New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

IP address displaying "Not set" #312

OpenWaveDigital opened this Issue Feb 20, 2018 · 3 comments


None yet
4 participants

ghost commented Feb 20, 2018


I've enabled debugging but do not see IP addresses in the 'owa-data/logs/errors...' files. I also looked into the handles directory and made sure IP anonymization was turned off. At a loss for why IP's are not being displayed. I tested tracking on 3 different domains.

OWA instance is Ubuntu 16.04, apache2, mysql 5.7, php 7.0, if that matters.


This comment has been minimized.


padams commented Feb 21, 2018

try adding the ip_address as a secondary dimension on any report data grid. Does it show up there?


This comment has been minimized.

The-Juggernaut commented Jul 15, 2018

I'm having the same problem. Adding ip_address does show the correct ip address.
I've looked further and disabled host lookup as that was enabled. But it looks as if the "host" will be "not set" on the database if the ip isn't resolved.


This comment has been minimized.

wimbley commented Aug 22, 2018

What is the fix for this?

Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment