Login: loading, please wait...

[tiago-cruz-movile]

Hello,

I've installed passbolt following the link https://www.passbolt.com/help/tech/install using CentOS7

Created the user, key, color and etc.

When I try to login, I just see loading, please wait... message... can't find any relevant log anywhere.

Do you have any idea?

Thanks!

• Registration:

==> /logs/nginx/passbolt-ssl-access.log <==
10.150.10.109 - - [21/Feb/2017:22:13:20 +0000] "PUT /users/validateAccount/8360c3e2-c21c-3302-a758-43854cbb4c8d.json HTTP/1.1" 200 2082 "-" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87 Safari/537.36"
10.150.10.109 - - [21/Feb/2017:22:13:22 +0000] "GET /auth/login HTTP/1.1" 200 1846 "-" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87 Safari/537.36"
10.150.10.109 - - [21/Feb/2017:22:13:23 +0000] "GET /fonts/opensans-bold.woff HTTP/1.1" 304 0 "https://passbolt.acme.com/css/login.min.css" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87 Safari/537.36"
10.150.10.109 - - [21/Feb/2017:22:13:23 +0000] "GET /img/logo/icon-20_white.png HTTP/1.1" 304 0 "https://passbolt.acme.com/css/login.min.css" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87 Safari/537.36"
10.150.10.109 - - [21/Feb/2017:22:13:24 +0000] "POST /auth/verify.json HTTP/1.1" 200 2 "-" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87 Safari/537.36"
10.150.10.109 - - [21/Feb/2017:22:13:32 +0000] "POST /auth/login.json HTTP/1.1" 200 1846 "-" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87 Safari/537.36"

• Login:

10.150.10.109 - - [21/Feb/2017:22:13:33 +0000] "POST /auth/login.json HTTP/1.1" 200 2 "-" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87 Safari/537.36"
10.150.10.109 - - [21/Feb/2017:22:13:33 +0000] "GET /auth/checkSession.json HTTP/1.1" 200 206 "-" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87 Safari/537.36"
10.150.10.109 - - [21/Feb/2017:22:13:33 +0000] "GET / HTTP/1.1" 200 1302 "https://passbolt.acme.com/auth/login" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87 Safari/537.36"
10.150.10.109 - - [21/Feb/2017:22:13:33 +0000] "GET /css/main.min.css HTTP/1.1" 304 0 "https://passbolt.acme.com/" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87 Safari/537.36"
10.150.10.109 - - [21/Feb/2017:22:13:33 +0000] "GET /js/lib/steal/steal.production.js HTTP/1.1" 304 0 "https://passbolt.acme.com/" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87 Safari/537.36"
10.150.10.109 - - [21/Feb/2017:22:13:33 +0000] "GET /js/dist/bundles/app/passbolt.js HTTP/1.1" 304 0 "https://passbolt.acme.com/" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87 Safari/537.36"
10.150.10.109 - - [21/Feb/2017:22:13:33 +0000] "GET /img/controls/infinite-bar.gif HTTP/1.1" 304 0 "https://passbolt.acme.com/css/main.min.css" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87 Safari/537.36"

• Versions

php-process-5.4.16-42.el7.x86_64
php-pecl-imagick-3.1.0-0.6.RC2.el7.x86_64
php-pecl-memcache-3.0.8-4.el7.x86_64
php-symfony-common-2.8.12-2.el7.noarch
php-mysql-5.4.16-42.el7.x86_64
php-common-5.4.16-42.el7.x86_64
php-mcrypt-5.4.16-7.el7.x86_64
php-pear-1.9.4-21.el7.noarch
php-pear-crypt-gpg-1.4.3-1.el7.noarch
php-intl-5.4.16-42.el7.x86_64
php-jsonlint-1.4.1-1.el7.noarch
php-devel-5.4.16-42.el7.x86_64
php-xml-5.4.16-42.el7.x86_64
php-mbstring-5.4.16-42.el7.x86_64
php-seld-phar-utils-1.0.1-1.el7.noarch
php-gd-5.4.16-42.el7.x86_64
php-cli-5.4.16-42.el7.x86_64
php-pear-Console-CommandLine-1.2.1-1.el7.noarch
php-pdo-5.4.16-42.el7.x86_64
php-symfony-class-loader-2.8.12-2.el7.noarch
php-fpm-5.4.16-42.el7.x86_64

mariadb-libs-5.5.52-1.el7.x86_64
mariadb-5.5.52-1.el7.x86_64
mariadb-server-5.5.52-1.el7.x86_64

[stripthis]

We have seen this sometimes when the fullBaseUrl is not set right in the app/Config/core.php, like the url is correct but not the SSL scheme. Can you double check? Generally when the application does not load after the login is successfull, it is because config.json is missing, it is often linked to url scheme issues.

It would be nice also to check if there is anything in the browser extension console (Firefox: Control + Shift + J or Command + Shift + J on macos). Please also show the network part of the regular browser console.

Talk to you soon,

[tiago-cruz-movile]

Hello @stripthis, you're amazing!

It was missing "httpS" in fullBaseUrl, thanks a lot!

[mindsolve]

Just to leave this here for others finding this: If you use nginx set the root-Path to <passboltfiles>/app/webroot! Or else all files just '404.

[paisakya]

Hi Mindsolve,

I am facing the same issues. Did not get your solution clearly. Can you clarify it. I do not use SSL for now so I mentioned the IP in fullBaseurl.

Chrome debug console shows this error

Failed to load resource: net::ERR_CONTENT_LENGTH_MISMATCH /js/dist/bundles/app/passbolt.js

Thank you!
Vishal

[stripthis]

@paisakya can you open a new issue on https://community.passbolt.com as this seems to be a different issue?