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IP address displaying "Not set" #312

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OpenWaveDigital opened this Issue Feb 20, 2018 · 3 comments

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@ghost

ghost commented Feb 20, 2018

screenshot

I've enabled debugging but do not see IP addresses in the 'owa-data/logs/errors...' files. I also looked into the handles directory and made sure IP anonymization was turned off. At a loss for why IP's are not being displayed. I tested tracking on 3 different domains.

OWA instance is Ubuntu 16.04, apache2, mysql 5.7, php 7.0, if that matters.

@padams

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padams commented Feb 21, 2018

try adding the ip_address as a secondary dimension on any report data grid. Does it show up there?

@The-Juggernaut

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The-Juggernaut commented Jul 15, 2018

Hello!
I'm having the same problem. Adding ip_address does show the correct ip address.
I've looked further and disabled host lookup as that was enabled. But it looks as if the "host" will be "not set" on the database if the ip isn't resolved.

@wimbley

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wimbley commented Aug 22, 2018

What is the fix for this?

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