zone_edit), by modifying or creating one or more `A` entries. diff --git a/pages/web_cloud/web_hosting/diagnostic-website-not-accessible/guide.en-sg.md b/pages/web_cloud/web_hosting/diagnostic-website-not-accessible/guide.en-sg.md index a57b6e0f6cb..a44625863a1 100644 --- a/pages/web_cloud/web_hosting/diagnostic-website-not-accessible/guide.en-sg.md +++ b/pages/web_cloud/web_hosting/diagnostic-website-not-accessible/guide.en-sg.md @@ -1,7 +1,7 @@ --- title: What do I do if my website is down? excerpt: Diagnose the causes of the inaccessibility of your web site -updated: 2022-08-02 +updated: 2025-10-09 --- ## Objective @@ -32,7 +32,7 @@ Several error returns may appear on your browser if your website becomes inacces ## Instructions -### Step 1: check the validity of your domain name subscription +### 1: check the validity of your domain name subscription > [!warning] > @@ -52,7 +52,7 @@ Renew your domain if necessary with the `...`{.action} button, then click on `Re After the renewal of your offer is completed, your website will be available within a maximum of 48 hours. -### Step 2: check the DNS servers +### 2: check the DNS servers To check that your [DNS servers](/pages/web_cloud/domains/dns_server_edit) are valid, click on `Domain names`{.action} in your [OVHcloud Control Panel](/links/manager), then on your domain name. @@ -107,17 +107,34 @@ Then click on `Reset my DNS zone`{.action} and select `No, but I want to reset m Your website will then be available again within a maximum of 24 hours. -### Step 3: check the DNS zone +### 3: check the DNS zone In this step, you will find your hosting plan’s IP address, then add it to your `DNS zone`{.action}. If your site is not hosted on the OVHcloud infrastructure or is managed by another provider, please contact the concerned support service. -If your site is hosted on one of our [Cloud web offers](/links/web/hosting), click on the `Hosting plans`{.action} tab and choose the web hosting offer which contains your website. - -In the `General information`{.action} tab, copy the IPV4 and/or IPV6 address of your domain name. - -![find-ipv4-and-ipv6](/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv4-and-ipv6.png){.thumbnail} +If your site is hosted on one of our [Web Hosting offers](/links/web/hosting), click on the tabs below to view each of the **3** steps. + +> [!tabs] +> **Step 1** +>> +>> Log in to the [OVHcloud Control Panel](/links/manager), then go to the `Web Cloud`{.action} section. +>> +>> ![Web Cloud](/pages/assets/screens/control_panel/product-selection/web-cloud.png){.thumbnail} +>> +> **Step 2** +>> +>> Click the `Hosting plans`{.action} menu, then select the web hosting plan concerned. +>> +>> ![Web Hosting](/pages/assets/screens/control_panel/product-selection/web-cloud/hosting-plans.png){.thumbnail} +>> +> **Step 3** +>> +>> In the **General information** box, you will see the addresses under **IPv4** and **IPv6**. +>> +>> ![IPv4-IPv6](/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv4-and-ipv6.png){.thumbnail} +>> +>> In the `General information`{.action} tab, copy the IPv4 and/or IPv6 address of your domain name. Then refer to it in your domain’s [DNS zone](/pages/web_cloud/domains/dns_zone_edit), by modifying or creating one or more `A` entries. diff --git a/pages/web_cloud/web_hosting/diagnostic-website-not-accessible/guide.en-us.md b/pages/web_cloud/web_hosting/diagnostic-website-not-accessible/guide.en-us.md index a57b6e0f6cb..a44625863a1 100644 --- a/pages/web_cloud/web_hosting/diagnostic-website-not-accessible/guide.en-us.md +++ b/pages/web_cloud/web_hosting/diagnostic-website-not-accessible/guide.en-us.md @@ -1,7 +1,7 @@ --- title: What do I do if my website is down? excerpt: Diagnose the causes of the inaccessibility of your web site -updated: 2022-08-02 +updated: 2025-10-09 --- ## Objective @@ -32,7 +32,7 @@ Several error returns may appear on your browser if your website becomes inacces ## Instructions -### Step 1: check the validity of your domain name subscription +### 1: check the validity of your domain name subscription > [!warning] > @@ -52,7 +52,7 @@ Renew your domain if necessary with the `...`{.action} button, then click on `Re After the renewal of your offer is completed, your website will be available within a maximum of 48 hours. -### Step 2: check the DNS servers +### 2: check the DNS servers To check that your [DNS servers](/pages/web_cloud/domains/dns_server_edit) are valid, click on `Domain names`{.action} in your [OVHcloud Control Panel](/links/manager), then on your domain name. @@ -107,17 +107,34 @@ Then click on `Reset my DNS zone`{.action} and select `No, but I want to reset m Your website will then be available again within a maximum of 24 hours. -### Step 3: check the DNS zone +### 3: check the DNS zone In this step, you will find your hosting plan’s IP address, then add it to your `DNS zone`{.action}. If your site is not hosted on the OVHcloud infrastructure or is managed by another provider, please contact the concerned support service. -If your site is hosted on one of our [Cloud web offers](/links/web/hosting), click on the `Hosting plans`{.action} tab and choose the web hosting offer which contains your website. - -In the `General information`{.action} tab, copy the IPV4 and/or IPV6 address of your domain name. - -![find-ipv4-and-ipv6](/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv4-and-ipv6.png){.thumbnail} +If your site is hosted on one of our [Web Hosting offers](/links/web/hosting), click on the tabs below to view each of the **3** steps. + +> [!tabs] +> **Step 1** +>> +>> Log in to the [OVHcloud Control Panel](/links/manager), then go to the `Web Cloud`{.action} section. +>> +>> ![Web Cloud](/pages/assets/screens/control_panel/product-selection/web-cloud.png){.thumbnail} +>> +> **Step 2** +>> +>> Click the `Hosting plans`{.action} menu, then select the web hosting plan concerned. +>> +>> ![Web Hosting](/pages/assets/screens/control_panel/product-selection/web-cloud/hosting-plans.png){.thumbnail} +>> +> **Step 3** +>> +>> In the **General information** box, you will see the addresses under **IPv4** and **IPv6**. +>> +>> ![IPv4-IPv6](/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv4-and-ipv6.png){.thumbnail} +>> +>> In the `General information`{.action} tab, copy the IPv4 and/or IPv6 address of your domain name. Then refer to it in your domain’s [DNS zone](/pages/web_cloud/domains/dns_zone_edit), by modifying or creating one or more `A` entries. diff --git a/pages/web_cloud/web_hosting/diagnostic-website-not-accessible/guide.es-es.md b/pages/web_cloud/web_hosting/diagnostic-website-not-accessible/guide.es-es.md index 6cd259e8d8d..cb887e41052 100644 --- a/pages/web_cloud/web_hosting/diagnostic-website-not-accessible/guide.es-es.md +++ b/pages/web_cloud/web_hosting/diagnostic-website-not-accessible/guide.es-es.md @@ -1,7 +1,7 @@ --- title: "¿Qué hacer si mi sitio web no está accesible?" excerpt: "Diagnóstico de las causas de la inaccesibilidad de su sitio web" -updated: 2022-08-02 +updated: 2025-10-09 --- ## Objetivo @@ -32,7 +32,7 @@ En caso de que su sitio web no sea accesible, pueden aparecer varios errores en ## Procedimiento -### Etapa 1: comprobar la validez de su dominio +### 1: Comprobar la validez de su dominio > [!warning] > @@ -52,11 +52,11 @@ Renueve su dominio si es necesario a través del botón `...`{.action} a la dere Una vez completada la renovación del plan, su sitio web estará disponible en un plazo máximo de 48 horas. -### Etapa 2: comprobar los servidores DNS +### 2: Comprobar los servidores DNS Para comprobar la validez de sus [servidores DNS](/pages/web_cloud/domains/dns_server_edit), haga clic en [área de cliente de OVHcloud](/links/manager) y seleccione el dominio del `Dominios`{.action}. -#### Situación 1: no hay anomalías en los servidores DNS +#### Situación 1: No hay anomalías en los servidores DNS Compruebe los servidores indicados en la pestaña `Servidores DNS`{.action}: @@ -66,7 +66,7 @@ Si son idénticos a los objetivos de las entradas de tipo `NS` en la `Zona DNS`{ ![srv-dns-ok](/pages/assets/screens/control_panel/product-selection/web-cloud/domain-dns/dns-zone/dashboard-entry-ns.png){.thumbnail} -#### Situación 2: aparecerá un aviso por encima de la zona DNS +#### Situación 2: Aparecerá un aviso por encima de la zona DNS Una advertencia en la pestaña `Zona DNS`{.action} indica que los servidores DNS utilizados por su dominio no son los indicados en su zona. Existen dos posibles situaciones: @@ -89,7 +89,7 @@ Su sitio web estará disponible en un plazo máximo de 48 horas. > Es posible que los servidores DNS utilizados por el dominio sean funcionales y que el problema de acceso al sitio web esté relacionado con un registro que no se encuentra o que no está en la [zona DNS](/pages/web_cloud/domains/dns_zone_general_information). Cualquier modificación de los servidores DNS en esta situación puede hacer que sus direcciones de correo u otras aplicaciones en línea no estén disponibles. > -#### Situación 3: no aparece ningún registro de tipo NS en la zona DNS +#### Situación 3: No aparece ningún registro de tipo NS en la zona DNS La `Zona DNS`{.action} de su dominio no contiene ningún registro de tipo `NS`: @@ -107,17 +107,34 @@ A continuación, haga clic en `Restaurar mi zona DNS`{.action} y seleccione `No, Su sitio web estará disponible en un plazo máximo de 24 horas. -### Etapa 3: comprobar la zona DNS +### 3: Comprobar la zona DNS En esta etapa, accederá a la dirección IP de su alojamiento y la añadirá a su `Zona DNS`{.action}. Si su sitio web no está alojado en la infraestructura de OVHcloud o si está gestionado por otro proveedor, contacte con el servicio de soporte correspondiente. -Si su sitio web está alojado en uno de nuestros [planes de hosting Cloud](/links/web/hosting), abra la pestaña `Alojamientos`{.action} y seleccione el alojamiento correspondiente. - -En la pestaña `Información general`{.action}, copie la dirección IPV4 y/o IPV6 de su dominio. - -![find-ipv4-and-ipv6](/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv4-and-ipv6.png){.thumbnail} +Si su sitio web está alojado en uno de nuestros [planes de hosting](/links/web/hosting), haga clic en las fichas siguientes para ver cada uno de los **3** etapas. + +> [!tabs] +> **Etapa 1** +>> +>> Conéctese a su [área de cliente de OVHcloud](/links/manager) y acceda a la sección `Web Cloud`{.action}. +>> +>> ![Web Cloud](/pages/assets/screens/control_panel/product-selection/web-cloud.png){.thumbnail} +>> +> **Etapa 2** +>> +>> Haga clic en el menú `Alojamientos`{.action} y seleccione el alojamiento web correspondiente. +>> +>> ![Web Hosting](/pages/assets/screens/control_panel/product-selection/web-cloud/hosting-plans.png){.thumbnail} +>> +> **Etapa 3** +>> +>> En el cuadro **Información general**, encontrará las menciones **IPv4** y **IPv6**. +>> +>> ![IPv4-IPv6](/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv4-and-ipv6.png){.thumbnail} +>> +>> Copie la dirección IPV4 y/o IPV6 de su dominio. A continuación, cópiela en la [zona DNS](/pages/web_cloud/domains/dns_zone_edit) de su dominio modificando o creando uno o más registros de tipo `A`. diff --git a/pages/web_cloud/web_hosting/diagnostic-website-not-accessible/guide.es-us.md b/pages/web_cloud/web_hosting/diagnostic-website-not-accessible/guide.es-us.md index 07e630e1077..4f67ce39f78 100644 --- a/pages/web_cloud/web_hosting/diagnostic-website-not-accessible/guide.es-us.md +++ b/pages/web_cloud/web_hosting/diagnostic-website-not-accessible/guide.es-us.md @@ -1,7 +1,7 @@ --- title: "¿Qué hacer si mi sitio web no está accesible?" excerpt: "Diagnóstico de las causas de la inaccesibilidad de su sitio web" -updated: 2022-08-02 +updated: 2025-10-09 --- ## Objetivo @@ -32,7 +32,7 @@ En caso de que su sitio web no sea accesible, pueden aparecer varios errores en ## Procedimiento -### Etapa 1: comprobar la validez de su dominio +### 1: Comprobar la validez de su dominio > [!warning] > @@ -52,11 +52,11 @@ Renueve su dominio si es necesario a través del botón `...`{.action} a la dere Una vez completada la renovación del plan, su sitio web estará disponible en un plazo máximo de 48 horas. -### Etapa 2: comprobar los servidores DNS +### 2: Comprobar los servidores DNS Para comprobar la validez de sus [servidores DNS](/pages/web_cloud/domains/dns_server_edit), haga clic en [área de cliente de OVHcloud](/links/manager) y seleccione el dominio en la parte del `Dominios`{.action}. -#### Situación 1: no hay anomalías en los servidores DNS +#### Situación 1: No hay anomalías en los servidores DNS Compruebe los servidores indicados en la pestaña `Servidores DNS`{.action}: @@ -66,7 +66,7 @@ Si son idénticos a los objetivos de las entradas de tipo `NS` en la `Zona DNS`{ ![srv-dns-ok](/pages/assets/screens/control_panel/product-selection/web-cloud/domain-dns/dns-zone/dashboard-entry-ns.png){.thumbnail} -#### Situación 2: aparecerá un aviso por encima de la zona DNS +#### Situación 2: Aparecerá un aviso por encima de la zona DNS Una advertencia en la pestaña `Zona DNS`{.action} indica que los servidores DNS utilizados por su dominio no son los indicados en su zona. Existen dos posibles situaciones: @@ -89,7 +89,7 @@ Su sitio web estará disponible en un plazo máximo de 48 horas. > Es posible que los servidores DNS utilizados por el dominio sean funcionales y que el problema de acceso al sitio web esté relacionado con un registro que no se encuentra o que no está en la [zona DNS](/pages/web_cloud/domains/dns_zone_general_information). Cualquier modificación de los servidores DNS en esta situación puede hacer que sus direcciones de correo u otras aplicaciones en línea no estén disponibles. > -#### Situación 3: no aparece ningún registro de tipo NS en la zona DNS +#### Situación 3: No aparece ningún registro de tipo NS en la zona DNS La `Zona DNS`{.action} de su dominio no contiene ningún registro de tipo `NS`: @@ -107,17 +107,34 @@ A continuación, haga clic en `Restaurar mi zona DNS`{.action} y seleccione `No, Su sitio web estará disponible en un plazo máximo de 24 horas. -### Etapa 3: comprobar la zona DNS +### 3: Comprobar la zona DNS En esta etapa, accederá a la dirección IP de su alojamiento y la añadirá a su `Zona DNS`{.action}. Si su sitio web no está alojado en la infraestructura de OVHcloud o si está gestionado por otro proveedor, contacte con el servicio de soporte correspondiente. -Si su sitio web está alojado en uno de nuestros [planes de hosting Cloud](/links/web/hosting), abra la pestaña `Alojamientos`{.action} y seleccione el alojamiento correspondiente. - -En la pestaña `Información general`{.action}, copie la dirección IPV4 y/o IPV6 de su dominio. - -![find-ipv4-and-ipv6](/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv4-and-ipv6.png){.thumbnail} +Si su sitio web está alojado en uno de nuestros [planes de hosting](/links/web/hosting), haga clic en las fichas siguientes para ver cada uno de los **3** etapas. + +> [!tabs] +> **Etapa 1** +>> +>> Conéctese a su [área de cliente de OVHcloud](/links/manager) y acceda a la sección `Web Cloud`{.action}. +>> +>> ![Web Cloud](/pages/assets/screens/control_panel/product-selection/web-cloud.png){.thumbnail} +>> +> **Etapa 2** +>> +>> Haga clic en el menú `Alojamientos`{.action} y seleccione el alojamiento web correspondiente. +>> +>> ![Web Hosting](/pages/assets/screens/control_panel/product-selection/web-cloud/hosting-plans.png){.thumbnail} +>> +> **Etapa 3** +>> +>> En el cuadro **Información general**, encontrará las menciones **IPv4** y **IPv6**. +>> +>> ![IPv4-IPv6](/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv4-and-ipv6.png){.thumbnail} +>> +>> Copie la dirección IPV4 y/o IPV6 de su dominio. A continuación, cópiela en la [zona DNS](/pages/web_cloud/domains/dns_zone_edit) de su dominio modificando o creando uno o más registros de tipo `A`. diff --git a/pages/web_cloud/web_hosting/diagnostic-website-not-accessible/guide.fr-ca.md b/pages/web_cloud/web_hosting/diagnostic-website-not-accessible/guide.fr-ca.md index 20e7d8309b4..4ea0582618e 100644 --- a/pages/web_cloud/web_hosting/diagnostic-website-not-accessible/guide.fr-ca.md +++ b/pages/web_cloud/web_hosting/diagnostic-website-not-accessible/guide.fr-ca.md @@ -1,7 +1,7 @@ --- title: "Que faire si mon site est inaccessible ?" excerpt: "Diagnostiquez les causes de l'inaccessibilité de votre site" -updated: 2022-08-02 +updated: 2025-10-09 --- ## Objectif @@ -21,7 +21,7 @@ Plusieurs retours d'erreur peuvent apparaître sur votre navigateur en cas d'ina > > OVHcloud met à votre disposition des services dont la configuration, la gestion et la responsabilité vous incombent. Il vous revient de ce fait d'en assurer le bon fonctionnement. > -> Nous mettons à votre disposition ce guide afin de vous accompagner au mieux sur des tâches courantes. Néanmoins, nous vous recommandons de faire appel à un [prestataire spécialisé](/links/partner) et/ou de contacter l'éditeur du service si vous éprouvez des difficultés. En effet, nous ne serons pas en mesure de vous fournir une assistance. Plus d'informations dans la section [Aller plus loin](#go-further) de ce guide. +> Nous mettons à votre disposition ce guide afin de vous accompagner au mieux sur des tâches courantes. Cependant, nous vous recommandons de faire appel à un [prestataire spécialisé](/links/partner) et/ou de contacter l'éditeur du service si vous éprouvez des difficultés. En effet, nous ne serons pas en mesure de vous fournir une assistance. Plus d'informations dans la section [Aller plus loin](#go-further) de ce guide. > ## Prérequis @@ -32,7 +32,7 @@ Plusieurs retours d'erreur peuvent apparaître sur votre navigateur en cas d'ina ## En pratique -### Étape 1 : vérifier la validité de votre nom de domaine +### 1 : Vérifier la validité de votre nom de domaine > [!warning] > @@ -52,11 +52,11 @@ Renouvelez votre domaine si nécessaire via le bouton `...`{.action} à droite d Suite à ce renouvellement, votre site sera accessible sous 48 heures maximum. -### Étape 2 : vérifier les serveurs DNS +### 2 : Vérifier les serveurs DNS Pour vérifier la validité de vos [serveurs DNS](/pages/web_cloud/domains/dns_server_edit), dans votre [espace client OVHcloud](/links/manager) cliquez sur `Noms de domaine`{.action}, puis sur le domaine de votre site. -#### Scénario 1 : aucune anomalie sur les serveurs DNS +#### Scénario 1 : Aucune anomalie sur les serveurs DNS Vérifiez les serveurs indiqués dans l'onglet `Serveurs DNS`{.action} : @@ -66,7 +66,7 @@ S'ils sont identiques aux cibles des entrées de type `NS` dans la `Zone DNS`{.a ![srv-dns-ok](/pages/assets/screens/control_panel/product-selection/web-cloud/domain-dns/dns-zone/dashboard-entry-ns.png){.thumbnail} -#### Scénario 2 : un avertissement apparaît au-dessus de la zone DNS +#### Scénario 2 : Un avertissement apparaît au-dessus de la zone DNS Un avertissement dans l'onglet `Zone DNS`{.action} indique que les serveurs DNS utilisés par votre domaine ne sont pas ceux indiqués dans votre zone. Deux scénarios sont ici possibles : @@ -89,7 +89,7 @@ Votre site sera de nouveau accessible sous 48 heures maximum. > Il est en effet possible que les serveurs DNS utilisés par votre nom de domaine soient fonctionnels et que le problème d'accès à votre site soit lié à une entrée manquante ou erronée dans la [zone DNS](/pages/web_cloud/domains/dns_zone_general_information). Toute modification des serveurs DNS dans cette situation peut rendre vos adresses e-mails ou d'autres applications en ligne indisponibles. > -#### Scénario 3 : aucune entrée de type NS n'apparaît dans la zone DNS +#### Scénario 3 : Aucune entrée de type NS n'apparaît dans la zone DNS La `Zone DNS`{.action} de votre domaine ne contient pas d'entrée de type `NS` : @@ -107,17 +107,34 @@ Cliquez ensuite sur `Réinitialiser ma zone DNS`{.action}, puis sélectionnez `N Votre site sera de nouveau accessible sous 24 heures maximum. -### Étape 3 : vérifier la zone DNS +### 3 : Vérifier la zone DNS Dans cette étape, vous allez retrouver l'adresse IP de votre hébergement, puis l'ajouter à votre `Zone DNS`{.action}. Si votre site est hébergé en dehors de l'infrastructure OVHcloud ou géré par une tierce personne, contactez l'hébergeur ou le prestataire concerné. -Si votre site est hébergé sur l'une de nos [offres Web Cloud](/links/web/hosting), cliquez sur l'onglet `Hébergements`{.action}, puis sur l'offre concernée. - -Dans l'onglet `Informations générales`{.action}, copiez l'adresse IPV4 et/ou IPV6 de votre domaine. - -![find-ipv4-and-ipv6](/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv4-and-ipv6.png){.thumbnail} +Si votre site est hébergé sur l'une de nos [offres d'hébergement web](/links/web/hosting), cliquez sur les onglets ci-dessous pour afficher successivement chacune des **3** étapes. + +> [!tabs] +> **Étape 1** +>> +>> Connectez-vous à votre [espace client OVHcloud](/links/manager), puis rendez-vous dans la partie `Web Cloud`{.action}. +>> +>> ![Web Cloud](/pages/assets/screens/control_panel/product-selection/web-cloud.png){.thumbnail} +>> +> **Étape 2** +>> +>> Cliquez sur le menu `Hébergements`{.action}, puis choisissez l'hébergement web concerné. +>> +>> ![Web Hosting](/pages/assets/screens/control_panel/product-selection/web-cloud/hosting-plans.png){.thumbnail} +>> +> **Étape 3** +>> +>> Dans le cadre **Informations générales**, vous trouverez les mentions **IPv4** et **IPv6**. +>> +>> ![IPv4-IPv6](/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv4-and-ipv6.png){.thumbnail} +>> +>> Copiez l'adresse IPV4 et/ou IPV6 de votre domaine. Puis reportez-la dans la [zone DNS](/pages/web_cloud/domains/dns_zone_edit) de votre domaine, en modifiant ou créant une ou plusieurs entrées de type `A`. diff --git a/pages/web_cloud/web_hosting/diagnostic-website-not-accessible/guide.fr-fr.md b/pages/web_cloud/web_hosting/diagnostic-website-not-accessible/guide.fr-fr.md index 20e7d8309b4..4ea0582618e 100644 --- a/pages/web_cloud/web_hosting/diagnostic-website-not-accessible/guide.fr-fr.md +++ b/pages/web_cloud/web_hosting/diagnostic-website-not-accessible/guide.fr-fr.md @@ -1,7 +1,7 @@ --- title: "Que faire si mon site est inaccessible ?" excerpt: "Diagnostiquez les causes de l'inaccessibilité de votre site" -updated: 2022-08-02 +updated: 2025-10-09 --- ## Objectif @@ -21,7 +21,7 @@ Plusieurs retours d'erreur peuvent apparaître sur votre navigateur en cas d'ina > > OVHcloud met à votre disposition des services dont la configuration, la gestion et la responsabilité vous incombent. Il vous revient de ce fait d'en assurer le bon fonctionnement. > -> Nous mettons à votre disposition ce guide afin de vous accompagner au mieux sur des tâches courantes. Néanmoins, nous vous recommandons de faire appel à un [prestataire spécialisé](/links/partner) et/ou de contacter l'éditeur du service si vous éprouvez des difficultés. En effet, nous ne serons pas en mesure de vous fournir une assistance. Plus d'informations dans la section [Aller plus loin](#go-further) de ce guide. +> Nous mettons à votre disposition ce guide afin de vous accompagner au mieux sur des tâches courantes. Cependant, nous vous recommandons de faire appel à un [prestataire spécialisé](/links/partner) et/ou de contacter l'éditeur du service si vous éprouvez des difficultés. En effet, nous ne serons pas en mesure de vous fournir une assistance. Plus d'informations dans la section [Aller plus loin](#go-further) de ce guide. > ## Prérequis @@ -32,7 +32,7 @@ Plusieurs retours d'erreur peuvent apparaître sur votre navigateur en cas d'ina ## En pratique -### Étape 1 : vérifier la validité de votre nom de domaine +### 1 : Vérifier la validité de votre nom de domaine > [!warning] > @@ -52,11 +52,11 @@ Renouvelez votre domaine si nécessaire via le bouton `...`{.action} à droite d Suite à ce renouvellement, votre site sera accessible sous 48 heures maximum. -### Étape 2 : vérifier les serveurs DNS +### 2 : Vérifier les serveurs DNS Pour vérifier la validité de vos [serveurs DNS](/pages/web_cloud/domains/dns_server_edit), dans votre [espace client OVHcloud](/links/manager) cliquez sur `Noms de domaine`{.action}, puis sur le domaine de votre site. -#### Scénario 1 : aucune anomalie sur les serveurs DNS +#### Scénario 1 : Aucune anomalie sur les serveurs DNS Vérifiez les serveurs indiqués dans l'onglet `Serveurs DNS`{.action} : @@ -66,7 +66,7 @@ S'ils sont identiques aux cibles des entrées de type `NS` dans la `Zone DNS`{.a ![srv-dns-ok](/pages/assets/screens/control_panel/product-selection/web-cloud/domain-dns/dns-zone/dashboard-entry-ns.png){.thumbnail} -#### Scénario 2 : un avertissement apparaît au-dessus de la zone DNS +#### Scénario 2 : Un avertissement apparaît au-dessus de la zone DNS Un avertissement dans l'onglet `Zone DNS`{.action} indique que les serveurs DNS utilisés par votre domaine ne sont pas ceux indiqués dans votre zone. Deux scénarios sont ici possibles : @@ -89,7 +89,7 @@ Votre site sera de nouveau accessible sous 48 heures maximum. > Il est en effet possible que les serveurs DNS utilisés par votre nom de domaine soient fonctionnels et que le problème d'accès à votre site soit lié à une entrée manquante ou erronée dans la [zone DNS](/pages/web_cloud/domains/dns_zone_general_information). Toute modification des serveurs DNS dans cette situation peut rendre vos adresses e-mails ou d'autres applications en ligne indisponibles. > -#### Scénario 3 : aucune entrée de type NS n'apparaît dans la zone DNS +#### Scénario 3 : Aucune entrée de type NS n'apparaît dans la zone DNS La `Zone DNS`{.action} de votre domaine ne contient pas d'entrée de type `NS` : @@ -107,17 +107,34 @@ Cliquez ensuite sur `Réinitialiser ma zone DNS`{.action}, puis sélectionnez `N Votre site sera de nouveau accessible sous 24 heures maximum. -### Étape 3 : vérifier la zone DNS +### 3 : Vérifier la zone DNS Dans cette étape, vous allez retrouver l'adresse IP de votre hébergement, puis l'ajouter à votre `Zone DNS`{.action}. Si votre site est hébergé en dehors de l'infrastructure OVHcloud ou géré par une tierce personne, contactez l'hébergeur ou le prestataire concerné. -Si votre site est hébergé sur l'une de nos [offres Web Cloud](/links/web/hosting), cliquez sur l'onglet `Hébergements`{.action}, puis sur l'offre concernée. - -Dans l'onglet `Informations générales`{.action}, copiez l'adresse IPV4 et/ou IPV6 de votre domaine. - -![find-ipv4-and-ipv6](/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv4-and-ipv6.png){.thumbnail} +Si votre site est hébergé sur l'une de nos [offres d'hébergement web](/links/web/hosting), cliquez sur les onglets ci-dessous pour afficher successivement chacune des **3** étapes. + +> [!tabs] +> **Étape 1** +>> +>> Connectez-vous à votre [espace client OVHcloud](/links/manager), puis rendez-vous dans la partie `Web Cloud`{.action}. +>> +>> ![Web Cloud](/pages/assets/screens/control_panel/product-selection/web-cloud.png){.thumbnail} +>> +> **Étape 2** +>> +>> Cliquez sur le menu `Hébergements`{.action}, puis choisissez l'hébergement web concerné. +>> +>> ![Web Hosting](/pages/assets/screens/control_panel/product-selection/web-cloud/hosting-plans.png){.thumbnail} +>> +> **Étape 3** +>> +>> Dans le cadre **Informations générales**, vous trouverez les mentions **IPv4** et **IPv6**. +>> +>> ![IPv4-IPv6](/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv4-and-ipv6.png){.thumbnail} +>> +>> Copiez l'adresse IPV4 et/ou IPV6 de votre domaine. Puis reportez-la dans la [zone DNS](/pages/web_cloud/domains/dns_zone_edit) de votre domaine, en modifiant ou créant une ou plusieurs entrées de type `A`. diff --git a/pages/web_cloud/web_hosting/diagnostic-website-not-accessible/guide.it-it.md b/pages/web_cloud/web_hosting/diagnostic-website-not-accessible/guide.it-it.md index 591436be11c..2aa1a222c28 100644 --- a/pages/web_cloud/web_hosting/diagnostic-website-not-accessible/guide.it-it.md +++ b/pages/web_cloud/web_hosting/diagnostic-website-not-accessible/guide.it-it.md @@ -1,7 +1,7 @@ --- title: "Cosa fare se il tuo sito è inaccessibile?" excerpt: "Diagnostica le cause dell'inaccessibilità del tuo sito" -updated: 2022-08-02 +updated: 2025-10-09 --- ## Obiettivo @@ -32,7 +32,7 @@ Se il tuo sito non è raggiungibile, sul tuo browser potrebbero comparire divers ## Procedura -### Step 1: verifica la validità del tuo dominio +### 1: Verifica la validità del tuo dominio > [!warning] > @@ -52,11 +52,11 @@ Rinnova il tuo dominio se necessario cliccando `...`{.action} a destra dello sch Una volta terminato il rinnovo dell'offerta, il tuo sito Web sarà disponibile entro 48 ore. -### Step 2: verifica i server DNS +### 2: Verifica i server DNS Per verificare la validità dei tuoi [server DNS](/pages/web_cloud/domains/dns_server_edit), clicca in tuo [Spazio Cliente OVHcloud](/links/manager) sui `Domini`{.action} e poi sul dominio del tuo sito. -#### Scenario 1: nessuna anomalia sui server DNS +#### Scenario 1: Nessuna anomalia sui server DNS Verifica i server indicati nella scheda `Server DNS`{.action}: @@ -66,7 +66,7 @@ Se sono identici agli obiettivi degli record di tipo `NS` nella `Zona DNS`{.acti ![srv-dns-ok](/pages/assets/screens/control_panel/product-selection/web-cloud/domain-dns/dns-zone/dashboard-entry-ns.png){.thumbnail} -#### Scenario 2: sulla zona DNS compare un avviso +#### Scenario 2: Sulla zona DNS compare un avviso Un avviso nella scheda `Zona DNS`{.action} indica che i server DNS utilizzati dal tuo dominio non sono quelli indicati nella tua zona. Sono possibili due scenari: @@ -89,7 +89,7 @@ Il tuo sito Web sarà disponibile entro 48 ore. > È possibile che i server DNS utilizzati dal tuo dominio siano funzionali e che il problema di accesso al tuo sito sia legato ad un ingresso mancante o errato nella [zona DNS](/pages/web_cloud/domains/dns_zone_general_information). Qualsiasi modifica dei server DNS in questa situazione può rendere indisponibili i tuoi indirizzi email o altre applicazioni online. > -#### Scenario 3: nella zona DNS non sono presenti record di tipo NS +#### Scenario 3: Nella zona DNS non sono presenti record di tipo NS La `Zona DNS`{.action} del tuo dominio non contiene alcun accesso di tipo `NS`: @@ -107,17 +107,34 @@ Clicca su `Reinizializza la zona DNS`{.action} e seleziona `No, ma voglio reiniz Il tuo sito Web sarà disponibile entro 24 ore. -### Step 3: verifica la zona DNS +### 3: Verifica la zona DNS In questo step, visualizzerai l'indirizzo IP del tuo hosting e lo aggiungerai alla tua `Zona DNS`{.action}. Se il tuo sito non è ospitato sull'infrastruttura OVHcloud o se è gestito da un altro provider, contatta il supporto interessati. -Se il tuo sito è ospitato su una delle nostre [offerte Web Cloud](/links/web/hosting), clicca sulla scheda `Hosting`{.action} e poi sull'offerta corrispondente. - -Nella scheda `Informazioni generali`{.action}, copia l'indirizzo IPV4 e/o IPV6 del tuo dominio. - -![find-ipv4-and-ipv6](/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv4-and-ipv6.png){.thumbnail} +Se il tuo sito è ospitato su una delle nostre [soluzione di hosting Web](/links/web/hosting), clicca sulle schede qui sotto per visualizzare in sequenza ciascuno dei **3** passi. + +> [!tabs] +> **Step 1** +>> +>> Accedi allo [Spazio Cliente OVHcloud](/links/manager) e clicca su `Web Cloud`{.action}. +>> +>> ![Web Cloud](/pages/assets/screens/control_panel/product-selection/web-cloud.png){.thumbnail} +>> +> **Step 2** +>> +>> Clicca sul menu `Hosting`{.action} e seleziona l’hosting Web interessato. +>> +>> ![Web Hosting](/pages/assets/screens/control_panel/product-selection/web-cloud/hosting-plans.png){.thumbnail} +>> +> **Step 3** +>> +>> Nel riquadro **Informazioni generali**, troverete le informazioni **IPv4** e **IPv6**. +>> +>> ![IPv4-IPv6](/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv4-and-ipv6.png){.thumbnail} +>> +>> Copia l'indirizzo IPV4 e/o IPV6 del tuo dominio. E riportala nella [Zona DNS](/pages/web_cloud/domains/dns_zone_edit) del tuo dominio, modificandola o creando uno o più record di tipo `A`. diff --git a/pages/web_cloud/web_hosting/diagnostic-website-not-accessible/guide.pl-pl.md b/pages/web_cloud/web_hosting/diagnostic-website-not-accessible/guide.pl-pl.md index 21c8b516c59..ac9c0a7964c 100644 --- a/pages/web_cloud/web_hosting/diagnostic-website-not-accessible/guide.pl-pl.md +++ b/pages/web_cloud/web_hosting/diagnostic-website-not-accessible/guide.pl-pl.md @@ -1,7 +1,7 @@ --- title: "Co zrobić, jeśli moja strona jest niedostępna?" excerpt: "Zdiagnozuj przyczyny niedostępności Twojej strony WWW" -updated: 2022-08-02 +updated: 2025-10-09 --- ## Wprowadzenie @@ -32,7 +32,7 @@ W przypadku niedostępności Twojej strony WWW może pojawić się kilka zwrotó ## W praktyce -### Etap 1: sprawdź ważność Twojej domeny +### 1: Sprawdź ważność Twojej domeny > [!warning] > @@ -52,11 +52,11 @@ Odnów Twoją domenę, jeśli to konieczne, za pomocą przycisku `...`{.action}. Po odnowieniu domeny Twoja strona będzie dostępna w ciągu 48 godzin. -### Etap 2: sprawdź serwery DNS +### 2: Sprawdź serwery DNS Aby sprawdzić poprawność Twoich [serwerów DNS](/pages/web_cloud/domains/dns_server_edit), w [Panelu klienta OVHcloud](/links/manager) kliknij `Domeny`{.action}, a następnie domenę na Twojej stronie. -#### Scenariusz 1: brak anomalii na serwerach DNS +#### Scenariusz 1: Brak anomalii na serwerach DNS Sprawdź serwery podane w zakładce `Serwery DNS`{.action}: @@ -66,7 +66,7 @@ Jeśli są identyczne z celami wpisów typu `NS` w `Strefa DNS`{.action}, przejd ![srv-dns-ok](/pages/assets/screens/control_panel/product-selection/web-cloud/domain-dns/dns-zone/dashboard-entry-ns.png){.thumbnail} -#### Scenariusz 2: nad strefą DNS pojawi się ostrzeżenie +#### Scenariusz 2: Nad strefą DNS pojawi się ostrzeżenie Ostrzeżenie w zakładce `Strefa DNS`{.action} wskazuje, że serwery DNS używane przez Twoją domenę nie są serwerami pokazywanymi w Twojej strefie. Możliwe są dwa scenariusze: @@ -89,7 +89,7 @@ Twoja strona będzie dostępna w ciągu maksymalnie 48 godzin. > Możliwe, że serwery DNS używane przez Twoją domenę działają i że problem z dostępem do Twojej strony jest związany z brakującym lub nieprawidłowym wpisem w [strefie DNS](/pages/web_cloud/domains/dns_zone_general_information). Każda zmiana serwerów DNS może spowodować niedostępność Twoich kont e-mail lub innych aplikacji online. > -#### Scenariusz 3: w strefie DNS nie pojawia się żaden wpis typu NS +#### Scenariusz 3: W strefie DNS nie pojawia się żaden wpis typu NS W `Strefa DNS`{.action} Twojej domeny nie ma wpisu typu `NS`: @@ -107,17 +107,34 @@ Następnie kliknij `Zresetuj strefę DNS`{.action} i wybierz `Nie, ale chcę zre Twoja strona będzie dostępna w ciągu maksymalnie 24 godzin. -### Etap 3: sprawdź strefę DNS +### 3: Sprawdź strefę DNS Na tym etapie odnajdziesz adres IP Twojego hostingu, po czym dodaj go do Twojej `Strefa DNS`{.action}. Jeśli Twoja strona nie jest hostowana w infrastrukturze OVHcloud lub jest zarządzana przez innego dostawcę, skontaktuj się z odpowiednią pomocą techniczną. -Jeśli Twoja strona jest zainstalowana w jednej z naszych [ofert Web Cloud](/links/web/hosting), kliknij zakładkę `Hosting`{.action}, a następnie wybierz odpowiednią ofertę. - -W zakładce `Informacje ogólne`{.action} skopiuj adres IPV4 i/lub IPV6 Twojej domeny. - -![find-ipv4-and-ipv6](/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv4-and-ipv6.png){.thumbnail} +Jeśli Twoja strona internetowa jest hostowana w ramach jednej z naszych [ofert hostingu WWW](/links/web/hosting), kliknij poniższe zakładki, aby wyświetlić kolejne **3** kroki. + +> [!tabs] +> **Etap 1** +>> +>> Zaloguj się do [Panelu klienta OVHcloud](/links/manager) i przejdź do sekcji `Web Cloud`{.action}. +>> +>> ![Web Cloud](/pages/assets/screens/control_panel/product-selection/web-cloud.png){.thumbnail} +>> +> **Etap 2** +>> +>> Kliknij menu `Hosting`{.action}, następnie wybierz odpowiedni hosting. +>> +>> ![Web Hosting](/pages/assets/screens/control_panel/product-selection/web-cloud/hosting-plans.png){.thumbnail} +>> +> **Etap 3** +>> +>> W ramce **Informacje ogólne** znajdziesz oznaczenia **IPv4** i **IPv6**. +>> +>> ![IPv4-IPv6](/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv4-and-ipv6.png){.thumbnail} +>> +>> Skopiuj adres IPV4 i/lub IPV6 Twojej domeny. Następnie przenieś domenę do [strefy DNS](/pages/web_cloud/domains/dns_zone_edit), modyfikując lub dodając jeden lub więcej rekordów typu `A`. diff --git a/pages/web_cloud/web_hosting/diagnostic-website-not-accessible/guide.pt-pt.md b/pages/web_cloud/web_hosting/diagnostic-website-not-accessible/guide.pt-pt.md index a6ecf336ad9..bd275f2a0ff 100644 --- a/pages/web_cloud/web_hosting/diagnostic-website-not-accessible/guide.pt-pt.md +++ b/pages/web_cloud/web_hosting/diagnostic-website-not-accessible/guide.pt-pt.md @@ -1,7 +1,7 @@ --- title: "O que fazer se o meu site está inacessível?" excerpt: "Diagnóstico das causas da inacessibilidade do seu site" -updated: 2022-08-02 +updated: 2025-10-09 --- ## Objetivo @@ -32,7 +32,7 @@ Vários feedbacks de erro podem aparecer no seu navegador em caso de inacessibil ## Instruções -### Etapa 1: verificar a validade do seu domínio +### 1: Verificar a validade do seu domínio > [!warning] > @@ -52,11 +52,11 @@ Renove o domínio se necessário através do botão `...`{.action} à direita do Uma vez terminada a renovação da sua oferta, o seu website estará disponível num prazo máximo de 48 horas. -### Etapa 2: verificar os servidores DNS +### 2: Verificar os servidores DNS Para verificar a validade dos seus [servidores DNS](/pages/web_cloud/domains/dns_server_edit), na [Área de Cliente OVHcloud](/links/manager) clique em `Nomes de domínio`{.action} e, a seguir, no domínio do seu site. -#### Cenário 1: nenhuma anomalia nos servidores DNS +#### Cenário 1: Nenhuma anomalia nos servidores DNS Verifique os servidores indicados no separador `Servidores DNS`{.action}: @@ -89,7 +89,7 @@ O seu website estará disponível num prazo máximo de 48 horas. > É possível que os servidores DNS utilizados pelo seu domínio estejam funcionais e que o problema de acesso ao seu site esteja associado a uma entrada inexistente ou errada na [zona DNS](/pages/web_cloud/domains/dns_zone_general_information). Se alterar os servidores DNS nesta situação, os seus endereços de e-mail ou outras aplicações online poderão ficar indisponíveis. > -#### Cenário 3: nenhuma entrada do tipo NS aparece na zona DNS +#### Cenário 3: Nenhuma entrada do tipo NS aparece na zona DNS A `Zona DNS`{.action} do seu domínio não contém nenhuma entrada do tipo `NS`: @@ -107,17 +107,34 @@ De seguida, clique em `Reiniciar zona DNS`{.action} e selecione `Não, mas desej O seu website estará disponível num prazo máximo de 24 horas. -### Etapa 3: verificar a zona DNS +### 3: Verificar a zona DNS Nesta etapa, vai encontrar o endereço IP do seu alojamento e adicioná-lo à sua `Zona DNS`{.action}. Se o seu site não está alojado na infraestrutura da OVHcloud ou é gerido por outro fornecedor, contacte o serviço de suporte em causa. -Se o seu site está alojado numa das nossas [ofertas Web Cloud](/links/web/hosting), clique no separador `Alojamentos`{.action} à esquerda do seu ecrã e, a seguir, na oferta em causa. - -No separador `Informações gerais`{.action}, copie o endereço IPV4 e/ou IPV6 do seu domínio. - -![find-ipv4-and-ipv6](/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv4-and-ipv6.png){.thumbnail} +Se o seu site está alojado numa das nossas [planos de alojamento web](/links/web/hosting), clique nas janelas abaixo para visualizar cada uma das etapas **3**. + +> [!tabs] +> **Etapa 1** +>> +>> Aceda à [Área de Cliente OVHcloud](/links/manager) e aceda à secção `Web Cloud`{.action}. +>> +>> ![Web Cloud](/pages/assets/screens/control_panel/product-selection/web-cloud.png){.thumbnail} +>> +> **Etapa 2** +>> +>> Clique no menu `Alojamentos`{.action} e escolha o alojamento web em causa. +>> +>> ![Web Hosting](/pages/assets/screens/control_panel/product-selection/web-cloud/hosting-plans.png){.thumbnail} +>> +> **Etapa 3** +>> +>> No marco **Informações gerais**, encontrará as referências **IPv4** e **IPv6**. +>> +>> ![IPv4-IPv6](/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv4-and-ipv6.png){.thumbnail} +>> +>> Copie o endereço IPV4 e/ou IPV6 do seu domínio. De seguida, aceda à [Zona DNS](/pages/web_cloud/domains/dns_zone_edit) do seu domínio alterando ou criando uma ou mais entradas de tipo `A`.