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Add welcome page for first-time posters (while held in moderation) #2627

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NiklasJordan opened this issue Apr 17, 2018 · 15 comments

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@NiklasJordan
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commented Apr 17, 2018

Problem

I clicked on the "Ask a question" button under the text on the "Start a chapter" page (https://publiclab.org/wiki/start-a-chapter). Then I came to the form and entered my question and sent the question. Now I was redirected to my dashboard.

However, I can't find my question anywhere. Neither on the question page (https://publiclab.org/questions) nor on my profile. However, my profile shows that I have published 2 Research Notes, but I did not do so. I suspect that my questions have been classified as Research Notes and can no longer be found.

_public_lab__niklasjordan

Please show us where to look

https://publiclab.org/questions/new?tags=question:chapters,chapters&template=question&title=How%20do%20I...&redirect=question

What's your PublicLab.org username?

niklasjordan

Browser, version, and operating system

bildschirmfoto 2018-04-17 um 09 34 47

bildschirmfoto 2018-04-17 um 09 35 09

@ebarry

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commented Apr 17, 2018

Hi @NiklasJordan ! sorry for the trouble on this! It's very helpful that you wrote back explaining the experience of this.

As a first time website contributor, your question was held in moderation. In fact, as one of the moderators, i just approved it a minute ago. Sorry for the delay that "human loop" caused, and the lack of clarity about what was going on in the meantime.

With this explanation, can you describe what you would have preferred to see after you clicked the Button to "Ask a question" and clicked Submit...instead of being redirected to your dashboard?

Your input will help make this better, thank you!
Also, great to meet you :)
Liz

@NiklasJordan

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commented Apr 18, 2018

Hi @ebarry, don't worry. Maybe I missed that message.

I made a suggestion once how this could be made a little clearer. However, this is only a very rough prototype. I stole the lyrics from your message and the answers to my question.

screenshot-2018-4-18 public lab a diy environmental science community

This page has two main tasks:

1. Transparency: It must become immediately clear how it will go on, how long the procedure will take and what the reasons for it are. So I would use an extra page for that. If this is only communicated via a hint on the dashboard, there is a risk that this will be easily overlooked and the user will be confused (like me). This seperate "feedback page" immediately communicates prominently what it is all about. The risk of overlooking this is so very low.

2. Motivation: The page should of course motivate the user to continue. Therefore, I would make the first contribution a small, joyful experience. That's why I tried to make the headline look very nice and thrilled. I also took up other forms of participation directly so that the user is immediately encouraged to participate further.

I would be happy if I could continue to support you with such optimizations of the user experience.

I hope you like the proposal and I could help you with it.
-Niklas

@ebarry

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commented Apr 18, 2018

I love the proposal, let's do it just like this! @publiclab/community-reps what's the next step we can take on this?

FYI, For tracking purposes, i also added a link to your proposal as an answer to @jywarren 's question: https://publiclab.org/questions/warren/11-14-2017/what-s-one-thing-that-could-be-better-for-newcomers-about-the-public-lab-website
See all user interface questions and current ideas on https://publiclab.org/wiki/ui !

@jywarren

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commented Apr 18, 2018

@NiklasJordan

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commented Apr 19, 2018

I would be happy to help you! So if you want, I can do it.

@ebarry

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commented Apr 19, 2018

@steviepubliclab

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commented Apr 19, 2018

Hi this is awesome!!
One text edit:: under the Open Call header, instead of saying "there's one today at 7pm GMT (and every Tuesday)" change that text to "there is one every Tuesday at 7pm GMT"

Thanks for opening this issue and working on it! Commenting back on your question on Public Lab soon :)

@jywarren jywarren changed the title Questions can no longer be found Add welcome page for first-time posters (while held in moderation) Apr 23, 2018

@NiklasJordan

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commented Apr 27, 2018

Hey @steviepubliclab,
I try to creae the wiki page (first-contribution), but everytime I try it, I've got an error. But here is the markdown code of the page to copy and paste it:
first-contribution.txt

bildschirmfoto 2018-04-27 um 16 19 55

@steviepubliclab

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commented Apr 27, 2018

Hi @NiklasJordan,
Can you walk me through how you got that error message? What page did you go to to try to create the wiki page from?

I thought you might have gone to the page I showed you earlier: www.publiclab.org/tag/germany to try to create the wiki page for Germany. When I went there and hit "the add one now" button for making a wiki page on it, I was able to create a page. There's one there now for https://publiclab.org/wiki/germany if you want to work on editing it.

Thanks! Also I saw you in the IRC chat room, I'll be in there on and off today if you want to sync up there.

@NiklasJordan

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commented Apr 27, 2018

Hej @steviepubliclab,
yes I tried that too ;-) Thanks to create this page for me.

But for this issue I go to https://publiclab.org/wiki/first-contribution

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Then I put my content on it...
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...press "publish" and get this error page:
bildschirmfoto 2018-04-27 um 17 09 10

I am off for the next two hours. But I try to check my phone for your response! Hope this help to find the bug.

@gauravano

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commented Apr 27, 2018

hi @NiklasJordan, I have tried creating the page with your content and got the same error, but when I changed the content, the wiki is created. @jywarren can you please see the logs as no such problem arises in localhost. Thanks.

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commented Apr 27, 2018

Ooh, that's no good! Thanks for catching this. Let's break it out in another issue and we'll try to dig up the logs for it.

@jywarren

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commented Apr 27, 2018

Opened an issue here! Thank you!!!! #2665

@jywarren

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commented May 10, 2018

With @gauravano and @namangupta01 and @icarito's sleuthing, we can now get a non-emoji version up:

https://publiclab.org/first-contribution

Done! Now, we can redirect there. However one last clarification -- in this flow, people would be directed to this page INSTEAD of to their just-posted note. This should be fine, but I wonder if we want to make it possible ALSO to let people see and edit their post, which is now hard to find, as you pointed out.

Could we add to the wiki page a line like:

To see and edit your post even before it's approved, view it on your profile

We'd have to ensure that when viewing your own profile (or we could do it on the dashboard), you can see unpublished notes. But that way, we don't have to like insert a link to the new post into the wiki page, we just show you where you can normally find it.

What do you think?

@jywarren

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commented May 10, 2018

And a note to whoever wants to solve this -- here's the line where we'd redirect instead of showing the current notice:

flash[:notice] = I18n.t('notes_controller.thank_you_for_contribution').html_safe

Good first-timer issue, i think!

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