Create a support platform for your community #1224

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DjSlash opened this Issue Aug 30, 2013 · 13 comments

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@DjSlash
DjSlash commented Aug 30, 2013

This issue was about creating an IRC channel, but I'm aware that not everyone might want (or know how) to use it. So this issue is really about seperating real issues and support questions and create a platform for the latter. You have a few options:

  1. With an IRC channel you can create an place for your community, where they can discuss their usage of headphones and help each other out. You don't even have to be there (a lot), just provide a way where they can meet (besides the issue tracker).
  2. Use a mailinglist, there are several hosters (like http://librelist.com/) for it, so maintaining it wouldn't be much of an issue.
  3. Create a new forum, but I wouldn't recommend that. Maintaining a forum can be a real pain and the options above are much easier. As suggested in #1104, you could refer to the thread at XBMC forum, but that's IMHO a bad choice. A thread at a huge forum like that is just prone to many unrelated posts, creating a big mess (looking at it, it's now 134 pages long!).

My own preference would be the IRC channel, but that's only mine opinion. I wouldn't mind helping setting you up.

@douginoz
douginoz commented Sep 2, 2013

+1.
With the forum dead?/offline?/unsupported any more? and the sabnzbd forum thread also dead, there is nowhere to ask simple questions.

@Squirtukuk
Contributor

Maybe some simple documentation (How-tos, quick start, etc) will also help (either via a dedicated webpage, or a referenced PDF etc?).

@DjSlash
DjSlash commented Oct 1, 2013

@Squirtukuk You are invited to expand the Wiki :)

@Squirtukuk
Contributor

@DjSlash Aha! Maybe a link to the wiki in the Readme for the less informed amongst us might be useful? ;-)

@cgelici
cgelici commented Oct 3, 2013

You can create a channel on freenode simply by connecting to it, but you would need some publicity to let other people know. I think #headphones is available

@achmetinternet

It is and we should start using it now...as I'm discovering a couple of
issues now :-)

@DjSlash
DjSlash commented Oct 3, 2013

It's imho pointless if an support channel isn't supported by the author/devteam of the project.

@cgelici
cgelici commented Oct 3, 2013

Yeah that's true, if there is to be a channel, it should be managed by the dev team/author or an assigned person. I'm not saying they have to be online 24/7 and this is only useful if people will join and offer support every now and then. A channel with 100 idle people is useless

@achmetinternet

Imho a support channel where users with the same interest can exchange certain issues and bounce around ideas with each other is better than none...and before it was mentioned a forum would even be more difficult to maintain.

@DjSlash
DjSlash commented Oct 7, 2013

I'm afraid @rembo10 has been a bit too busy to address this (and other things). When there would be a channel opened on Freenode, there must be a group registration first and that should be done by @rembo10. Group registration seems to be disfunctional, so registering an channel there won't be easy. So I guess OFTC is an better/easier choice, if an channel is to be opened.

@rembo10
Owner
rembo10 commented Oct 8, 2013

Hey sorry - its not that I've been busy but rather had coffee spilled on my
computer :-p

In any case - I'll set something up soon... seems like there might be
enough interest in it - and it will help clear the clutter from the issue
tracker
On Oct 7, 2013 7:38 PM, "Rutger van Sleen" notifications@github.com wrote:

I'm afraid @rembo10 https://github.com/rembo10 has been a bit too busy
to address this (and other things). When there would be a channel opened on
Freenode, there must be a group registration first and that should be done
by @rembo10 https://github.com/rembo10. Group registration seems to be
disfunctionalhttp://blog.freenode.net/2012/06/group-registration-closure/,
so registering an channel there won't be easy. So I guess OFTC is an
better/easier choice, if an channel is to be opened.


Reply to this email directly or view it on GitHubhttps://github.com/rembo10/headphones/issues/1224#issuecomment-25810925
.

@DjSlash
DjSlash commented Jan 26, 2014

Sorry, this is taking too long, closing this.

@DjSlash DjSlash closed this Jan 26, 2014
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