Added some more notes relating to bug filing

git-svn-id: http://svn.osgeo.org/qgis/trunk@9638 c8812cc2-4d05-0410-92ff-de0c093fc19c

BUGS

@@ -1,7 +1,30 @@
-$Id$
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-See the QGIS ticket/bug database at
+Help I think I found a bug!
+---------------------------
+
+If you find a bug in QGIS, you can report it using the QGIS ticket/bug database at:
 
 http://trac.osgeo.org/qgis/report
 
-for the list of current bugs.
+
+Some hints about when you should file a bug:
+
+
+ - just because a bug is filed doesnt always mean we can or will fix it.
+   Sometimes people ask for things that will require many man hours to to and
+   offer little reward to work ratio benifit when compared to the other issues
+   in the queue. Also some things are simply not fixable due to whatever
+   technical reason.
+ - sometimes we don't fix a bug because the user's vision of how QGIS should
+   behave doesn't match ours. Hey we are all humans it can happen...
+ - always check that your bug has not already been filed by someone else since
+   dealing with duplicate tickets causes a lot of time wasting.
+ - always provide contact details and make sure you are subscribed to the
+   ticket entry (either by adding yourself to CC field or by logging in before
+   filing the ticket).
+ - dont be offended if we don't see tickets as having the same priority as you
+   do. While we appreciate it's inconvenient if some issue prevents you doing
+   your work, we need to take the big picture view of things and focus on
+   things that affect the largest proportion of our user base.
+
+
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