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Fuck unicode.

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1 parent 0b6392c commit ff69198df7a04122f6718bc5bb970115d5e43fc5 @paddyforan committed Dec 18, 2012
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  1. +1 −1 _posts/2012-12-18-open-web.md
@@ -23,7 +23,7 @@ My point, though, is that the web has given me permission to be transparent. The
Every time I'm asked about how to evangelise, I end up rehashing the same message: stop selling things, start engaging in a conversation. Be authentic, be open, be transparent, be honest. People can detect bullshit, people hate being pitched. But if you stop thinking about them as a customer and start thinking of them as a friend, you can actually try to help them solve their problem. And if they don't have a problem or your product wouldn't solve it, it's for the best that you didn't make that sale. Selling things on false premises only leads to poor customer experiences. I always wonder why this isn't standard practice, why people don't just intuitively know this.
-Then I remember how much it took me to learn it. I wasn't doing it on purpose. I was enduring four of the hardest years of my life, and a lot of times, I felt like I had nobody to talk to. So I threw tweets out, not caring if anyone was listening. I just needed to say it. It wasn't about sharing, it wasn't about fishing for retweets, it wasn't about connecting with someone. Twitter was my free therapist who would publish notes after every session for the world to read.
+Then I remember how much it took me to learn it. I wasn't doing it on purpose. I was enduring four of the hardest years of my life, and a lot of times, I felt like I had nobody to talk to. So I threw tweets out, not caring if anyone was listening. I just needed to say it. It wasn't about sharing, it wasn't about fishing for retweets, it wasn't about connecting with someone. Twitter was my free therapist... who would publish notes after every session for the world to read.
A couple years after I started using the service like this, I noticed it bleeding out a little into my offline life. I've never had a whole lot of self-confidence, but by daring to be open about what I thought and who I was online, I got little shots of courage to carry that offline. I stopped worrying if people didn't like me or thought less of me because of something I said; if they didn't like how I thought, why try to hide it to maintain a fake friendship or escape their derision? If I was wrong, the only way to correct my mistakes was to be brazenly wrong, so others could point out my flaws.

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