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Cisco CTI & Finesse Toolkit for keeping agent downtime to a minimum. Download under Releases
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README.md

Cisco Enhancer

Cisco CTI & Finesse Toolkit for keeping agent downtime to a minimum. Download under Releases

What is Cisco Enhancer

Cisco Enhancer is a set of additional options for an agent to ensure maximum ready state compliance and minimum distractions during calls. Featuring Not Ready and Wrap-Up state reminder notifications and automatic minimization or closure of defined non-work applications/windows. This is an app to be deployed individually, as wanted. Large deployments have not been tested, and are at your own risk.

Current Features

  • Agent Reminder Notifications for Wrap-Up
  • Agent Reminder Notifications for Not Ready
  • Minimization or Closure of Defined Non-Work Windows

Planned Featurs

  • Supervisor Edition
  • Mobile User Support
  • Server Hosted Agent Settings
  • Server Hosted Application/Window Blacklist
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