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@premium-plus-io

Premium Plus

At Premium Plus we guide you with Zendesk to an Omnichannel Platform that gives you a 360 degree view of your customers.

Premium Plus Development Services

📩 Support

Import and Data transformations

  • Import tickets
  • Import users, organizations
  • Import macro's
  • Sync ticket field values with external sources
  • Bulk convert custom fields into dynamic content
  • Bulk delete users, organizations

Apps

  • Show Customer info from CRM next to Ticket
  • Show Order info from Webshop/Order system next to Ticket
  • Show Invoice info from CRM - Invoice system next to Ticket
  • Escalate to other ticket systems (Jira, Dynamics, Hubspot, Freshservice,...)
  • Automate escalation to external parties (via email or webhook)

Automations

  • Augment ticket data with data from external resources
  • Auto assign tickets based on external mapping
  • Auto Merge tickets based on similar content

Branding

  • Email templates for multiple brands
  • Customize Chat Widget on color and branding

Security and SysAdmin

  • Assist with SAML/JWT config
  • Assist with SSL config
  • Assist with DNS Config
  • Assist with Email config and forwarding

Guide

Import and Data transformations

  • Import articles
  • Migrate articles
  • Copy categories, sections, articles
  • Bulk search and replace text in articles
  • Bulk change article (source) locale
  • Export content to file for translation by external companies, import translations when done

Themes

  • Create designs from scratch
  • Apply branding to existing themes
  • Customize existing themes
  • Create custom themes based on mockup
  • Create custom pages to display external content
  • Hide forms and fields
  • Prefill forms and fields

SEO and DNS

  • Assist with DNS Config
  • Add Google Tag Manager Code
  • Add Google Analytics
  • Add HotJar

Messaging and Chat

Widget

  • hide/show chat based on website url
  • set chat department based on website url
  • authenticate users
  • set user info based on currently logged in website user
  • hide/chat chat based on department status

Data Import

  • Import Chat Shortcuts

Mobile SDK

  • Assets with integrating the SDK
  • Authentication via JWT

Explore

  • Create custom exports
  • Upload reports to external servers
  • Create custom dashboards and audit views

Popular repositories

  1. A small Zendesk utility that allows you to hide groups in the Assignee dropdown

    JavaScript

  2. jobs Public

    Open jobs at Premium Plus, Master Zendesk Partner in the EU

    SCSS

  3. .github Public

Repositories

People

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