Error: submitURL is a required option to crashReporter.start

[mrcaidev]

Is there an existing issue for this?

• I have searched the tracker for existing similar issues and I know that duplicates will be closed

Describe the Issue

Postman can't start via desktop icon, and when I tried to start it in terminal by postman, I got error outputs like:

The disableGPU setting is set to undefined
Not disabling GPU
App threw an error during load
Error: submitURL is a required option to crashReporter.start
    at CrashReporter.start (electron/js2c/browser_init.js:41:471)
    at /usr/share/postman/app/main.js:135:19
    at /usr/share/postman/app/node_modules/async/lib/async.js:718:13
    at iterate (/usr/share/postman/app/node_modules/async/lib/async.js:262:13)
    at async.forEachOfSeries.async.eachOfSeries (/usr/share/postman/app/node_modules/async/lib/async.js:281:9)
    at _parallel (/usr/share/postman/app/node_modules/async/lib/async.js:717:9)
    at Object.async.series (/usr/share/postman/app/node_modules/async/lib/async.js:739:9)
    at Object.<anonymous> (/usr/share/postman/app/main.js:130:7)
    at Module._compile (internal/modules/cjs/loader.js:1152:30)
    at Object.Module._extensions..js (internal/modules/cjs/loader.js:1173:10)
A JavaScript error occurred in the main process
Uncaught Exception:
Error: submitURL is a required option to crashReporter.start
    at CrashReporter.start (electron/js2c/browser_init.js:41:471)
    at /usr/share/postman/app/main.js:135:19
    at /usr/share/postman/app/node_modules/async/lib/async.js:718:13
    at iterate (/usr/share/postman/app/node_modules/async/lib/async.js:262:13)
    at async.forEachOfSeries.async.eachOfSeries (/usr/share/postman/app/node_modules/async/lib/async.js:281:9)
    at _parallel (/usr/share/postman/app/node_modules/async/lib/async.js:717:9)
    at Object.async.series (/usr/share/postman/app/node_modules/async/lib/async.js:739:9)
    at Object.<anonymous> (/usr/share/postman/app/main.js:130:7)
    at Module._compile (internal/modules/cjs/loader.js:1152:30)
    at Object.Module._extensions..js (internal/modules/cjs/loader.js:1173:10)

Steps To Reproduce

1. Open terminal.
2. Execute postman.
3. See error outputs.

Screenshots or Videos

Operating System

Arch Linux

Postman Version

9.19.0

Postman Platform

Postman App

Additional Context?

No response

[epubreader]

I have the same issue with postman, Operation system: manjaro

[RaisinTen]

@mrcaidev @epubreader how did y'all download Postman btw? Could y'all try to download it from https://www.postman.com and let me know if this issue still persists?

[RaisinTen]

I tried to install Postman v9.19.0 on a manjaro-xfce-21.2.2-220123-linux515.iso VM running on Parallels, both from https://www.postman.com as well as the snap (sudo snap install postman) and I'm not able to reproduce this error on either one of them. These are the only officially supported ways of installing Postman on Linux, so my guess is that y'all are installing it from an untrusted source that changes the underlying version of Electron to run Postman, which is completely unsupported.

[epubreader]

can you remove postman and then try this command pacman -S postman?
thanks.

[RaisinTen]

@epubreader I tried that and it produces an error for me:

$ sudo pacman -S postman
error: target not found: postman

[mrcaidev]

I tried to install Postman v9.19.0 on a manjaro-xfce-21.2.2-220123-linux515.iso VM running on Parallels, both from https://www.postman.com as well as the snap (sudo snap install postman) and I'm not able to reproduce this error on either one of them. These are the only officially supported ways of installing Postman on Linux, so my guess is that y'all are installing it from an untrusted source that changes the underlying version of Electron to run Postman, which is completely unsupported.

Thanks! I installed Postman from official download website and it works. Maybe the problem is on the AUR side.

[RaisinTen]

Maybe the problem is on the AUR side.

@mrcaidev Feel free to report the problem on the AUR issue tracker and drop a link here! We'll be happy to help out the maintainers, so that no one else has to face this problem. :)

[aminvakil]

I can run without a problem both from desktop and terminal.