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README before opening a new issue #186

ranghetti opened this issue May 13, 2019 · 0 comments


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commented May 13, 2019

Users are encouraged to use this section in case of errors using sen2r, or for any other purpose (questions, suggestions, ...). Please prefer this method instead than sensing private email to the authors: this is helpful both for us (we can better manage help requests) and for users (it is possible to keep trace of already occurred errors).

If you encountered an error, please check if the problem was already been mentioned before opening a new issue. If a task regarding your problem is already present, but it is old (closed) and it did not help to solve yours, open a new issue citing the old task instead than reopening it.

In order to allow us reproducing your error, please describe your problem in as much detail as possible; in particular:

  • detail which is your operating system and your R version, by reporting the output of the command sessionInfo().
  • If you are using the main function sen2r(), paste the content of the JSON parameter file which you are using (if you are not using a parameter file, export it with the button "Save options as..." in the GUI). This file is a text file, so you can open it with a text editor and copy its content.
  • If you are re-launching a processing chain which you already used (i.e. if your output folders are not empty), report also the content of these directories.

Moreover, update the package to the last available master version before opening the issue: to do it, you need to reinstall sen2r with the command


(notice that, after doing that, you will have to re-launch the function check_sen2r_deps() to check and reinstall external dependencies). If the problem was caused by a bug, you will need to reinstall the package (with the same command) after any patch provided by us.

@ranghetti ranghetti pinned this issue May 13, 2019

Repository owner locked and limited conversation to collaborators May 13, 2019

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