Places: No pictures are displayed when clicking on some clusters

[cttlee]

1. What is not working as documented?

I just index 5xk pictures but the 'places' not works well, thumbnails were shown on places but lot of "no pictures found" when clicked.
I choose some pictures and re-index about 13k from a fresh docker container of photoprism, issue still happen.

2. How can we reproduce it?

Steps to reproduce the behavior:

1. Go to 'places'
2. Click on 'thumbnail'
3. See no "pictures found"

When reporting an import, indexing, or performance issue, please include the number and type of pictures in your library, as well as any configuration options you have changed, such as for thumbnail quality.

3. What behavior do you expect?

places works

4. What could be the cause of your problem?

No ideal

5. Can you provide us with example files for testing, error logs, or screenshots?

8 picture can be found on 'search'

pictures downloaded on search
photoprism-download-20231214-134915-9e7iqnyb.zip

6. Which software versions do you use?

(a) PhotoPrism Architecture & Build Number: AMD64 Build [231128-f48ff16ef]

(b) Database Type & Version: MariaDB,

(c) Operating System Types & Versions: Windows 10 / Docker 4.26

(d) Browser Types & Versions: Chrome,

(e) Ad Blockers, Browser Plugins, and/or Firewall Software?: No

7. On what kind of device is PhotoPrism installed?

(a) Device / Processor Type: I3-2110

(b) Physical Memory & Swap Space in GB: 3G / 4G

(c) Storage Type: HDD, SSD, RAID, USB, Network Storage,...: HDD

(d) Anything else that might be helpful to know?

Log when click thumbnail A/B

time="2023-12-14T14:07:50Z" level=debug msg="places: found 6,217 results for public:true dist:2.000000 count:500000 [420.7577ms]"
time="2023-12-14T14:07:50Z" level=debug msg="server: GET /api/v1/geo?count=500000&offset=0&q=&s=&public=true (200) [646.7535ms]"
time="2023-12-14T14:08:00Z" level=debug msg="photos: found 0 results for public:true dist:2.000000 latlng:39.8922004699707,116.31500244140625,39.8922004699707,116.31500244140625 camera:0 lens:0 year:0 month:0 count:120 order:newest merged:true [4.4ms]"
time="2023-12-14T14:08:00Z" level=debug msg="server: GET /api/v1/photos?count=120&offset=0&merged=true&country=&camera=0&lens=0&label=&latlng=39.8922004699707,116.31500244140625,39.8922004699707,116.31500244140625&year=0&month=0&color=&order=newest&q=&public=true&s= (200) [4.9415ms]"
time="2023-12-14T14:08:01Z" level=debug msg="photos: found 0 results for public:true dist:2.000000 latlng:39.8922004699707,116.31500244140625,39.8922004699707,116.31500244140625 camera:0 lens:0 year:0 month:0 count:120 order:newest merged:true [3.2338ms]"
time="2023-12-14T14:08:01Z" level=debug msg="server: GET /api/v1/photos?count=120&offset=0&merged=true&country=&camera=0&lens=0&label=&latlng=39.8922004699707,116.31500244140625,39.8922004699707,116.31500244140625&year=0&month=0&color=&order=newest&q=&public=true&s= (200) [3.795ms]"
time="2023-12-14T14:08:01Z" level=debug msg="photos: found 0 results for public:true dist:2.000000 latlng:39.8922004699707,116.31500244140625,39.8922004699707,116.31500244140625 camera:0 lens:0 year:0 month:0 count:120 order:newest merged:true [4.6916ms]"
time="2023-12-14T14:08:01Z" level=debug msg="server: GET /api/v1/photos?count=120&offset=0&merged=true&country=&camera=0&lens=0&label=&latlng=39.8922004699707,116.31500244140625,39.8922004699707,116.31500244140625&year=0&month=0&color=&order=newest&q=&public=true&s= (200) [5.1798ms]"
time="2023-12-14T14:08:01Z" level=debug msg="photos: found 0 results for public:true dist:2.000000 latlng:39.8922004699707,116.31500244140625,39.8922004699707,116.31500244140625 camera:0 lens:0 year:0 month:0 count:120 order:newest merged:true [4.1012ms]"
time="2023-12-14T14:08:01Z" level=debug msg="server: GET /api/v1/photos?count=120&offset=0&merged=true&country=&camera=0&lens=0&label=&latlng=39.8922004699707,116.31500244140625,39.8922004699707,116.31500244140625&year=0&month=0&color=&order=newest&q=&public=true&s= (200) [4.5609ms]"
time="2023-12-14T14:08:03Z" level=debug msg="photos: found 0 results for public:true dist:2.000000 latlng:39.8927001953125,116.31600189208984,39.8927001953125,116.31600189208984 camera:0 lens:0 year:0 month:0 count:120 order:newest merged:true [3.2881ms]"
time="2023-12-14T14:08:03Z" level=debug msg="server: GET /api/v1/photos?count=120&offset=0&merged=true&country=&camera=0&lens=0&label=&latlng=39.8927001953125,116.31600189208984,39.8927001953125,116.31600189208984&year=0&month=0&color=&order=newest&q=&public=true&s= (200) [3.8244ms]"
time="2023-12-14T14:08:03Z" level=debug msg="photos: found 0 results for public:true dist:2.000000 latlng:39.8927001953125,116.31600189208984,39.8927001953125,116.31600189208984 camera:0 lens:0 year:0 month:0 count:120 order:newest merged:true [4.1946ms]"
time="2023-12-14T14:08:03Z" level=debug msg="server: GET /api/v1/photos?count=120&offset=0&merged=true&country=&camera=0&lens=0&label=&latlng=39.8927001953125,116.31600189208984,39.8927001953125,116.31600189208984&year=0&month=0&color=&order=newest&q=&public=true&s= (200) [4.6808ms]"
time="2023-12-14T14:08:03Z" level=debug msg="photos: found 0 results for public:true dist:2.000000 latlng:39.8927001953125,116.31600189208984,39.8927001953125,116.31600189208984 camera:0 lens:0 year:0 month:0 count:120 order:newest merged:true [4.0474ms]"
time="2023-12-14T14:08:03Z" level=debug msg="server: GET /api/v1/photos?count=120&offset=0&merged=true&country=&camera=0&lens=0&label=&latlng=39.8927001953125,116.31600189208984,39.8927001953125,116.31600189208984&year=0&month=0&color=&order=newest&q=&public=true&s= (200) [4.5905ms]"
time="2023-12-14T14:08:04Z" level=debug msg="photos: found 0 results for public:true dist:2.000000 latlng:39.8922004699707,116.31500244140625,39.8922004699707,116.31500244140625 camera:0 lens:0 year:0 month:0 count:120 order:newest merged:true [3.2273ms]"
time="2023-12-14T14:08:04Z" level=debug msg="server: GET /api/v1/photos?count=120&offset=0&merged=true&country=&camera=0&lens=0&label=&latlng=39.8922004699707,116.31500244140625,39.8922004699707,116.31500244140625&year=0&month=0&color=&order=newest&q=&public=true&s= (200) [3.7402ms]"
time="2023-12-14T14:08:04Z" level=debug msg="photos: found 0 results for public:true dist:2.000000 latlng:39.8922004699707,116.31500244140625,39.8922004699707,116.31500244140625 camera:0 lens:0 year:0 month:0 count:120 order:newest merged:true [4.2134ms]"
time="2023-12-14T14:08:04Z" level=debug msg="server: GET /api/v1/photos?count=120&offset=0&merged=true&country=&camera=0&lens=0&label=&latlng=39.8922004699707,116.31500244140625,39.8922004699707,116.31500244140625&year=0&month=0&color=&order=newest&q=&public=true&s= (200) [4.622ms]"
time="2023-12-14T14:08:05Z" level=debug msg="photos: found 0 results for public:true dist:2.000000 latlng:39.8927001953125,116.31600189208984,39.8927001953125,116.31600189208984 camera:0 lens:0 year:0 month:0 count:120 order:newest merged:true [4.9984ms]"
time="2023-12-14T14:08:05Z" level=debug msg="server: GET /api/v1/photos?count=120&offset=0&merged=true&country=&camera=0&lens=0&label=&latlng=39.8927001953125,116.31600189208984,39.8927001953125,116.31600189208984&year=0&month=0&color=&order=newest&q=&public=true&s= (200) [5.4959ms]"
time="2023-12-14T14:08:13Z" level=debug msg="photos: found 0 results for public:true dist:2.000000 latlng:39.8927001953125,116.31600189208984,39.8927001953125,116.31600189208984 camera:0 lens:0 year:0 month:0 count:120 order:newest merged:true [3.1156ms]"
time="2023-12-14T14:08:13Z" level=debug msg="server: GET /api/v1/photos?count=120&offset=0&merged=true&country=&camera=0&lens=0&label=&latlng=39.8927001953125,116.31600189208984,39.8927001953125,116.31600189208984&year=0&month=0&color=&order=newest&q=&public=true&s= (200) [3.5103ms]"

8. Do you use a Reverse Proxy, Firewall, VPN, or CDN?: No

[lastzero]

Thanks a lot! We will test it with the files and coordinates you provided. This might be a special case where the bounding box calculated by the user interface does not match the actual coordinates in the database, so the query returns 0 results.

[cttlee]

It wired I tried upload those pictures on demo photoprism, but it was woks.

[lastzero]

@cttlee If you have any idea what else could be causing this, please let us know. For example, you could try a different browser. A complete rescan may help as well. Also, make sure your instance can communicate with our geocoding API in case a reverse geocoding error is preventing the index from being updated.

Are we allowed to upload your file samples to https://dl.photoprism.app/samples/ for further testing?

[cttlee]

sure, no problem

[lastzero]

Thank you! I've uploaded them to https://dl.photoprism.app/samples/JPEG/Issue%203953/.

[cttlee]

browser: same result on edge, chrome and firefox
make sure your instance can communicate with our geocoding API: most pictures works on places

[lastzero]

Going through the following checklist could also help:

• https://docs.photoprism.app/getting-started/troubleshooting/#missing-pictures

For example, the images might be marked as private, be stacked or under review...

[lastzero]

The pictures could also be found in clusters nearby if you have taken other photos in this area.