Improve wording

Author: m-kuhn

.github/stale.yml

@@ -9,8 +9,10 @@ exemptLabels:
 staleLabel: stale
 # Comment to post when marking an issue as stale. Set to `false` to disable
 markComment: >
-  This pull request has been automatically marked as stale because it has not
-  had activity in 14 days.
+  The QGIS project highly values your contribution and would love to see
+  this work merged!
+  Unfortunately this PR has not had any activity in the last 14 days and
+  is being automatically marked as "stale".
   If you think this pull request should be merged, please check
 
   - that all unit tests are passing
@@ -35,8 +37,10 @@ markComment: >
 
 # Comment to post when closing a stale issue. Set to `false` to disable
 closeComment: >
-  This pull request has been automatically closed because it has not had any
-  activity in 21 days.
-  If this pull request should be reconsidered, please follow the guidelines in
-  the previous comment and reopen this pull request.
+  While we hate to see this happen, this PR has been automatically closed because
+  it has not had any activity in the last 21 days. If this pull request should be
+  reconsidered, please follow the guidelines in the previous comment and reopen
+  this pull request. Or, if you have any further questions, just ask! We love to
+  help, and if there's anything the QGIS project can do to help push this PR forward
+  please let us know how we can assist.