i need a train from cambridge to ely.
no problem. what day will you be leaving, and is there a particular time you would like to board?
yes, i need to leave on friday sometime after 15:30.
i have a train that leaves cambridge at 15:50 and arrives in ely at 16:07, would you like me to book it for you?
yes, i also would like the reference number.
sure thing. the number is fac22hsg . anything else i can do for you?
i'm sorry, i forgot to specify that i need 6 tickets. could you change that for me?
surely, i have made that change and the new reference number is ywf1k74n . is there anything else i can do for you?
thanks i appreciate it. that's all i need!
you're welcome. enjoy your trip!